What does AI recommend for grounded customer support chatbots?

Amazon and its AWS cloud services dominate AI assistant recommendations for grounded customer support chatbots. However, conversations around preventing hallucinations have increasingly highlighted NVIDIA's NeMo Guardrails as a critical safety framework alongside foundational cloud platforms.

Which grounded customer support chatbots brands appear most in AI answers?

Across 561 AI responses, Amazon is mentioned most, named in 35% of them, followed by Botpress (27%) and LangChain (24%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 561 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best grounded customer support chatbots, according to AI

Data as of Aug 25, 2026 · Based on 561 AI responses · See how Parse measures this

Grounded Customer Support Chatbots

403 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best Grounded Customer Support Chatbots, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	Amazon		35%
2	BotpressFrequently recommended for combining a visual builder with open-source developer flexibility.	Frequently recommended for combining a visual builder with open-source developer flexibility.	27%
3	LangChainA core open-source framework for building custom, flexible support agents with APIs.	A core open-source framework for building custom, flexible support agents with APIs.	24%
4	NVIDIA		24%
5	OpenAI		21%
6	RasaThe long-standing open-source standard for teams needing full control over their ChatBot.	The long-standing open-source standard for teams needing full control over their ChatBot.	21%
7	Guardrails AIA specialized framework for programmatically checking and validating model outputs.	A specialized framework for programmatically checking and validating model outputs.	20%
8	Ada (Ada CX)Named as a complete enterprise platform for deploying grounded and automated conversations.	Named as a complete enterprise platform for deploying grounded and automated conversations.	13%
9	Anthropic		12%
10	Alphabet		12%
11	ZendeskCited for its Answer Bot's ability to escalate gracefully to human agents.	Cited for its Answer Bot's ability to escalate gracefully to human agents.	12%
12	Microsoft		10%
13	Aporia		9%
14	SalesforceMentioned for its Agentforce platform with guardrails for managing enterprise conversations.	Mentioned for its Agentforce platform with guardrails for managing enterprise conversations.	9%
15	IntercomIts Fin AI agent is consistently highlighted for grounding answers in knowledge bases.	Its Fin AI agent is consistently highlighted for grounding answers in knowledge bases.	9%
16	Chatbase		9%
17	Dify		8%
18	Pinecone		8%
19	Galileo Learn		8%
20	OpenGuardrails		8%
21	Cleanlab		7%
22	Tidio		6%
23	Weaviate		6%
24	Fiddler AI		6%
25	Parloa		5%
26	Fin by Intercom		5%
27	n8n		5%
28	Patronus AI		5%
29	Cognigy		5%
30	Flowise		5%
31	LlamaIndex		5%
32	Voiceflow		4%
33	CustomGPT		4%
34	Contextual AI		4%
35	Llama Firewall		4%
36	Wonderchat		4%
37	Arize AI		4%
38	Moveworks		3%
39	Freshworks		3%
40	IBM		3%
41	Deepset		3%
42	Milvus		3%
43	Cresta		3%
44	Quidget		3%
45	Zapier		3%
46	Maxim AI		3%
47	Portkey AI		2%
48	Eesel		2%
49	Coralogix		2%
50	MindX Service AI		2%
51	Azure Bot Service		2%
52	Idiomatic		2%
53	Meta Llama		2%
54	OlaMind		2%
55	Lakera		2%
56	Kommunicate		2%
57	CrewAI		2%
58	ZendeskCited for its Answer Bot's ability to escalate gracefully to human agents.	Cited for its Answer Bot's ability to escalate gracefully to human agents.	2%
59	SupportLogic		2%
60	CMSWire		2%
61	Forethought		2%
62	Kapture CX		2%
63	Digitalocean		2%
64	Landbot		2%
65	Yellow.ai		2%
66	Cohere		2%
67	HubSpot		2%
68	Worknet.ai		2%
69	Gorgias		2%
70	BotsCrew		2%
71	Quiq		2%
72	Hugging Face		2%
73	Preamble		2%
74	arXiv		2%
75	Glean		1%
76	Dynamo AI		1%
77	Promptfoo		1%
78	Qdrant		1%
79	ManyChat		1%
80	Relevance AI		1%
81	IrisAgent		1%
82	Fini		1%
83	Agentive AIQ		1%
84	Guardrail		1%
85	ChatBot		1%
86	Mistral		1%
87	Langfuse		1%
88	Alinia		1%
89	Oversai		1%
90	Cloudflare		1%
91	Decagon AI		1%
92	TrueFoundry		1%
93	Emergent		1%
94	Vectara		1%
95	Ollama		1%
96	Elephas		<1%
97	Wikipedia		<1%
98	Weights & Biases		<1%
99	Giskard		<1%
100	Langflow		<1%