AI Speech Analytics and Meeting Summaries in AI answers

Data as of Oct 22, 2026Based on 112 AI responsesReviewed by Dimitry Apollonsky

AI summary

Krisp holds a clear lead, frequently recommended for real-time accent conversion and noise cancellation in contact centers. For summarizing customer support calls, however, Dialpad is the usual answer.

Most-mentioned brands

Rank and Mentioned in · since Jul 6

#	Brand	Mentioned in	Recommended for
1	Krisp 40% real-time accent conversion and on-device noise cancellation for support agents	40%	real-time accent conversion and on-device noise cancellation for support agents
1	Sanas 33% real-time speech processing and accent translation for global contact centers	33%	real-time speech processing and accent translation for global contact centers
3	Respeecher 22% real-time voice conversion and accent modification middleware	22%	real-time voice conversion and accent modification middleware
3	Dialpad 21% integrated VoIP calling workflows with real-time speech-to-summary capabilities	21%	integrated VoIP calling workflows with real-time speech-to-summary capabilities
3	Omind 20% accent harmonization middleware that adjusts specific phonemes for clarity	20%	accent harmonization middleware that adjusts specific phonemes for clarity
3	Microsoft Teams Microsoft product line 19% native meeting summarization and recorded call intelligence for existing ecosystems	19%	native meeting summarization and recorded call intelligence for existing ecosystems
3	Zoom 19%	19%
3	Observe.AI 17% contact center conversation intelligence, quality assurance, and compliance coaching	17%	contact center conversation intelligence, quality assurance, and compliance coaching
9	Google Meet Alphabet product line 14%	14%
9	Gong 14% conversation intelligence analyzing customer calls for sales and complex support	14%	conversation intelligence analyzing customer calls for sales and complex support
9	Five9 13% live agent assistance and automated call summaries for contact centers	13%	live agent assistance and automated call summaries for contact centers
9	Accent Harmonizer 13%	13%
9	Zendesk 12% native ticketing AI summaries for support teams handling customer calls	12%	native ticketing AI summaries for support teams handling customer calls
9	CloudTalk 12%	12%
9	Talkdesk 11%	11%
9	Fireflies 11%	11%
9	Deepgram 11%	11%
9	Tomato AI 10%	10%
9	Aircall 9%	9%
20	RingCentral 8%	8%
20	Utell AI 7%	7%
20	Callminer 7%	7%
20	OpenAI 7%	7%
20	NICE CXone NICE product line 6%	6%
20	NICE 6%	6%
20	Google Workspace Alphabet product line 6%	6%
20	Otter.ai 6%	6%
20	AssemblyAI 6%	6%
20	Webex Owned by Cisco 5%	5%
20	Amazon Transcribe Amazon product line 5%	5%
20	Revoize 5%	5%
20	Voiso 4%	4%
20	OpenAI Whisper OpenAI product line 4%	4%
20	Microsoft Teams Phone Microsoft product line 4%	4%
20	Dialpad Sell Dialpad product line 4%	4%
20	Polished.CX 4%	4%
20	Duetta 4%	4%
20	Genesys 4%	4%
20	Zendesk AI Zendesk product line 4%	4%
20	Amazon Connect Contact Lens Amazon product line 4%	4%
20	Gladly 4%	4%
20	Intercom 4%	4%
20	Sonix 4%	4%
20	Twilio 4%	4%
45	Fathom 3%	3%
45	Cresta 3%	3%
45	EnlightenAI 3%	3%
45	Aloware 3%	3%
45	Zoom Phone Zoom product line 3%	3%
45	Read.ai 3%	3%
45	HubSpot 3%	3%
45	GuardianAI 3%	3%
45	Loquify AI 3%	3%
45	Salesforce Sales Cloud Salesforce product line 3%	3%
45	Retell AI 3%	3%
45	Amazon Connect Amazon product line 3%	3%
45	Salesforce 2%	2%
45	Microsoft 2%	2%
45	Notta 2%	2%
45	Meeami Technologies 2%	2%
45	Brilo 2%	2%
45	GEGI SIS 2%	2%
45	Crisp 2%	2%
45	Call Center Studio 2%	2%
45	Grain 2%	2%
45	Rev 2%	2%
45	AWS Amazon product line 2%	2%
45	Altered 2%	2%
45	Arctan AI 2%	2%
45	Leaksai 2%	2%
45	Cognizant Live Call Translator Amazon product line 2%	2%
45	Cisco 2%	2%
45	Zoom Workplace Zoom product line 1%	1%
45	Zendesk Advanced Compliance Zendesk product line 1%	1%
45	Zoom Marketplace 1%	1%
45	Talkdesk AppConnect Talkdesk product line 1%	1%
45	Gemini Alphabet product line 1%	1%
45	Salesforce Benefit Assistance Agent 1%	1%
45	Google Cloud Contact Center Insights Alphabet product line 1%	1%
45	Explicit Recording Consent Policy Microsoft product line 1%	1%
45	Zendesk Copilot Zendesk product line 1%	1%
45	Teleperformance 1%	1%
45	Jenzabar SONIS Jenzabar product line 1%	1%
45	Salesforce Agentforce Salesforce product line 1%	1%
45	Zoom Phone Analytics Zoom product line 1%	1%
45	Lookback 1%	1%
45	Microsoft 365 Copilot Microsoft product line 1%	1%
45	Google Cloud Platform Alphabet product line 1%	1%
45	Zoom Phone AI 1%	1%
45	AudioCodes 1%	1%
45	Microsoft Purview Records Management Microsoft product line 1%	1%
45	Salesforce CRM Salesforce product line 1%	1%
45	Vinton AI 1%	1%
45	Otter A/B 1%	1%
45	Ethnio 1%	1%
45	Genesys Cloud CX Genesys product line 1%	1%
45	RingCentral AI Conversation Expert RingCentral product line 1%	1%
45	Meetily 1%	1%
45	Fellow 1%	1%
45	Boostlingo 1%	1%

Who leads each AI engine

ChatGPT SearchChatGPT Search: =1Krisp Sanas
Google AI ModeGoogle AI Mode: Krisp

Mentioned in on each engineChatGPT SearchGoogle AI Mode

Widest split: Observe.AI, 25% on ChatGPT Search and 9% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT Search	Google AI Mode
Krisp	40%	40%
Sanas	40%	25%
Respeecher	26%	18%
Observe.AI	25%	9%
Zoom	18%	20%
Dialpad	23%	18%
Microsoft Teams	21%	16%
Omind	21%	18%
Five9	Outside ChatGPT Search's top 25	24%
Gong	25%	Outside Google AI Mode's top 25

Questions by topic2

Meeting recording with consent
- How can I ensure my meeting recording software requires explicit permission from all participants to avoid silent joining or capture?
- I want to avoid silent meeting capture; what features should I look for to make sure all participants must explicitly agree to be recorded?
- I want to make sure my meeting recording workflow requires active approval from all participants to avoid any unauthorized or silent recording.
Speech to summary software for support calls
- What’s the best speech-to-summary solution for support calls?
- Which tools are best for turning support call audio into written summaries?
- Which software is recommended for turning support calls into summaries?

We use a call center software. Who offers real-time accent localization middleware?

Sources AI cites99

66% of citations point at the ranked brands’ own sites. youtube.com, reddit.com, orvera.ai are the most-cited sites outside the ranked brands’ own domains.

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