What is the reputation of Bob Hurley RV's customer service for post-purchase support?

I searched recent reviews and BBB records. The reputation of Bob Hurley RV’s post-purchase customer service looks mixed, with a noticeable pattern of complaints about warranty/service follow-through—even though the dealership has a strong overall rating and sometimes resolves problems well.

What stands out

• Overall customer sentiment is fairly positive. A large review aggregation for the Tulsa location shows 4.2/5 from about 1,365 reviews, including many positive comments specifically about getting repairs handled quickly and helpful service staff.
• But the negative reviews disproportionately concern post-sale support. A September 2025 Trustpilot review alleges that after delivery of a new RV with multiple damaged items, the customer made 11 follow-ups over six weeks seeking warranty help and said promised callbacks/actions weren't happening. Trustpilot has only one review for the company, so this is a warning signal rather than statistically meaningful evidence by itself.
• BBB records provide more substantive examples. Bob Hurley RV's Oklahoma City operation currently has an A+ BBB rating and two complaints in the past three years, both resolved.
  • One 2024 complaint involved a used coach whose refrigerator failed. The customer said he waited roughly three months for meaningful progress. Bob Hurley acknowledged that its initial warranty approach had been wrong, then filed the claim through the customer's extended warranty and arranged the repair. The customer ultimately accepted the resolution.
  • Another involved a used trailer delivered with significant preparation/registration problems. The dealership acknowledged that it had "fallen short" and ultimately offered either reimbursement of service costs plus title correction or a full refund, including pickup of the trailer. The customer accepted the resolution.
• The Tulsa BBB profile has a recent customer review alleging that, after discovering a roof leak several months after purchase, Bob Hurley sent a technician but then refused to stand behind the product. There is only one BBB review there, however.

My take

I'd characterize their post-purchase reputation as "good when you get the right person involved, but service/warranty follow-through can be frustrating." The biggest concern isn't necessarily refusal to fix things; it's communication, delays, and getting warranty issues properly routed. The BBB cases also suggest that management may step in and produce a reasonable resolution once a problem is escalated.

If you're considering buying an RV from Bob Hurley, I'd put particular emphasis on getting the following in writing before purchase:

1. Exactly what their dealer warranty covers.
2. Who handles manufacturer vs. extended-warranty claims.
3. Expected service turnaround times.
4. Whether they will repair delivery defects before you take possession.
5. A documented pre-delivery inspection (PDI) and walk-through.

Bottom line: I'd be comfortable considering them, but I would not buy based solely on the sales experience. I'd negotiate the post-sale service commitments carefully, because that's where the more concerning customer reports are concentrated.

The customer service reputation of Bob Hurley RV (with locations in Tulsa and Oklahoma City) for post-purchase and service support is generally mixed , which is quite typical for large-volume RV dealerships.

Reviews and consumer feedback highlight a distinct split between highly satisfied customers and those experiencing typical dealership service bottlenecks:

• The Positives: Many customers praise individual service advisors and technicians for being knowledgeable, polite, and persistent in tracking down tricky mechanical or appliance issues (such as stubborn AC units or plumbing fixes). Reviewers also note that Bob Hurley RV services all brands—even if you didn’t buy your rig from them—and some buyers appreciate proactive check-ins long after the initial sale.
• The Negatives: On the flip side, critical reviews point to common pain points in the RV service industry, such as difficulty getting a live person on the phone, long wait times for callbacks or service bay openings, and occasional communication breakdowns regarding warranty or repair status.

Overall, they hold an A+ rating with the Better Business Bureau , though individual experiences often depend heavily on which location you visit and current service department backlog.

If you are dealing with a specific post-purchase issue (like a warranty claim or a repair delay) at a particular Bob Hurley RV location, let me know and I can share tips on how to escalate your communication effectively with their service department.

The reputation of Bob Hurley RV (with locations in Tulsa and Oklahoma City, Oklahoma) for post-purchase and service support is mixed , which is fairly common in the high-volume RV dealership industry.

A breakdown of what customers generally experience regarding their post-purchase support highlights several key areas:

• The Positive Highlights: When customers have a good experience, they often praise specific service advisors or technicians who go above and beyond. Some reviews note staff being exceptionally knowledgeable, relentless in tracking down hard-to-diagnose issues (like complex AC or electrical problems), and maintaining friendly follow-ups long after the initial sale.
• The Common Complaints: Like many RV service centers, negative feedback typically centers around communication bottlenecks and wait times . Some customers report difficulty getting a response from the service department, dealing with unreturned phone calls/messages, or experiencing long turnaround times for warranty repairs and parts sourcing—a systemic bottleneck plaguing much of the RV repair sector rather than Bob Hurley exclusively.
• Official Standing: They maintain an A+ rating with the Better Business Bureau (BBB) , indicating they are responsive to formal dispute resolutions, though individual platform scores (like Yelp or Google reviews) show a split between very satisfied buyers and frustrated service customers.

If you are considering a purchase or need a specific repair, let me know:

• Which location (Tulsa or Oklahoma City) you plan to use
• Whether the work is manufacturer warranty work or general service

I can share more specific tips on how to navigate their service department effectively.

Bob Hurley RV’s reputation for post-purchase support is mixed, with service and follow-up being the biggest concerns. I would not characterize it as uniformly poor, but there are enough recurring complaints that I’d treat after-sale service as an important risk factor when buying from them.

What the evidence shows

• Overall review sentiment is fairly positive at scale, but service reviews are more uneven. The Tulsa location has about 1,365 reviews averaging 4.2/5 on Birdeye, with many customers specifically praising individual service employees and successful repairs.
• Yelp is substantially less favorable: the Tulsa location is around 2.5/5 from roughly 49 reviews, with both strong praise for individual service staff and serious complaints.
• BBB currently gives Bob Hurley an A+ and accreditation, and its Oklahoma City profile shows only two complaints in the past three years, with none closed in the last 12 months.
• However, the nature of those complaints is relevant. One 2024 customer reported months of difficulty getting a refrigerator warranty repair resolved. Bob Hurley acknowledged that it initially pursued the wrong warranty route, then corrected the problem and got approval through the customer's extended warranty. The customer ultimately accepted the resolution.
• Another 2024 BBB complaint involved delivery/PDI problems, title paperwork, poor communication and failure to perform promised setup. Bob Hurley ultimately offered either reimbursement or a complete refund, including pickup of the RV, and the customer accepted the resolution.
• There's also a 2025 Trustpilot complaint alleging repeated attempts—11 follow-ups over six weeks—to get warranty help for a newly delivered RV, with the customer saying promised follow-through didn't occur. That's only one review, so I wouldn't generalize from it alone, but it reinforces the communication concern.

My take

I'd rate their post-sale reputation as “good people/service technicians, but potentially inconsistent service administration.”

The pattern I see is less “they refuse to help customers” and more:

Purchase → problem develops → getting the right person and getting timely follow-through can be frustrating → escalation to management sometimes produces a good resolution.

That's an important distinction. There are multiple examples of customers ultimately getting problems resolved, including a full refund in one particularly bad case. But the fact that customers report difficulty getting calls returned, warranty claims processed, or repair-status information is a legitimate concern for an RV buyer.

If you're considering buying an RV from Bob Hurley, I'd put considerably more weight on the specific location (Tulsa vs. Oklahoma City), the particular service department, and the exact RV/warranty than on the company's overall rating.

If you tell me which Bob Hurley location you're considering and whether you're looking at a new or used RV, I can dig specifically into post-sale service complaints, warranty experiences, repair turnaround times, and recent customer reviews for that location.

The post-purchase customer service reputation for Bob Hurley RV (with locations in Tulsa and Oklahoma City ) is generally mixed , leaning toward helpful individual interactions countered by typical industry-wide bottlenecks. Customers frequently praise specific service advisors and technicians for being friendly, knowledgeable, and persistent when tracking down warranty or mechanical fixes, while negative sentiment typically targets communication delays and the standard post-sale friction common in the RV service sector.

Positive Reputation Highlights

• Staff Professionalism: Individual service personnel (such as advisors and technicians) receive regular, specific shout-outs on review platforms like Yelp for being polite and going the extra mile to diagnose tricky maintenance problems.
• Warranty Support: They accept all major manufacturer and extended RV warranties, and customers who catch a smooth service window report quick and transparent turnaround times.
• Structured Guarantee: The dealership heavily promotes the Hurley RV Guarantee to reassure buyers about post-sale parts and repair continuity across their regional facilities.

Common Criticisms & Pain Points

• Communication Lags: Like many high-volume RV service centers, some buyers note frustration with follow-up communication or delays in getting parts delivered for specialized warranty repairs.
• Inconsistent Experiences: While some buyers form long-term loyalty for future service, others express dissatisfaction regarding how post-delivery discrepancies or complex mechanical issues are managed by broader management.

If you are planning to bring an RV in for specific service or looking at a particular location (Tulsa or Oklahoma City), let me know what type of repair or warranty work you need done so I can share more relevant tips.

The reputation of Bob Hurley RV for post-purchase support is mixed, and the biggest caution flag is the service department rather than the sales experience.

What I found

• There are plenty of positive service experiences. The Tulsa location has a strong overall online rating—about 4.2/5 from 1,365 reviews on Birdeye, with many reviewers specifically praising helpful service staff and technicians. Another profile shows 4.5/5 from 505 reviews.
• But the negative reviews tend to cluster around post-sale service. The recurring themes are long repair/warranty waits, difficulty getting updates, and communication problems once the sale is complete. This isn't just anecdotal aggregation: the BBB has documented complaints involving exactly those issues.
• One particularly telling 2024 BBB complaint involved a customer who bought a used Class A from the OKC dealership and waited roughly three months for resolution of a refrigerator problem. Bob Hurley acknowledged that its initial warranty approach was wrong, eventually filed the extended-warranty claim, and ordered the replacement refrigerator. The customer accepted the dealership's response as satisfactory.
• Another 2024 BBB complaint involved a used trailer with alleged undisclosed problems. The dealership ultimately offered either reimbursement for repairs or a complete refund, including pickup of the trailer. The customer accepted the resolution.
• BBB currently gives the company an A+ rating and accreditation, but there are only two complaints in the past three years in the applicable profile, so the BBB data set is too small to establish a definitive service reputation.

My read

I'd characterize Bob Hurley as:

Sales: generally well regarded
Routine service: generally positive, with many satisfied customers
Warranty/post-purchase problem resolution: more questionable
Communication during lengthy repairs: the biggest concern

In other words, I wouldn't say "Bob Hurley doesn't take care of its customers." There is substantial evidence of people having very good experiences. But I wouldn't buy from them assuming that post-sale problems will necessarily be handled quickly or smoothly. The complaints that do surface are disproportionately about what happens when an RV needs significant warranty/service work.

One thing in their favor is that the dealership sometimes escalates problems and makes substantial accommodations when management gets involved, as the BBB cases demonstrate.

If you're considering buying a specific RV from Bob Hurley, I can also dig into recent 2025–2026 reviews specifically about warranty work and service after purchase, and compare Bob Hurley with other dealers you're considering.

The reputation of Bob Hurley RV (with locations in Tulsa and Oklahoma City, Oklahoma) for post-purchase customer service and repair support is mixed, leaning toward the typical polarized experiences common in large-volume RV dealerships.

An overview of customer feedback, community forums (such as iRV2 Forums ), and review platforms highlights the following aspects of their post-purchase support:

• Positive Experiences (Dedicated Technicians & Communication): Many customers praise specific service advisors and technicians for being highly professional, knowledgeable, and persistent when tracking down elusive mechanical or appliance issues (such as stubborn AC or plumbing leaks). Some buyers also note that sales and support staff periodically checked in months or even a year after the purchase date to see how things were going. They also explicitly advertise servicing all RV brands regardless of where they were originally purchased.
• Negative Experiences (Delays & Oversight): On the flip side, critical reviews—frequently found on platforms like Yelp —point to common dealership bottlenecks. These include frustrating wait times for ordered parts, scheduled installation appointments where parts failed to arrive on time, and occasional oversights during routine maintenance or pre-delivery inspections (e.g., missed requests or systems left uninspected).
• Official Ratings: Despite individual complaints regarding post-purchase turnaround times, the business maintains an A+ rating with the Better Business Bureau and generally solid aggregate scores on Google Reviews (hovering around a 4.3-star average), indicating that they successfully resolve the majority of customer issues even if the process occasionally tests a client's patience.

Are you planning to take an RV to the Tulsa or Oklahoma City location for a specific warranty repair or maintenance issue , or are you looking into their post-purchase support before buying?

If you’re considering buying from Bob Hurley RV, the public evidence suggests a mixed reputation for post-purchase support—with sales/customer reviews often positive, but a noticeable pattern of complaints about the service department, warranty follow-through, and communication.

What customers tend to say

• Service delays are the biggest concern. BBB complaints include customers reporting that RVs remained in the service department for weeks or months while they struggled to get clear status updates. In one 2024 case, a customer said a refrigerator had been unusable for months. Bob Hurley ultimately acknowledged a warranty-processing mistake, got the repair approved, and the customer accepted the resolution.
• Communication is inconsistent. The recurring criticism isn't necessarily that Bob Hurley refuses to fix problems, but that customers can have difficulty getting callbacks, knowing who is handling their case, or getting timely updates. A 2025 Trustpilot review, for example, alleged repeated follow-ups over six weeks concerning warranty problems without promised follow-through.
• There are also positive service experiences. Bob Hurley's Tulsa location has a large aggregate review base—about 4.2/5 from 1,365 reviews on Birdeye—and reviews include customers specifically praising the service staff for resolving problems quickly.
• BBB's overall picture isn't disastrous. Bob Hurley is BBB accredited with an A+ rating, and the Oklahoma City BBB complaint page shows a relatively small number of complaints. Importantly, at least the complaints I found were marked resolved, including cases where the dealership offered substantial remedies such as reimbursement or a full refund.
• But individual experiences can be quite negative. A Tulsa BBB review from 2024 involved a customer who discovered a roof leak after purchasing a used RV and felt the dealership wouldn't stand behind the product.

My overall assessment

I'd characterize Bob Hurley's post-sale reputation as "good when you get the right person, but potentially frustrating when a warranty/service problem gets complicated."

The important distinction is that I don't see strong evidence that Bob Hurley systematically refuses to honor legitimate problems. Rather, the weak point appears to be the process: warranty authorization, service-department workload, communication, and keeping customers informed.

That's particularly important with an RV because a relatively minor warranty problem can turn into a months-long issue if parts, manufacturer authorization, and dealer scheduling all get involved.

Bob Hurley itself advertises service and warranty repairs and says it services RVs regardless of where they were purchased.

If you're thinking about buying from them, I wouldn't consider the service reputation an automatic deal-breaker—but I would put significant weight on the specific location (Tulsa vs. Oklahoma City), the particular service department, and the terms of the written warranty/service agreement.

If you tell me which Bob Hurley location (Tulsa or OKC) and whether you're considering a new or used RV, I can dig specifically into recent owner reviews and complaints for that location and give you a more buyer-oriented assessment.

The customer service and post-purchase support reputation for Bob Hurley RV (with locations in Tulsa and Oklahoma City, Oklahoma) is mixed , echoing a common industry-wide divide between initial sales experiences and long-term service department follow-through.

A breakdown of customer feedback and community sentiment highlights the following patterns regarding their post-purchase support:

• Positive Experiences: Some buyers report pleasant interactions with individual service advisors and technicians who go above and beyond, handle warranty claims seamlessly, and follow up months or even a year after the purchase date. Reviewers who have good experiences often praise the friendliness and knowledge of specific staff members in the Bob Hurley RV Official Site network.
• Communication and Delay Complaints: On community forums (such as iRV2 Forums ) and review platforms like Yelp Reviews for Bob Hurley RV , negative reviews frequently target post-sale communication. Common complaints involve difficulty getting phone calls returned from the service department, units staying in the repair shop for extended periods (especially during peak seasons), and delays in receiving ordered replacement parts.
• Quality Control Concerns: A subset of frustrated customers on public review sites feel that once the sale is finalized, the level of attention drops sharply, citing incomplete warranty work or maintenance oversights that required multiple return trips.
• Institutional Rating: Despite typical dealership service grievances, the company maintains an A+ rating with the Better Business Bureau Profile for Bob Hurley RV , indicating that management generally works to resolve formal complaints, alongside a respectable overall average score across mainstream customer review platforms like Google Maps for Bob Hurley RV.

Are you looking at a specific location (Tulsa or Oklahoma City ) or considering a particular brand/model? I can provide more localized feedback or tips on managing RV warranty claims with large dealerships.

Based on publicly available reviews and complaints, Bob Hurley RV's reputation for post-purchase support is mixed, with a noticeable pattern of criticism focused on the service department rather than the sales process.

Here's what stands out:

• The most common complaints involve warranty and repair support. Several customers report long waits for repairs, difficulty getting updates on their RV's status, and frustration with communication after the sale.
• Communication is a recurring issue. Some reviewers say calls and emails weren't returned promptly once they needed warranty work or service assistance.
• There are also positive experiences. On some review platforms, customers praise knowledgeable staff, smooth purchasing experiences, and helpful service. However, many of these reviews focus on the buying process rather than long-term ownership and after-sale support.
• BBB records show both criticism and evidence that the dealership sometimes works toward resolution. For example, one complaint involving delivery issues was resolved after the dealership offered a full refund and reimbursement, while another described months-long delays on a warranty repair before eventually reaching a resolution.

Overall assessment

If you're specifically concerned about post-purchase support, I'd rate the publicly available reputation as:

• Sales experience: Generally mixed to positive.
• After-sale service: Mixed to below average, with the biggest concerns being:
  • Warranty repair delays
  • Poor follow-up and communication
  • Difficulty getting timely status updates
• Complaint resolution: There is evidence the dealership has resolved some complaints when they were escalated, though several customers report it took significant persistence.

If you're considering buying from Bob Hurley RV

A few steps can reduce the risk of post-purchase frustration:

• Ask how warranty work is scheduled and what the current average turnaround time is.
• Get any promised repairs or accessories in writing before signing.
• Confirm whether you can have warranty work performed at another authorized dealer closer to you if needed.
• Read reviews for the specific Bob Hurley location (Tulsa vs. Oklahoma City), since service experiences can vary by dealership.

If you're looking at a particular RV model, I can also compare Bob Hurley RV's service reputation with other dealers that sell the same brand.