What AI says about Dialpad

Since Jul 5Updated Oct 27, 2026Based on 11,357 AI responsesReviewed by

How we measure

dialpad.com

AI summary

Dialpad is a cloud communications and contact center platform providing business VoIP phone systems, dialers, and real-time speech analytics. It is among the brands most often named for companies seeking virtual phone numbers, flexible departmental routing, and live sentiment analysis for remote teams.

DialpadThis page16%

Products

Mentioned in

16%

of AI answers about Dialpad and its rivals

The market map

Business VoIP Phone Systems

Mentioned in

  1. #1RingCentralMentioned in 55%Avg. position 3.8
  2. #2NextivaMentioned in 45%Avg. position 4.5
  3. #3tiedZoom PhoneMentioned in 41%Avg. position 4.7
  4. #3tiedDialpadMentioned in 39%Avg. position 4.7
  5. #58x8Mentioned in 24%Avg. position 5.1
  6. #6OpenPhoneMentioned in 19%Avg. position 4.9
  7. #7tiedOoma OfficeMentioned in 16%Avg. position 5.2
  8. #7tiedGrasshopperMentioned in 16%Avg. position 5.1
  9. #7tiedGoogle VoiceMentioned in 15%Avg. position 4.5
  10. #11AircallMentioned in 11%Avg. position 5.8
  11. #12tiedGoTo ConnectMentioned in 8%Avg. position 5.4
  12. #12tiedZoomMentioned in 8%Avg. position 6.6
  13. #12tiedVonageMentioned in 8%Avg. position 5.5
  14. #12tiedMicrosoft Teams PhoneMentioned in 8%Avg. position 6.0

Where Dialpad ranks in AI

MarketRank · Mentioned in

Topics where AI mentions Dialpad

TopicMentioned in · on this topic

How AI describes Dialpad

Common descriptions

ai-powered · modern · excellent · strong · robust · ai-driven

Tone of AI’s statements about Dialpad

  • Positive66%
  • Neutral32%
  • Mixed2%
  • Negative<1%
Rated above a rival
  • integrationsAI is mixed on integrations: 69% of the answers comparing Dialpad rate it worse than a rival, 31% better. Includes “ai features and integrations”, “ehr integration”, “ehr integrations”, “feature integration”, “healthcare integrations”, “hubspot integration”, “integration”, “integration catalog and routing”, “integration with slack”, “integration depth”, “integration quality”, “native medical scheduling integrations”, “sales/support integrations”, “salesforce integration”, “slack integration”, “slack-native integration”.

Question: What platform offers "sentiment analysis" in real-time to alert supervisors when a call is going badly?

Google AI ModeOct 26, 2026

Dialpad: Uses Dialpad AI to track voice sentiment live, featuring active call dashboards that highlight when a call is going south and allow managers to jump in.

Google AI ModeSep 21, 2026

Dialpad AI Contact Center — Transcribes voice calls in real time and runs live sentiment analysis (positive, neutral, negative).

Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPTAsk ChatGPT yourself (opens in a new tab)

Question: For a sales team using dialer features, which VoIP solutions include power dialers or predictive dialers suitable for SMBs?

ChatGPTSep 24, 2026

Dialpad — power dialing, with predictive capability on higher-tier contact-center plans.

ChatGPTAsk ChatGPT yourself (opens in a new tab)Google AI ModeAsk Google AI Mode yourself (opens in a new tab)

How prominently AI mentions Dialpad

Position in answers

  • Named first14%
  • 2nd or 3rd32%
  • Later55%

Each engine’s share of its own answers across Dialpad’s markets

  • ChatGPT14%
  • Google AI Mode17%

Insights for Dialpad

Since Jul 5

  • Gap between platforms: A 7.4-point platform gap for Dialpad in Contact Center and Dialer Software

    Google AI ModeGoogle AI Mode22%ChatGPTChatGPT15%

  • Gap between platforms: The platform gap for Dialpad in Sales Conversation Intelligence Software narrowed to 7.5 points, Google AI Mode ahead

    Google AI ModeGoogle AI Mode15%ChatGPTChatGPT7%

  • Gap between platforms: The platform gap in Contact Center Speech Analytics Software widened

    Google AI ModeGoogle AI Mode74%ChatGPTChatGPT39%

Compare Dialpad

Sources AI cites

dialpad.com 35%Other sites 65%

The page AI cites most for Dialpad

dialpad.com favicondialpad.comHome page (opens in a new tab)2%of answers