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Data as of Oct 14, 2026Based on 72 AI responses
Reviewed by Dimitry Apollonsky
AI summary
Microsoft holds a narrow lead over Microsoft 365 Apps in discussions of managed service providers. Recommendations consistently center on Microsoft across both help desk outsourcing and security comparisons.
Rank and Mentioned in · since Jul 8
| # | Brand | Recommended for | Mentioned in |
|---|---|---|---|
| 1 | core software environments evaluated during service provider selection | core software environments evaluated during service provider selection | 11% |
| 2 | productivity suites managed by outsourced help desk teams | productivity suites managed by outsourced help desk teams | 8% |
| 3 | enterprise service management platforms supported by external providers | enterprise service management platforms supported by external providers | 8% |
| 4 | Cybersecurity and Infrastructure Security Agency (CISA)Owned by Federal Government of the United States6% security guidelines used to evaluate national and local providers | security guidelines used to evaluate national and local providers | 6% |
| 5 | ticketing systems evaluated when outsourcing internal help desk support | ticketing systems evaluated when outsourcing internal help desk support | 6% |
| 6 | framework benchmarks cited when assessing security provider expertise | framework benchmarks cited when assessing security provider expertise | 4% |
| 7 | service desk and collaboration tooling for outsourced technical teams | service desk and collaboration tooling for outsourced technical teams | 4% |
| 8 | specialized software used by external providers managing client infrastructure | specialized software used by external providers managing client infrastructure | 4% |
| 9 | communication tools integrated into outsourced help desk workflows | communication tools integrated into outsourced help desk workflows | 4% |
| 10 | chat platforms referenced for communication with external support providers | chat platforms referenced for communication with external support providers | 4% |
| 11 | 3% | ||
| 12 | 3% | ||
| 13 | 3% | ||
| 14 | 1% | ||
| 15 | 1% |
Week of Sep 21–27
Widest split: Microsoft, 16% on ChatGPT Search and 6% on Google AI Mode.
| Brand | ChatGPT Search | Google AI Mode | Comparison |
|---|---|---|---|
| Microsoft | 16% | 6% | |
| Microsoft 365 Apps | 11% | 6% | |
| ServiceNow | Outside ChatGPT Search's top 25 | 18% | |
| Cybersecurity and Infrastructure Security Agency (CISA) | 11% | Outside Google AI Mode's top 25 | |
| Zendesk | Outside ChatGPT Search's top 25 | 12% | |
| National Institute of Standards and Technology (NIST) | 8% | Outside Google AI Mode's top 25 | |
| Atlassian | Outside ChatGPT Search's top 25 | 9% | |
| Connectwise | Outside ChatGPT Search's top 25 | 9% | |
| Microsoft Teams | 3% | 6% | |
| Slack | 3% | 6% |
18% of citations point at the ranked brands’ own sites. reddit.com, ncsc.gov.uk are the most-cited sites outside the ranked brands’ own domains.
I'm an IT Director and need to find a managed service provider (MSP) to outsource our help desk. How do I choose a good one?
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