What AI says about Hiver

Since Jul 5Updated Oct 27, 2026Based on 39,960 AI responsesReviewed by

How we measure

hiverhq.com

AI summary

Hiver is a customer service and shared inbox platform that operates directly within familiar email interfaces like Gmail to manage customer support requests. It is among the brands most often named when teams need a simple shared inbox setup to collaborate on addresses like sales@ and support@ without forwarding emails or duplicating replies.

Mentioned in

1%

of AI answers about Hiver and its rivals

The market map

Shared Inbox Helpdesk Software

Mentioned in

  1. #1FrontMentioned in 77%Avg. position 3.3
  2. #2Help ScoutMentioned in 69%Avg. position 3.8
  3. #3MissiveMentioned in 58%Avg. position 4.0
  4. #4HiverMentioned in 52%Avg. position 4.1
  5. #5Google WorkspaceMentioned in 34%Avg. position 5.0
  6. #6ZendeskMentioned in 28%Avg. position 5.3
  7. #7tiedMicrosoft 365 AppsMentioned in 19%Avg. position 6.0
  8. #7tiedOutlookMentioned in 16%Avg. position 6.4
  9. #9tiedGEGI SISMentioned in 13%Avg. position 5.9
  10. #14tiedHubSpotMentioned in 10%Avg. position 7.6
  11. #14tiedFreshdeskMentioned in 9%Avg. position 6.1
  12. #14tiedGorgiasMentioned in 7%Avg. position 5.4
  13. #17tiedIntercomMentioned in 6%Avg. position 5.5
  14. #17tiedDragMentioned in 6%Avg. position 4.8

Where Hiver ranks in AI

MarketRank · Mentioned in

Topics where AI mentions Hiver

TopicMentioned in · on this topic

How AI describes Hiver

Common descriptions

simple · gmail-native · best · lightweight · seamless · popular

Tone of AI’s statements about Hiver

  • Positive67%
  • Neutral29%
  • Mixed3%
  • Negative1%
Rated above a rival
  • ease of use81% of the answers comparing Hiver on ease of use rate it better than a rival, 19% worse. Includes “complexity”, “complexity and price”, “learning curve”, “robustness and learning curve”, “setup complexity”, “setup simplicity”, “simplicity”, “workflow complexity”.

Question: How can my team collaborate on customer emails and avoid sending duplicate replies from a shared info@ address?

Google AI ModeOct 22, 2026

Hiver : Turns your existing Gmail interface directly into a shared inbox with assignments, collision alerts, and email tracking without making you learn a new app.

Google AI ModeSep 12, 2026

Platforms like Front or Gmail extensions like Hiver feature collision detection

Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPTAsk ChatGPT yourself (opens in a new tab)

Question: What products help teams manage shared inboxes with AI triage and approval rules?

ChatGPTSep 27, 2026

Hiver is particularly interesting if your team lives in Gmail or Outlook.

ChatGPTAsk ChatGPT yourself (opens in a new tab)Google AI ModeAsk Google AI Mode yourself (opens in a new tab)

How prominently AI mentions Hiver

Position in answers

  • Named first16%
  • 2nd or 3rd38%
  • Later45%

Each engine’s share of its own answers across Hiver’s markets

  • ChatGPT1%
  • Google AI Mode1%

Compare Hiver

Sources AI cites

hiverhq.com 23%Other sites 77%

The page AI cites most for Hiver

hiverhq.com faviconhiverhq.comHome page (opens in a new tab)2%of answers