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Which brands does AI tell you to avoid?

Which brands does AI tell you to avoid?

Published Oct 6, 2026Updated Oct 12, 2026

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  • How we measured
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  • The finding
  • How we measured
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Dimitry ApollonskyFounder, Parse

DataWhat reviewed means

A warning about a brand may be volunteered or prompted by a buyer asking what to avoid. We wanted to distinguish those situations and see whether a warning means the brand is consistently rejected.

We examined reviewed brand statements in ChatGPT Search and Google AI Mode answers from May to October 2026. We compared ordinary prompts with prompts asking about avoidance, scams or legitimacy, and checked whether warned brands were recommended elsewhere in the same market.

When asked what to avoid, ChatGPT Search and Google AI Mode named a brand to avoid in 17.1% of answers, 3.9 times the 4.5% rate in ordinary answers. Datadog drew the most unprompted warnings, mostly about price, and 83% of warned brands were still recommended elsewhere in the same market.

Asked what to avoid, AI named a brand to avoid in 17.1% of answers

We define a warning as a statement in an AI answer that tells the reader not to use a brand for the stated need, or that warns about a risk of using it. An avoid-or-scam prompt is a prompt that asks the engine which options to avoid, which are scams, which are legitimate, or which have the fewest complaints.

On 32 avoid-or-scam prompts, ChatGPT Search and Google AI Mode named at least one brand with a warning in 287 of 1,674 reviewed answers, or 17.1%. About 5 in 6 answers to a direct request for brands to avoid did not name one.

We checked this a second way, by reading the answer text itself. In 418 of 1,827 answers, or 22.9%, a brand the answer mentioned appeared in an avoid, scam or caution line. The two methods agree within 6 points.

Answers that warned against at least one brand

  • Avoid-or-scam, ChatGPT Search23.6%195 of 825
  • Avoid-or-scam, Google AI Mode10.8%92 of 849
  • Ordinary, ChatGPT Search6.2%32,542 of 522,647
  • Ordinary, Google AI Mode2.7%14,576 of 537,008
  • 0%10%20%30%
ChatGPT Search and Google AI Mode, May 24 to October 6, 2026.

17.1%
of answers to avoid-or-scam prompts named a brand to avoid
287 of 1,674 reviewed answers, 32 prompts, ChatGPT Search and Google AI Mode

Takeaway

Asking AI which brands to avoid usually gets a list of brands to use instead.

Asking for a warning made one 3.9 times as likely as an ordinary prompt

An ordinary prompt is any other organic prompt in the index, such as a request for the best tool for a job. On 48,688 ordinary prompts, 47,118 of 1,059,655 reviewed answers, or 4.5%, carried at least one warning about a named brand. AI warns without being asked, but rarely.

Asking which brands to avoid lifted the rate to 17.1%, or 3.9 times the ordinary rate.

ordinary answers with a warning
4.5%

47,118 of 1,059,655

avoid-or-scam answers with a warning
17.1%

287 of 1,674

avoid-or-scam rate vs ordinary rate
3.9x

Avoid answers named brands, but mostly as picks

The engines did not avoid the question by naming no one. Only 28 of 1,827 answers to avoid-or-scam prompts named no brand at all, so 98.5% named at least one brand.

Most of those answers gave general caution instead. 1,185 of 1,827 answers, or 64.9%, contained an avoid, scam or caution line. Only 22.9% put a named brand in one. One ChatGPT Search answer to a question about which mattress brands to avoid listed brands with clear warranty terms, then gave advice on reading a warranty instead of naming brands to skip.

of avoid-or-scam answers named at least one brand
98.5%

1,799 of 1,827

contained an avoid, scam or caution line
64.9%

1,185 of 1,827

put a named brand in that line
22.9%

418 of 1,827

ChatGPT Search warned more often than Google AI Mode

In ordinary answers, ChatGPT Search included a warning in 6.23% of reviewed answers and Google AI Mode in 2.71%, a ratio of 2.3 to 1. On avoid-or-scam prompts the split was 23.6% to 10.8%. Our text check found that split reversed, at 21.6% and 24.1%, so the engine gap is firm only on ordinary prompts.

This runs against a widely cited BrightEdge result that Google AI Overviews was 44% more likely than ChatGPT to mention a brand negatively. That study measured different engines and any negative mention. On matched prompts, the current ChatGPT Search answers carried more explicit warnings than Google AI Mode answers.

Answers with at least one warning, by prompt type and engine

Avoid or scamChatGPT Search82519523.64
Avoid or scamGoogle AI Mode8499210.84
OrdinaryChatGPT Search522,64732,5426.23
OrdinaryGoogle AI Mode537,00814,5762.71

Datadog drew the most unprompted warnings, mostly about price

This leaderboard counts ordinary answers that warned against each brand. Datadog was warned against in 1,457 answers across 295 prompts. Of the 958 Datadog warnings with a classified reason, 769, or 80%, were about price or hidden fees.

Software and observability tools dominate the top of the list: ClickUp, Jira Software, Atlassian, Dynatrace and Splunk follow Datadog. The reasons differ. ClickUp, Jira Software and Atlassian were mostly warned about complexity and effort. Opsgenie warnings mostly said the product is discontinued or being retired, in 126 of 140 classified warnings. Ether (ETH), Solana and Bitcoin were warned about financial or volatility risk.

The top reason column shows the most common reason among warnings we could classify. The share column is that reason's share of those classified warnings.

Brands most often warned against in ordinary AI answers

Answers with a warning · Top 10 of 20

  • Datadog1,457
  • ClickUp850
  • Jira Software494
  • Atlassian461
  • Dynatrace451
  • Splunk374
  • Notion301
  • AWS299
  • Opsgenie272
  • BetterHelp253
  • 05001,0001,500
Explore the data (20 rows)
Datadog1,457295911546Price or hidden fees80.3
ClickUp85012277575Complexity or effort87.4
Jira Software49488349145Complexity or effort87.9
Atlassian461149205256Complexity or effort63.1
Dynatrace45193326125Price or hidden fees78.4
Splunk374139198176Price or hidden fees74
Notion30113123764Complexity or effort63.3
AWS299186160139Price or hidden fees36.4
Opsgenie27211619280Discontinued or being retired90
BetterHelp25370123130Not a fit for the need69.7
HubSpot24614115591Price or hidden fees43.2
Ether (ETH)2339513697Financial or volatility risk45
Solana2237014479Financial or volatility risk53.4
Slack220117115105Reliability or quality30.2
Asana21910814673Price or hidden fees50
PayPal2136897116Price or hidden fees75.8
New Relic2068980126Price or hidden fees51.1
Stripe2039273130Price or hidden fees39.3
Elasticsearch2009780120Price or hidden fees62.1
Bitcoin1996612772Financial or volatility risk48.3
Ordinary prompts, May 24 to October 6, 2026. Brands with the same display name are merged.

Warning rates ranged from 0% to 52% across avoid-or-scam prompts

Some avoid-or-scam prompts drew named warnings far more often than others. Among the 28 avoid-or-scam prompts with at least 30 reviewed answers, the share of answers that named a brand to avoid ran from 0% to 51.8%.

Questions about crypto yield platforms, real-money game sites, mattress warranties and payroll fees drew a named warning in 45% to 52% of answers. Questions about grounding sheets, red light therapy masks and money-transfer fees almost never did, even when the prompt used the word scam or legit.

No single brand on these prompts reached 30 warning answers, so the brand counts for this group are in the dataset only.

Avoid-or-scam prompts: highest and lowest warning rates

Share (%) · Top 10 of 12

  • Which CeFi yield platforms are still trustworthy after FTX51.8%
  • A trustworthy site to play chess or pool for real money46.3%
  • Which mattress brands cover sagging, and which to avoid46%
  • Which payroll vendors are transparent about add-on fees45.5%
  • A simple token unlikely to be a rug pull or scam33.9%
  • Legit apps to play mobile games for real money29.6%
  • Which NFT marketplace guards against fake collections25.5%
  • Which digital banks avoid surprise charges6.8%
  • Legitimate online competition sites to win a car5.8%
  • Remitly vs Western Union on rates and hidden fees3.9%
  • 0%20%40%60%
Explore the data (12 rows)
Which CeFi yield platforms are still trustworthy after FTX562951.8
A trustworthy site to play chess or pool for real money542546.3
Which mattress brands cover sagging, and which to avoid502346
Which payroll vendors are transparent about add-on fees552545.5
A simple token unlikely to be a rug pull or scam592033.9
Legit apps to play mobile games for real money541629.6
Which NFT marketplace guards against fake collections551425.5
Which digital banks avoid surprise charges5946.8
Legitimate online competition sites to win a car5235.8
Remitly vs Western Union on rates and hidden fees15263.9
Are grounding sheets a scam, and which brands are best4612.2
Is red light therapy at home legit, and which mask to buy3800
Prompts with 30 or more reviewed answers. Top 7 and bottom 5 of 28.

Price was the top reason for unprompted warnings, and scams were 4.7%

We sorted each warning into one reason using keyword rules on the warning's own wording. Rules classified 29,079 of 78,510 warnings in ordinary answers, or 37.0%. The rest gave no clear reason or a reason outside the list.

Among classified warnings, price or hidden fees led at 29.6%. Not a fit for the need followed at 24.6%, and complexity or effort at 16.9%. Scam, fraud or legal trouble accounted for 4.7%, and security or privacy for 1.1%.

Avoid-or-scam prompts produced a different mix. There, scam, fraud or legal trouble reached 19.6% of 285 classified warnings, about 4 times the ordinary share. Price led at 22.8% and reliability or quality followed at 21.8%.

Reasons for warnings in ordinary AI answers

  • Price or hidden fees29.6%
  • Not a fit for the need24.6%
  • Complexity or effort16.9%
  • Financial or volatility risk7.4%
  • Reliability or quality6.2%
  • Scam, fraud or legal trouble4.7%
  • Discontinued or being retired3.6%
  • Lock-in or cancellation2.7%
  • New or unproven2.3%
  • Security or privacy1.1%
  • Customer service1.1%
  • 0%10%20%30%
Share of 29,079 classified warnings. Each warning gets one reason.

Crypto warnings were about risk, and payments warnings about price

The reason mix depends on the market. In Payments, 54.2% of classified warnings were about price. In Blockchain and Cryptocurrency, 39.1% were about financial or volatility risk. In Health Care, 45.0% said the brand did not fit the need. In Software, complexity or effort reached 32.2%.

The table covers industry groups with at least 300 classified warnings in ordinary answers.

Warning reasons by industry group

Price (%) · Top 10 of 12

  • Payments54.2%
  • Data and Analytics48.5%
  • Internet Services37%
  • Software36.8%
  • Information Technology33.7%
  • Artificial Intelligence31.5%
  • Commerce and Shopping31%
  • Financial Services25.4%
  • Blockchain and Cryptocurrency25.3%
  • Consumer Goods24.5%
  • 0%20%40%60%
Explore the data (12 rows)
Software4,425Price or hidden fees36.813.732.21.90.8
Financial Services3,639Financial or volatility risk25.423.25.7298.4
Information Technology1,491Price or hidden fees33.721.223.80.92.4
Data and Analytics918Price or hidden fees48.516.711.90.81.4
Internet Services818Price or hidden fees3731.511.23.40.5
Artificial Intelligence739Price or hidden fees31.518.825.85.41.1
Commerce and Shopping712Price or hidden fees3126.312.91.18.8
Hardware681Complexity or effort24.421.428.30.73.2
Health Care520Not a fit for the need17.14510.43.33.8
Blockchain and Cryptocurrency430Financial or volatility risk25.318.11.639.15.1
Payments373Price or hidden fees54.29.927.100
Consumer Goods314Not a fit for the need24.538.970.30.6

Warnings were three times as likely as praise to sit next to a negative source, but this was rare

A checked source page is a page the answer cited that we also read for what it says about the same brand. Of 79,123 warnings, 93.4% came in answers that cited at least one page. Only 11,999, or 15.2%, had a checked source page about the warned brand.

Of those, 2,160, or 18.0%, had a source page that was negative about the brand. In a sample of positive statements, the same rate was 5.9%. Warnings were about three times as likely to have negative source support. Still, only 2.7% of all warnings had a negative source page we could match. Google AI Mode warnings had one more often than ChatGPT Search warnings, at 21.8% and 12.7% of checked warnings.

of warnings had a checked source page about the brand
15.2%

11,999 of 79,123

of those had a negative source page
18.0%

2,160 of 11,999

same rate for positive statements
5.9%

1,188 of 20,177 sampled

of all warnings had a matched negative source
2.7%

The two engines warned against the same brand on the same day in 7.7% of cases

We matched days when both engines answered the same prompt and both mentioned the same brand. In 17,476 of those brand-days, at least one engine warned against the brand. Both engines warned in 1,347, or 7.7%. In the other 92.3%, only one engine warned.

Agreement was still 2.4 times what chance would give: if the two engines warned independently, we would expect 573 shared warnings. ChatGPT Search supplied 11,125 of the 16,129 one-engine warnings, or 69.0%. Over the whole window, both engines warned at least once in 16.8% of the 22,178 prompt-and-brand pairs. BrightEdge found the two engines flagged different brands 73% of the time. On matched prompts and days, the gap is wider.

of warned brand-days had a warning from both engines
7.7%

1,347 of 17,476

agreement compared with chance
2.4x

1,347 vs 573 expected

of one-engine warnings came from ChatGPT Search
69.0%

11,125 of 16,129

A warning came back in the next answer 12.2% of the time, 3.5 times the base rate

A repeat answer is the next reviewed answer to the same prompt on the same engine, usually the next day. After a warning, the next answer warned against the same brand again in 7,286 of 59,534 cases, or 12.2%. After a mention with no warning, the next answer warned against the brand in 3.5% of cases. A warning makes the next warning 3.5 times as likely, but most warnings do not repeat.

Warned brands also dropped out more often. The next answer named a warned brand again 40.8% of the time, against 64.9% for a brand mentioned without a warning. When the warned brand was named again, the warning repeated 30.0% of the time.

Within the next 7 repeat answers, 25.2% of warnings came back at least once, against 14.3% for unwarned mentions. On avoid-or-scam prompts, the next answer repeated the warning in 66 of 461 cases, or 14.3%.

Share of cases where the same brand was warned against again

  • Next answer, after a warning12.2%7,286 of 59,534
  • Next answer, after an unwarned mention3.5%17,286 of 490,835
  • Within 7 answers, after a warning25.2%15,009 of 59,534
  • Within 7 answers, after an unwarned mention14.3%69,976 of 490,835
  • 0%10%20%30%
Ordinary prompts, same prompt and engine.

83% of warned brands were still recommended elsewhere in the same market

A market is a group of related prompts in the public Parse index, such as Full-Stack Observability Platforms. We took each brand and market pair with at least 5 warning answers. In 1,516 of 1,820 pairs, or 83.3%, the same brand was recommended without reservation on another prompt in the same market. In 93.1%, it was also recommended without reservation in other answers to the same prompts that warned against it.

Datadog is the clearest case. It drew 649 warning answers in Full-Stack Observability Platforms and 5,424 recommendation answers on those same prompts. A warning in one answer is usually not a verdict on the brand.

Warned yet recommended: the largest cases

Warning answers · 10 results

  • Datadog · Full-Stack Observability Platforms649
  • Atlassian · Agile Project and Issue Management Software290
  • Dynatrace · Full-Stack Observability Platforms228
  • Notion · Agile Project and Issue Management Software154
  • Monday · Agile Project and Issue Management Software124
  • Asana · Agile Project and Issue Management Software108
  • Lago · Subscription and Usage-Based Billing Platforms102
  • New Relic · Full-Stack Observability Platforms75
  • Wise · International Money Transfer Services70
  • Grafana · Full-Stack Observability Platforms62
  • 0200400600800
Explore the data (10 rows)
DatadogFull-Stack Observability Platforms6495,4241,502
AtlassianAgile Project and Issue Management Software2901,175809
DynatraceFull-Stack Observability Platforms2283,0891,353
NotionAgile Project and Issue Management Software1542,534836
MondayAgile Project and Issue Management Software1241,729783
AsanaAgile Project and Issue Management Software1082,7461,269
LagoSubscription and Usage-Based Billing Platforms1022,5001,083
New RelicFull-Stack Observability Platforms751,5532,219
WiseInternational Money Transfer Services709382,110
GrafanaFull-Stack Observability Platforms622,0253,043
Recommendation answers: the brand was recommended for the need with no warning or reservation.

Google AI Mode's warning rate doubled between July and September

We held the reviewing model fixed to rule out a change in how statements were labeled. With one reviewing model, the share of ordinary Google AI Mode answers with a warning rose from 1.52% in July to 3.04% in August and 3.87% in September. ChatGPT Search stayed between 5.07% and 6.50% from June to September.

The gap between the engines narrowed from 3.9 to 1 in July to 1.5 to 1 in September. We do not know the cause. October covers only six days.

Ordinary answers with a warning, by month

  • ChatGPT Search
  • Google AI Mode
Explore the data
May 20264.852.99
Jun 20265.071.77
Jul 20265.871.52
Aug 20266.53.04
Sep 20265.693.87
Oct 1-67.713.47
Answers reviewed by a single model, to rule out labeling changes.

What we counted and what we left out

This AI warnings about brands study covers ChatGPT Search and Google AI Mode from May 24 to October 6, 2026, on organic prompts only. Earlier engines had too few reviewed statements for this cut. A reviewing model read each brand mention in each answer and labeled it. We counted a warning when the label said the brand was not recommended for the need, or carried a risk warning. In total, 79,123 warnings from 7,335,309 reviewed brand statements.

We picked the 32 avoid-or-scam prompts by hand from organic prompts that matched words such as avoid, scam, legit, trustworthy and complaints. We left out prompts where those words describe a feature, such as fraud prevention tools or avoiding burnout. The avoid-or-scam set is small, so we report it as rates and keep its brand counts in the dataset.

The reviewing model only sees brands the index recognizes. A warning about an unlisted seller, such as a classifieds site in a puppy-buying answer, is missed. That is why we checked the headline with a separate text method. Reason labels come from keyword rules and cover 37.0% of warnings in ordinary answers. Source checks cover only the 15.2% of warnings with a checked source page. Three reviewing models were used over the window, so the monthly trend uses one model only.

What this means for your brand

Track warnings, not only mentions. A brand can be recommended in most answers and still be one of the brands AI tells you to avoid in others. Datadog shows both at once.

Fix the reason the engines give. Price was the top reason in ordinary answers. Clear pricing pages and plain statements of who the product is for answer the two most common warnings. For brands in finance or crypto, address risk directly.

Check both engines, every week. Only 7.7% of warnings matched across engines on the same day, and 12.2% repeated in the next answer. One answer is not a trend.

How we measured

For this study of brands AI tells you to avoid, we analyzed 1,243,425 AI answers to 48,720 organic prompts on ChatGPT Search and Google AI Mode from May 24 to October 6, 2026. The answers held 7,335,309 reviewed brand statements, including 79,123 warnings about 15,280 brands. 32 of the prompts asked the engines which options to avoid, which are scams or which are legitimate.

of avoid-or-scam answers named a brand to avoid
17.1%

287 of 1,674

of ordinary answers warned against a brand
4.5%

47,118 of 1,059,655

of warned brand-days had a warning from both engines
7.7%

1,347 of 17,476

of warned brands were recommended elsewhere in the same market
83.3%

1,516 of 1,820 pairs

Get the data

Dataset (CSV)Every number behind every visual in this study.

Sources

  1. BrightEdge: Google AI Overviews more likely to criticize brands than ChatGPT · accessed October 6, 2026
  2. BrightEdge: When AI goes negative, how Google AI Overviews and ChatGPT handle brand criticism differently · accessed October 6, 2026
  3. MediaPost: ChatGPT more likely to criticize brands near purchase · accessed October 6, 2026

More like this

How often does AI recommend against a brand?
AI rarely explicitly advised against a brand for the buyer's stated need in the statements we reviewed.
Does AI keep criticizing the same brand?
Criticism usually did not repeat in the next answer about the same brand.
Does AI cite sources when it criticizes a brand?
Most criticism of ranked brands came without a citation attached to the criticized brand.
Do ChatGPT and Google criticize the same brands?
When one engine criticized a brand both ranked, the other usually did not share that criticism.
Does AI criticize its top recommendation?
AI occasionally paired its first recommendation with a specific negative claim about the same brand.
How often does AI recommend a brand with reservations?
AI attached a reservation to a ranked brand in about one in ten appearances.

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