Data as of Sep 18, 2026 · Based on 3,315,446 AI responses across 10,525 prompts · See how Parse measures this
8 of 9 measured questions
RemotePC HelpDesk is an on-demand remote support solution by IDrive that enables IT help desks, MSPs, and enterprises to remotely access and control customers' computers and mobile devices for fast issue resolution. It supports ad-hoc and scheduled sessions, screen sharing, multi-monitor support, secure connections (TLS 1.2 and AES 256-bit encryption), and optional two-factor authentication, and runs across Windows, macOS, and mobile devices. It integrates with major ticketing systems such as Freshdesk, Freshservice, Jira, and Zendesk, and is priced from around $99.50 per year with a 7-day free trial.
The market map · 5 of 81 labelled
Remote Desktop and Support Software →Where RemotePC HelpDesk ranks in AI
Excerpts where RemotePC HelpDesk appeared in the AI's answer

RemotePC HelpDesk — supports launching a remote session directly from Zendesk tickets

RemotePC HelpDesk — has integrations for Zendesk and Freshdesk that let technicians create remote sessions from within tickets.