Ada (Ada CX) vs Zendesk AI: which does AI recommend?

· ChatGPT Search and Google AI Mode

Based on every AI answer that names bothReviewed by

How we measure

When AI names both, it lists first more often than not. It recommends and warns against both about as often.

Listed first when AI names both

Ada (Ada CX)Ada (Ada CX): 28%Zendesk AIZendesk AI: 72% (Zendesk AI leads)

Recommended when named

Ada (Ada CX)Ada (Ada CX): 68%
Zendesk AIZendesk AI: 74%

Warned against · lower is better

Ada (Ada CX)Ada (Ada CX): 0%
Zendesk AIZendesk AI: 3%

Topic by topic

Mentioned in, as a share of each topic’s answers

Ada (Ada CX) named more6Zendesk AI named more3

Ada (Ada CX) named more

Zendesk AI named more

Only Ada (Ada CX) is ranked in6

Only Zendesk AI is ranked in5

What people ask AI about Ada (Ada CX) and Zendesk AI

Ada (Ada CX) listed firstZendesk AI listed first
  1. My current chatbot has a clunky escalation process. What's the best AI support solution with a really smooth handover workflow to a human agent?Zendesk AI almost always first
  2. Our support team is overwhelmed after a holiday surge. What is the best AI chatbot solution for humanizing automated replies and managing high ticket volume?Zendesk AI often first
  3. What's the best AI automation solution for a customer support team that's scaling rapidly and needs to reduce costs without hurting CSAT?Zendesk AI almost always first
  4. Which AI support tools ingest knowledge bases, learn from tickets, and report ticket deflection?Zendesk AI usually first
  5. We need support automation that learns from policies, prior tickets, and product changes. What vendors should we compare?Leans Ada (Ada CX)
  6. I am looking for a customer support AI that hands off to a human smoothly and does not loop the customer.Zendesk AI usually first

Who AI mentions first

Ada (Ada CX) listed firstZendesk AI listed first
  1. JunAda (Ada CX) listed first: 19%Zendesk AI listed first: 81%
  2. JulAda (Ada CX) listed first: 23%Zendesk AI listed first: 77%
  • ChatGPT SearchAda (Ada CX) listed first: 19%Zendesk AI listed first: 81%
  • Google AI ModeAda (Ada CX) listed first: 42%Zendesk AI listed first: 58%

Sources cited in the comparisons

Ada (Ada CX) favouredNeither favouredZendesk AI favoured

Also named alongside Ada (Ada CX) and Zendesk AI

  1. Intercom66%
  2. Fin by Intercom32%
  3. Salesforce Agentforce28%
  4. Decagon AI23%
  5. Forethought22%
  6. Freddy AI21%
  7. Gorgias21%
  8. Freshworks10%
  9. Salesforce10%
  10. Fini7%
  11. Sierra7%
  12. Sierra AI7%

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