Bob Hurley RV Center’s post-purchase support is mixed: some customers praise individual technicians for responsive help, but multiple reports cite poor communication, repair delays, dishonesty, and management issues. If you consider them, confirm warranty handling, ask which technician will manage your repairs, and get service commitments in writing; otherwise compare nearby dealers.
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1Bob Hurley RV CenterBest only if you can secure a named, trusted technician (some customers praise staff like Shawn Padgett) and get written commitments; evidence also shows frequent complaints about communication, delays, and management.
The reputation of Bob Hurley RV (with locations in Tulsa and Oklahoma City, Oklahoma) for post-purchase support and their service/repair department presents a generally positive picture, though it shares some of the typical friction common in the broader RV dealership industry.
Based on customer feedback across platforms like Yelp, DealerRater , and general consumer testimonials, here is how their post-purchase customer service breaks down:
Praise for Individual Staff Members: Customers frequently call out specific service advisors, technicians, or staff members by name on Yelp , praising them for being personable, highly knowledgeable, and relentless in tracking down hard-to-diagnose RV issues.
Responsiveness Post-Sale: Unlike dealerships where communication drops off completely after the finance paperwork is signed, several buyers on DealerRater note that when minor post-purchase issues or warranty snags arose, the team stepped up and "made it right" without excessive pushback.
Thorough Walkthroughs: A strong point in their favor during the delivery/hand-off phase is their patience during the initial orientation and walkthroughs. Customers note that staff take time to explain systems thoroughly (sometimes more than once), which helps mitigate post-purchase panic regarding how to operate complex RV appliances and slide-outs.
Industry-Standard Bottlenecks: Like almost any high-volume RV service center, post-purchase support can occasionally suffer from scheduling backlogs or wait times for parts delivery from manufacturers. While individual customer service interactions are rated well, the broader logistical delays inherent to RV warranty repair parts can still cause frustration.
I looked specifically at post-purchase support, rather than just sales experience. The picture for Bob Hurley RV is mixed: there are many positive service experiences, but the negative feedback tends to concentrate on communication, warranty handling, and repair turnaround.
If you mean Bob Hurley RV in Oklahoma (Tulsa and Oklahoma City), the reputation for post-purchase support appears mixed, with a notable split between generally positive overall reviews and some serious complaints specifically about warranty/service follow-through.
Overall customer sentiment is fairly positive. The Tulsa location has about 4.3/5 from roughly 1,040 reviews in Google-derived listings, while another review aggregation shows 4.2/5 across 1,365 reviews. Many reviews praise individual service staff for solving problems quickly.
Bob Hurley RV generally holds a positive reputation for customer service, though post-purchase support reveals a classic "mixed bag" split typical of large RV dealerships. Across their locations in Tulsa and Oklahoma City , they maintain strong overall aggregate ratings (averaging between 4.3 to 4.6 stars across platforms like Google and Birdeye).
However, looking specifically at the post-purchase experience reveals distinct viewpoints:
Bob Hurley RV - 2002 West Skelly Drive, Tulsa, OK 74107, United States
Bob Hurley RV’s reputation for post-purchase support appears mixed, with a substantial amount of positive feedback but some recurring complaints about warranty/service follow-through and communication.
Positive signals: The Tulsa operation has hundreds of favorable reviews on some platforms. Birdeye currently shows 4.5/5 from 530 reviews for , with reviews praising service staff, delivery walkthroughs, and help resolving issues after purchase.
Bob Hurley RV generally holds a positive reputation for customer service, though post-purchase support reveals a classic "mixed bag" split typical of large RV dealerships. Across their locations in Tulsa and Oklahoma City , they maintain strong overall aggregate ratings (averaging between 4.3 to 4.6 stars across platforms like Google and Birdeye).
However, looking specifically at the post-purchase experience reveals distinct viewpoints:
Bob Hurley RV has a mixed, highly polarized reputation regarding post-purchase support and customer service. Like many large-scale RV operations, there is a distinct gap between the promotional guarantees of the dealership and the real-world experiences reported by a segment of its customers.
The public record suggests Bob Hurley RV’s post-purchase support is mixed rather than uniformly strong or poor, with a noticeable distinction between the Tulsa and Oklahoma City operations.
Positive evidence: The Tulsa location has a large volume of customer reviews overall—Birdeye currently shows 4.2/5 from 1,365 reviews, including praise for service staff, delivery walkthroughs, and resolving small issues found at delivery.
Negative evidence: There are documented complaints about warranty/service delays, communication, and follow-through. One 2024 BBB complaint described a refrigerator warranty issue that remained unresolved for roughly three months. Bob Hurley acknowledged that it initially pursued the wrong warranty route, then corrected the mistake and obtained authorization for the repair; the customer subsequently marked the resolution satisfactory.
Bob Hurley RV’s reputation for post-purchase customer service is mixed: there are many positive service experiences, but the negative feedback tends to cluster around the areas that matter most after an RV purchase—warranty work, repair timelines, communication, and follow-through.
The post-purchase customer service and support reputation for Bob Hurley RV (with locations in Tulsa and Oklahoma City, Oklahoma) is generally a mixed bag , which is fairly typical for large RV dealerships.
An overview of customer feedback highlights several key themes regarding their post-purchase and service department experiences:
Sources AI cites
81% of citations to these sources link to brands' own websites.
Overall customer reviews are fairly strong. The Tulsa location has about 4.2/5 from 1,365 reviews on Birdeye, with numerous reviews praising service staff for solving problems quickly and helping customers—even people who bought their RV elsewhere.
There are documented post-sale complaints. BBB currently lists 2 complaints in the past three years, one involving service/repair and one involving product/delivery issues. Both were ultimately marked resolved.
The service complaint is particularly relevant: a customer said an RV refrigerator had been unusable for months while the dealership and warranty providers worked through the issue. Bob Hurley acknowledged that its initial warranty approach was incorrect, subsequently filed the extended-warranty claim, and arranged the repair. The customer ultimately accepted the resolution, while still noting communication problems.
Another BBB customer reported significant problems after purchasing a used RV, including delivery/setup issues, damage, title paperwork and difficulty getting responses. Bob Hurley acknowledged that it had "fell short" of its expected customer experience and offered reimbursement or a complete unwind of the transaction; the customer accepted the resolution.
BBB gives the company an A+ rating and accreditation, but BBB itself cautions that its rating and accreditation shouldn't be treated as a guarantee of customer experience.
The Tulsa operation has a large review base (4.5/5 from 532 reviews on Birdeye), including customers specifically praising the service department after purchase.
My read of the reputation
The pattern I'd take from the available evidence is:
Good evidence of capable technicians and helpful individual service employees, but less consistent evidence on communication and administrative follow-through when a repair becomes complicated.
That's an important distinction with an RV dealer. A straightforward warranty repair may go very well, while a complicated manufacturer/extended-warranty claim can apparently become frustrating if responsibility or authorization is unclear.
One positive sign is that in the documented BBB cases, Bob Hurley did ultimately engage and resolve the disputes rather than leaving them unresolved.
If you're considering buying an RV from Bob Hurley, I'd pay particular attention to the specific location (Tulsa vs. Oklahoma City), the service department's current reviews, and warranty/repair turnaround, rather than relying on the dealership's overall sales rating.
If you tell me which Bob Hurley location you're considering and whether it's a new or used RV, I can dig into the recent Google/review history specifically for post-sale service, warranty claims, and how they handle problems after delivery.
There are positive examples of post-sale assistance. One customer described a service employee getting their RV repaired in time for a camping trip, and another reported that the service team went above and beyond after a purchase.
Warranty and follow-up complaints are the main concern. A 2025 Trustpilot reviewer alleged that, after receiving an RV with multiple damaged items, they made repeated follow-ups over six weeks without getting the promised warranty assistance. That's one customer's account, not an independently established finding.
BBB's record is comparatively favorable but small. BBB currently shows an A+ rating, with 2 complaints over the past three years and none closed in the preceding 12 months. One of the two involved a service/repair issue and the other a product issue; both were listed as resolved. BBB also cautions that its complaint information isn't necessarily representative of all customers.
Bob Hurley explicitly operates a service department and warranty-repair operation at both Tulsa and Oklahoma City, including maintenance, electrical, plumbing, appliances, roofs/sealants and other RV repairs.
Bottom line
I'd characterize the reputation as good for many routine service interactions, but less consistently reassuring when a customer has a significant warranty problem or needs sustained follow-up. The available evidence doesn't support saying that post-purchase service is uniformly poor—or uniformly excellent.
If you're considering buying an RV from them, the most useful next step would be to look specifically at recent reviews mentioning warranty claims, delivery defects, and service-department turnaround, rather than relying on the overall dealership rating. I can dig into those reviews and summarize the recurring complaints and praises from the last 1–2 years.
Certified Technicians: Many buyers praise specific individual technicians and service advisors for being thorough, knowledgeable, and tireless when diagnosing complex mechanical, plumbing, or AC issues.
Communication & Claims handling: In independent industry tests and customer reviews, their front-desk communication scores high. They are noted for calling customers back promptly and smoothly handling third-party and manufacturer warranty claims processes.
Universal Servicing: Unlike some dealerships that refuse to service vehicles bought elsewhere, Bob Hurley RV actively services all major RV brands.
The Negative: Communication Gaps & Pre-Existing Defects
Post-Sale Friction: As with many major dealerships, a segment of "full-time RVers" and long-term owners report a steep drop-off in attention once the sales paperwork is finalized.
Delayed Service & Hidden Fees: Some customers on crowd-sourced review platforms like Yelp have complained about unexpected diagnostic fees or long wait times to get major structural or system repairs fully resolved.
Location Discrepancies: A few reviewers have noted inconsistencies in communication and service quality when trying to coordinate between the Tulsa and Oklahoma City branches.
Overall, if you buy from them, you will likely encounter a highly responsive phone staff and a well-equipped 50-bay service facility, but you should still expect to thoroughly inspect any unit before driving it off the lot to avoid post-purchase repair backlogs.
Are you considering purchasing a new or used RV from them, or are you currently trying to schedule a repair for a unit you already own?
Negative signals: Other review data are considerably less favorable. A current business listing for the Tulsa location shows 2.3/5 from 51 reviews, with complaints involving after-sale communication and warranty-type issues.
BBB complaint history: BBB currently lists two complaints in the past three years, both resolved. One involved a refrigerator warranty repair where the customer reported waiting roughly three months for a resolution. Bob Hurley said there had been a warranty-processing mistake, subsequently filed the claim, and the customer accepted the resolution.
Another 2024 BBB complaint alleged problems with delivery preparation, damage, registration paperwork, and difficulty getting calls returned. Bob Hurley ultimately offered either reimbursement for service expenses and correction of the paperwork or a full refund, including pickup of the RV; the customer accepted the resolution.
There is also a recent Trustpilot complaint alleging repeated attempts to obtain warranty assistance after receiving a new RV with damaged items, although Trustpilot reviews are self-selected and should not be treated as representative of all customers.
The important takeaway: The evidence doesn't suggest that Bob Hurley uniformly provides poor post-sale support. Rather, the pattern seems to be good experiences when a specific employee takes ownership of an issue, contrasted with potentially frustrating experiences when warranty authorization, service scheduling, or communication gets complicated. The BBB's very small complaint count also makes it inappropriate to infer a precise failure rate.
If you're considering buying from them, I'd pay particular attention to which location—Tulsa or Oklahoma City—and how their service department handles warranty work before signing. Bob Hurley lists dedicated service departments at both locations.
If you tell me whether you're considering a new or used RV and which Bob Hurley location, I can dig into the recent service/warranty reviews specifically and summarize the recurring complaints and compliments.
Certified Technicians: Many buyers praise specific individual technicians and service advisors for being thorough, knowledgeable, and tireless when diagnosing complex mechanical, plumbing, or AC issues.
Communication & Claims handling: In independent industry tests and customer reviews, their front-desk communication scores high. They are noted for calling customers back promptly and smoothly handling third-party and manufacturer warranty claims processes.
Universal Servicing: Unlike some dealerships that refuse to service vehicles bought elsewhere, Bob Hurley RV actively services all major RV brands.
The Negative: Communication Gaps & Pre-Existing Defects
Post-Sale Friction: As with many major dealerships, a segment of "full-time RVers" and long-term owners report a steep drop-off in attention once the sales paperwork is finalized.
Delayed Service & Hidden Fees: Some customers on crowd-sourced review platforms like Yelp have complained about unexpected diagnostic fees or long wait times to get major structural or system repairs fully resolved.
Location Discrepancies: A few reviewers have noted inconsistencies in communication and service quality when trying to coordinate between the Tulsa and Oklahoma City branches.
Overall, if you buy from them, you will likely encounter a highly responsive phone staff and a well-equipped 50-bay service facility, but you should still expect to thoroughly inspect any unit before driving it off the lot to avoid post-purchase repair backlogs.
Are you considering purchasing a new or used RV from them, or are you currently trying to schedule a repair for a unit you already own?
Brand-Agnostic Service: A significant draw for the dealership is its policy to service all RV brands , regardless of whether the vehicle was purchased from their lot. Some owners report positive outcomes, noting that common post-purchase issues were resolved and repairs were completed successfully.
Robust Infrastructure: Operating as one of the larger RV service networks in Oklahoma (with facilities in both Tulsa and Oklahoma City ), they possess the physical footprint, certified technicians, and scale to process high volumes of warranty work.
The Negatives: Common Post-Purchase Complaints
Extensive Service Delays: The most frequent criticism involves long turnaround times for repairs. Customers have noted units sitting on the lot for weeks or months for relatively minor service needs.
Follow-Up and Communication Failures: Several negative reviews highlight a pattern of poor post-sale communication . Buyers report having to repeatedly follow up with service advisors to get updates on warranty claims or parts availability, sometimes feeling "strung along" once the sale is finalized.
Warranty Defect Friction: A subset of buyers experienced significant headaches when trying to get the dealership to address factory defects or structural issues right after delivery, noting friction between the service desk, management, and the vehicle manufacturers.
Summary Verdict
If you buy from Bob Hurley RV, the initial sales and financing process is generally well-received , but you should set realistic expectations for the service department. You will likely secure access to comprehensive warranty handling, but you may need to proactively manage communication and prepare for potential delays during peak camping seasons.
Are you currently experiencing an issue with an RV purchased from them, or are you evaluating them for a potential purchase ? If you have specific warranty questions, let me know!
Another BBB complaint involved a used RV delivered with several problems and alleged difficulty getting calls returned. Bob Hurley ultimately offered either reimbursement for repair costs or a full refund and pickup of the RV; the customer accepted the resolution.
Independent review volume is limited for some platforms: Trustpilot has only one review, and it's strongly negative, alleging repeated unsuccessful attempts to obtain warranty help. That's too small a sample to establish a general reputation by itself.
BBB currently lists two complaints over the past three years and none closed in the preceding 12 months for its Oklahoma City/Tulsa corporate profile. Both documented complaints were ultimately marked resolved.
What I'd take from this
The main potential weakness isn't necessarily whether Bob Hurley will eventually address a problem; it's how quickly and consistently the service/warranty process is communicated and managed. There are enough documented cases of delays or customers having to push for answers that I'd want the post-sale arrangements nailed down before purchasing.
Bob Hurley officially operates service departments in both Tulsa and Oklahoma City, so the specific location matters.
If you're considering a particular Bob Hurley RV purchase, I can dig specifically into recent 2025–2026 reviews of the Tulsa or OKC service department, focusing only on warranty claims, repair turnaround, and post-purchase support rather than general sales reviews.
The dealership has a generally strong public presence, including a BBB A+ rating/accreditation and a large number of online reviews at some locations.
Many customers report good experiences with the service department, including staff helping resolve urgent repair issues or getting RVs back on the road quickly.
BBB complaint records show that some disputes were resolved after management became involved. In one case involving a warranty-related repair delay, the customer accepted the company’s response after the issue was escalated and the warranty process moved forward.
Common complaints
Slow or unclear communication: Some owners report difficulty getting updates from service advisors, repeated follow-ups, or feeling that they had to push for responses.
Warranty/service follow-through: Complaints include delays getting repairs approved or completed and frustration over responsibility for defects discovered after delivery.
Used RV condition concerns: At least some complaints involve buyers feeling that issues with used RVs were not adequately addressed after purchase.
Overall assessment
I’d characterize Bob Hurley RV’s post-sale support as average to above average when things go smoothly, but inconsistent when a complicated warranty or repair issue arises. The main concern is not a large volume of complaints; it is that the complaints that do appear involve the exact situations where RV buyers most need strong support.
If you are considering buying from them, practical steps that may reduce risk:
Get the pre-delivery inspection (PDI) checklist in writing.
Ask who your specific service contact will be after purchase.
Confirm how warranty claims are handled and typical repair turnaround times.
If buying used, have an independent RV inspection before signing.
If you are looking at a specific Bob Hurley RV location (Tulsa vs. Oklahoma City) or a specific RV model, the service reputation can vary by department and store.
Positive Experiences (Staff and Accommodations): Many customers leave favorable reviews highlighting individual staff members in their parts, accessories, and service departments. Reviewers often note that when communicating face-to-face, advisors and technicians can be accommodating, helpful, and willing to troubleshoot stubborn mechanical or appliance issues that other regional dealers failed to resolve.[2]
Turnaround Times and Delays: A common pain point—shared across much of the RV dealership industry—is the speed of post-purchase repairs. Some customers report experiencing multi-week delays for relatively minor diagnostics or part replacements, leading to frustration during peak camping seasons.
Communication and Pricing: While some customers praise adjustments or discounts on labor rates, others express dissatisfaction with overall repair costs or difficulty getting prompt updates over the phone once a unit has been dropped off for service.
Overall Ratings: Across major review platforms like Google Reviews for Bob Hurley RV Tulsa and their OKC location, they maintain respectable aggregate scores (generally hovering in the 4.3 to 4.6 out of 5-star range), indicating that the majority of buyers have satisfactory experiences, though persistent outliers point out post-sale bottlenecks.
If you are looking into a specific location (like Tulsa vs. Oklahoma City ) or dealing with a particular type of warranty/repair issue, let me know so I can give you more tailored insights.
