Who develops platforms for continuous customer and supplier experience monitoring?

If you mean software platforms that continuously measure, monitor, and improve both customer and supplier experience, the main developers/vendors I’d look at are:

• Qualtrics — One of the closest matches. Its Experience Management platform covers Customer Experience and Supplier Experience Management, including ongoing feedback, sentiment, risk, and journey insights.Qualtrics
• HICX — Strongly focused on the supplier side, with supplier data, onboarding, portals, interactions, workflows, and experience management.HICX.com+1
• Medallia — Primarily customer experience: continuous listening, feedback, sentiment, journey analytics, and operational improvement.
• InMoment — Customer-experience intelligence, feedback, analytics, and continuous experience measurement.
• Forsta — Experience measurement and research across customers and other stakeholders.
• SAP — Relevant where supplier experience is closely integrated with procurement, particularly through SAP's procurement ecosystem and its Qualtrics relationship.Qualtrics
• Jakamo — Particularly interesting for manufacturing. It provides continuous visibility and collaboration across the supplier base, covering purchasing, sourcing, supplier quality, and value engineering.Jakamo+1
• Salsify — More specialized: its SupplierXM product monitors and manages supplier product-content collaboration and data quality, especially for retailers and brands.Microsoft Marketplace

If you're looking for one platform covering both sides

Qualtrics is the clearest fit to the literal requirement of continuous customer + supplier experience monitoring, because it explicitly offers both CX and Supplier Experience Management.Qualtrics

If your emphasis is instead supplier experience with continuous operational monitoring, HICX and Jakamo are more specialized alternatives.

If you tell me whether you're interested in (a) buying such a platform, (b) identifying companies that develop this technology, or (c) finding startups specifically building this category, I can narrow the landscape considerably.

Platforms for continuous customer and supplier experience (and performance) monitoring are typically split between Customer Experience (CX) suites, Supplier Information/Relationship Management (SIM/SRM) systems, and unified Business Spend Management (BSM) or supply chain platforms.

The major software developers and vendors in these categories include:

• Medallia Experience Cloud — A premier enterprise platform specializing in continuous Voice of Customer (VoC), employee, and partner/supplier experience tracking, leveraging robust analytics and AI.sentisum.com
• Qualtrics XM — Provides comprehensive experience management (XM) software that gathers continuous feedback signals across the entire ecosystem, spanning customers, employees, and supply chain partners.sentisum.com
• GEP Software — Develops an AI-native unified procurement and supply chain platform (GEP Software ) that offers real-time supplier performance tracking, scorecards, risk assessment, and collaboration tools.gep.com
• Kodiak Hub — Focuses specifically on supplier relationship and performance management, featuring modular vendor collaboration, automated onboarding, and continuous risk/performance monitoring.kodiakhub.com
• Ivalua — Offers a unified Source-to-Pay platform with a dedicated supplier portal designed to streamline collaboration, lifecycle management, and performance visibility.
• Coupa — A prominent business spend management platform that embeds continuous supplier and spend collaboration directly into procurement, invoicing, and risk workflows.

If you are looking to narrow this down, please let me know:

• Are you prioritizing the customer-facing side (VoC, support, digital feedback) or the supplier-facing side (procurement, risk, performance scorecards)?
• Do you need it to integrate with a specific ERP or CRM (like SAP, Salesforce, or Oracle)?

Several software companies develop platforms for continuous customer and supplier experience monitoring, but they tend to fall into two groups:

• Qualtrics — one of the closest matches if you want a single experience-management platform covering both sides. Its platform includes Customer Experience and Supplier Experience Management, with continuous feedback, supplier sentiment, risk, and journey insights.Qualtrics
• Medallia — focused heavily on continuous customer experience measurement, combining feedback, behavioral and operational data with real-time AI analysis and action management.Medallia
• HICX — specializes in supplier experience management, including supplier communications, onboarding, data, workflows, and reducing friction in supplier interactions.HICX.com
• InMoment — a major Voice-of-the-Customer/experience-management provider; Gartner lists it among established VoC platforms.Gartner
• Forsta — provides enterprise experience measurement across customers and other stakeholder groups and is included among Gartner's VoC platforms.Gartner
• Sogolytics — provides continuous customer-feedback collection, sentiment analysis, and real-time experience insights.Sogolytics
• Benbria — particularly interesting where supplier performance directly affects customer experience; its Loop platform connects customer feedback with vendor SLA/performance monitoring.Benbria
• Infovista — if by “monitoring” you mean technical, end-to-end monitoring of the customer journey across vendors, applications, networks, and contact-center platforms. Its VistaCX platform provides continuous CX assurance and vendor/platform monitoring.Infovista+1

If you mean one platform for both customers and suppliers

Qualtrics is probably the most direct fit: it explicitly offers both customer experience and supplier experience management within its Experience Management ecosystem.Qualtrics

If your goal is to identify companies that could be competitors or acquisition targets, I can also give you a market map of ~20 vendors categorized by customer experience, supplier experience, third-party risk, supplier performance, and real-time journey monitoring.

Platforms that focus on continuous monitoring of experience across both external and internal stakeholders—spanning customers, employees, and suppliers/partners—typically fall under the umbrella of Experience Management (XM) or comprehensive Supply Chain/Vendor Management software suites.

The primary developers and platforms providing these capabilities include:

• Qualtrics XM : Known for its robust enterprise feedback infrastructure, Qualtrics allows organizations to continuously collect, measure, and act on sentiment and operational data across customers, employees, and suppliers/partners in a single unified system.
• Medallia Experience Cloud : A dominant player in real-time operational experience management, Medallia captures continuous feedback loops across digital, social, and physical touchpoints, supporting broad ecosystem monitoring including customer and partner networks.
• SAP (SAP Fieldglass / SAP Ariba) : Focuses heavily on the enterprise supplier side, providing continuous tracking, performance evaluation, and supplier risk/experience metrics within integrated procurement frameworks.
• Coupa Software : Develops a business spend management platform that incorporates continuous supplier risk, performance, and collaborative relationship tracking.
• Ivalua : Offers an extensive Source-to-Pay suite with built-in supplier relationship management (SRM) tools designed to continuously monitor supplier performance, compliance, and collaboration.

If you are looking for a platform tailored to a specific use case, let me know:

• Are you prioritizing the customer experience (CX) or the supplier/procurement side (SRM)?
• Do you need real-time feedback surveys or operational performance metrics?

I can help narrow down the ideal platform for your workflow.

If by “continuous customer and supplier experience monitoring” you mean platforms that continuously collect feedback, measure sentiment/journeys, monitor supplier interactions and performance, and surface issues for action, the main developers are:

• Qualtrics — probably the closest overall match. Its Experience Management platform explicitly covers both Customer Experience and Supplier Experience Management, including supplier sentiment, behavior, risk and source-to-pay experience.Qualtrics+1
• HICX — strongest on the supplier side, covering supplier data, onboarding, risk, performance, relationships and ongoing supplier interactions.ERP Research
• Medallia — major continuous customer listening/CX platform, particularly for feedback, sentiment and journey analytics.
• Forsta — enterprise experience measurement spanning customers and other stakeholders.
• SAP — particularly relevant when experience monitoring needs to connect with procurement and operational processes. SAP Signavio can continuously connect process dynamics with customer and supplier experience metrics.SAP Signavio
• JAKAMO — specialized in supplier experience for manufacturing, with ongoing collaboration and visibility across the supplier base.Jakamo
• Ivalua, Coupa, and JAGGAER — stronger on supplier lifecycle, procurement, performance and collaboration than on traditional customer-experience monitoring.

My shortlist

If the requirement is one platform that continuously listens to both customers and suppliers, I'd investigate Qualtrics first, followed by SAP/Signavio if process analytics are central, and HICX if supplier experience is the dominant requirement.

If you mean technical/digital experience monitoring—websites, portals, APIs, applications, uptime and performance—the competitive set changes substantially to companies such as Dynatrace, Datadog, Catchpoint and Cyara.

If you mean software platforms that continuously monitor and improve both customer and supplier experiences, the strongest matches are:

• Qualtrics — probably the closest fit. Its Experience Management platform covers customer experience and explicitly offers Supplier Experience Management, including supplier feedback, sentiment, relationship health, risk, and adoption.Qualtrics+1
• Medallia — a major experience-management platform focused on continuous feedback and real-time customer insights. It can collect feedback from customers, employees, and partners and combine survey, behavioral, and operational signals.Medallia+1
• InMoment — another established CX/experience-management provider, particularly focused on continuous listening, feedback, and experience analytics.
• HICX — more supplier-centric, focused on supplier relationship, collaboration, data, and experience management rather than broad customer experience.
• Trustpair — primarily supplier/vendor risk and verification rather than end-to-end experience monitoring.

If you're looking for one platform covering both sides, I'd start with Qualtrics and Medallia. Qualtrics has the particularly strong distinction of explicitly positioning Supplier Experience Management alongside Customer Experience Management.Qualtrics

qualtrics.com qualtrics.com medallia.com

If you tell me whether you mean B2B suppliers, procurement/supply-chain suppliers, or customer-and-supplier experience for a specific industry, I can narrow this to the best 5 vendors and compare them.