What AI says about Medallia
Data as of Oct 26, 2026Based on 24,062 AI responses
Reviewed by Dimitry Apollonsky
AI summary
Medallia is an enterprise experience management platform that captures and analyzes customer and employee feedback across digital, contact center, and in-app channels. It is regularly recommended for organizations looking to aggregate voice-of-the-customer data into a single hub, deploy mobile-integrated surveys, and run text analytics that detect nuanced sentiment, sarcasm, and buyer intent.
MedalliaThis page8%
Products
Mentioned in
8%
of AI answers about Medallia and its rivals · since Jul 5
The market map
Customer Feedback Survey SoftwareMentioned in
- 1QualtricsMentioned in 50%Avg. position 5.8
- 1SurvicateMentioned in 47%Avg. position 5.6
- 3DelightedMentioned in 44%Avg. position 4.9
- 3AskNicelyMentioned in 40%Avg. position 4.7
- 5SurveyMonkeyMentioned in 31%Avg. position 6.1
- 6GainsightMentioned in 23%Avg. position 4.8
- 6TypeformMentioned in 22%Avg. position 7.0
- 6ZendeskMentioned in 22%Avg. position 6.5
- 6HubSpotMentioned in 22%Avg. position 7.7
- 6MedalliaMentioned in 21%Avg. position 8.0
- 6NicereplyMentioned in 20%Avg. position 5.0
- 12SurveySparrowMentioned in 17%Avg. position 6.5
- 12ChurnZeroMentioned in 16%Avg. position 5.6
- 12SimplesatMentioned in 15%Avg. position 5.1
Where Medallia ranks in AI
MarketRank · Mentioned in
- Customer Feedback Survey Software#6 · 21%
- Voice of Customer Feedback Platform#3 · 20%
- Voice of Customer Text Analytics Platforms#8 · 12%
- Employee Engagement & Pulse Survey Software#27 · 4%
- Collaborative Diagramming and Journey Mapping Software#35 · 1%
- Social Media Sentiment Analysis Tools#42 · 2%
- Customer Success & Churn Prediction Platforms#59 · <1%
- Brand Intelligence and Reputation Platforms#63 · <1%
- Customer Reviews & UGC Platforms#64 · 1%
- Omnichannel Marketing Automation Platforms#71 · <1%
- Customer Onboarding Software Platforms#99 · <1%
- Contact Center Speech Analytics Software#103 · <1%
Topics where AI mentions Medallia
TopicMentioned in · on this topicRank
- NPS and customer satisfaction surveysCustomer Feedback Survey Software28%Rank #5
- Mentioned in
- I'm a CSM looking for the best integrated solution for running customer satisfaction and NPS surveys.on this question40%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeSep 20, 2026, Google AI Mode Qualtrics or Medallia — Best only if you are in a massive enterprise environment with dedicated operations resources to manage heavy Voice-of-Customer architectures.
Google AI ModeSep 12, 2026, Google AI Mode Qualtrics and Medallia provide powerful enterprise-grade integrations that map feedback across every touchpoint.
- Survey tool integrating with customer success platformsCustomer Feedback Survey Software13%Rank #19
- Budget CSAT survey toolsCustomer Feedback Survey Software2%Rank #31
- Customer feedback sentiment analysisVoice of Customer Text Analytics Platforms67%Rank #3
- In-app and mobile user feedback collectionVoice of Customer Feedback Platform27%Rank #5
- Mentioned in
- Who offers "voice of customer" (VoC) surveys that integrate directly into mobile apps?on this question80%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeOct 20, 2026, Google AI Mode Medallia : Another enterprise leader offering extensive mobile SDK capabilities
Google AI ModeSep 23, 2026, Google AI Mode Medallia Digital In-App: Uses the Medallia Digital Mobile SDK to capture in-the-moment feedback.
- Aspect-based sentiment analysisVoice of Customer Text Analytics Platforms21%Rank #6
- Behavioral NPS surveysVoice of Customer Feedback Platform12%Rank #9
- AI ticket classifier for product, feature, and sentimentVoice of Customer Text Analytics Platforms4%Rank #14
- User journey mapping
- Automated guest messaging
- Sentiment and topic analysis APIs
- Customer interview analysis automation software
- Market intelligence tools for enterprises
- Customer churn prediction
- Mentioned in
- My goal is to collect feedback from multiple channels into one place. What's the best Voice of the Customer (VoC) platform?on this question87%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeOct 26, 2026, Google AI Mode Medallia, XM Discover by Qualtrics , and CustomerGauge leading enterprise options
Google AI ModeSep 17, 2026, Google AI Mode Medallia — A massive enterprise operational platform designed to ingest both structured and unstructured feedback
- which is my top VOC analytics tool?on this question73%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeSep 29, 2026, Google AI Mode Medallia excels at pulling in large volumes of structured and unstructured feedback
ChatGPT SearchSep 21, 2026, ChatGPT Search Medallia / InMoment — more comprehensive enterprise CX platforms, especially where operational workflows and multi-channel experience management matter.
- We use a customer feedback tool. Who offers a text analytics integration to analyze sentiment?on this question68%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeSep 18, 2026, Google AI Mode Medallia (incorporating MonkeyLearn) : A dominant enterprise-level customer experience platform
Google AI ModeSep 14, 2026, Google AI Mode Medallia : Offers robust out-of-the-box text analytics and conversation intelligence designed to stitch together omni-channel signals and surface actionable sentiment data at scale.
- What's a good way to automate the collection and analysis of Net Promoter Score (NPS) feedback?on this question22%
Excerpts where Medallia appeared in the AI's answer
ChatGPT SearchSep 14, 2026, ChatGPT Search Platforms such as qualtrics.com and medallia.com support automated feedback collection and integrations with operational systems.
Google AI ModeSep 6, 2026, Google AI Mode Use dedicated platforms like Qualtrics or Medallia to capture immediate in-product feedback.
How AI describes Medallia
Common descriptions
enterprise-grade · excellent · strong · comprehensive · robust · enterprise-level
Tone of AI’s statements about Medallia
- Positive46%
- Neutral50%
- Mixed2%
- Negative2%
Question: What platform offers "sentiment analysis" in real-time to alert supervisors when a call is going badly?
Google AI ModeOct 26, 2026
Medallia: Combines speech analytics and behavioral signal intelligence to trigger actionable real-time alerts when negative sentiment thresholds are crossed.
Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)
Question: which is my top VOC analytics tool?
ChatGPT SearchSep 21, 2026
Medallia / InMoment — more comprehensive enterprise CX platforms, especially where operational workflows and multi-channel experience management matter.
ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)Google AI ModeAsk Google AI Mode yourself (opens in a new tab)
Question: My goal is to collect feedback from multiple channels into one place. What's the best Voice of the Customer (VoC) platform?
Google AI ModeOct 26, 2026
Medallia, XM Discover by Qualtrics , and CustomerGauge leading enterprise options
Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)
How prominently AI mentions Medallia
Position in answers
- Named first11%
- 2nd or 3rd51%
- Later38%
Each engine’s share of its own answers across Medallia’s markets · since Jul 5
- ChatGPT Search9%
- Google AI Mode7%
Insights for Medallia
Since Jul 5
Gap between platforms: The platform gap for Medallia in Customer Feedback Survey Software widened to 10 points, Google AI Mode ahead
Google AI ModeGoogle AI Mode28%ChatGPT SearchChatGPT Search18%
Compare Medallia
Sources AI cites
medallia.com 18%Other sites 82%
- Owned18%
- Experience Management Software Platform – Medallia – Experience Management Software · 7% (opens in a new tab)
- Net Promoter Score Guide (NPS) | Medallia · 2% (opens in a new tab)
- Seamlessly Connect Customer Insights | Medallia – Medallia · 2% (opens in a new tab)
- Listen To Your Customer Beyond Traditional Surveys – Medallia · 1% (opens in a new tab)
- Real Time Text Analytics Software – Medallia – Medallia · 1% (opens in a new tab)
- The #1 Experience Management Platform – Medallia – Medallia · 1% (opens in a new tab)
- Capture feedback from every experience with Medallia – Medallia · 1% (opens in a new tab)
- Customer Journey Analytics & Optimization – Medallia – Medallia · 1% (opens in a new tab)
- Beginner’s Guide to Text Analytics – Medallia · <1% (opens in a new tab)
- 7 Text Analytics Benefits for Feedback Programs - Medallia · <1% (opens in a new tab)
- 9%
- Medallia Digital In-App | Medallia Documentation · 1% (opens in a new tab)
- Digital Feedback In-app SDK administration | Medallia Documentation · 1% (opens in a new tab)
- Custom survey views | Medallia Documentation · 1% (opens in a new tab)
- Sentiment analysis | Medallia Documentation · 1% (opens in a new tab)
- Mobile apps | Medallia Documentation · 1% (opens in a new tab)
- App Rating engagements | Medallia Documentation · 1% (opens in a new tab)
- Digital Feedback In-app SDK administration · 1% (opens in a new tab)
- Text Analytics | Medallia Documentation · 1% (opens in a new tab)
- How is First Contact Resolution (FCR) calculated? | Medallia Documentation · <1% (opens in a new tab)
- Net Sentiment Score (NSS) | Medallia Documentation · <1% (opens in a new tab)
- 5%
- Gartner Magic Quadrant for Voice of the Customer Platforms · 2% (opens in a new tab)
- Best Voice of the Customer Platforms Reviews 2026 | Gartner Peer Insights · 1% (opens in a new tab)
- Best Voice of the Customer Platforms Reviews 2026 | Gartner Peer Insights · 1% (opens in a new tab)
- Gartner Magic Quadrant for Voice of the Customer Platforms · <1% (opens in a new tab)
- Critical Capabilities for Voice of the Customer Platforms · <1% (opens in a new tab)
- Best Voice of the Customer Platforms Reviews 2026 | Gartner Peer Insights · <1% (opens in a new tab)
- 5%
- The 6 Best NPS and CSAT Analytics Platforms · 1% (opens in a new tab)
- The 6 Best CSAT Tools That Link Satisfaction to Product Issues in 2026 · 1% (opens in a new tab)
- The 7 Best Customer Feedback Analytics Platforms in the US · 1% (opens in a new tab)
- Customer Voice Analytics Platforms That Integrate with CRM Systems · <1% (opens in a new tab)
- G2 Crowd Favorites — The 6 Best Voice of Customer Platforms · <1% (opens in a new tab)
- The 5 Best Customer Intelligence Firms for Analyzing Customer Feedback · <1% (opens in a new tab)
- The 6 Best Sentiment Analysis APIs · <1% (opens in a new tab)
- The 6 Best Tools for Consolidating NPS, CSAT, and CES Data · <1% (opens in a new tab)
- 2%
- 20 Best Voice of Customer Platforms for Businesses: 2026 Edition · 1% (opens in a new tab)
- 11 Best Voice of Customer (VoC) Tools for 2026 · 1% (opens in a new tab)
- 10 Top AI Tools for Customer Service and Engagement: 2026 Edition · <1% (opens in a new tab)
- Customer Sentiment Analysis: Actionable Guide for Businesses | 2026 · <1% (opens in a new tab)
- Best Customer Support Automation Tools: 2026 Edition · <1% (opens in a new tab)
- 2%
- Which VoC tool is worth it for a CX/CS team in 2026? - Reddit · 1% (opens in a new tab)
- Best Medallia alternatives in 2026? : r/customerexperience · <1% (opens in a new tab)
- Which Employee Experience platform would you recommend and why? · <1% (opens in a new tab)
- [ Removed by moderator ] · <1% (opens in a new tab)
- What Are the Best Customer Satisfaction Software Tools in 2025? · <1% (opens in a new tab)
The page AI cites most for Medallia
