Data as of Sep 18, 2026 · Based on 3,315,446 AI responses across 10,525 prompts · See how Parse measures this
10 of 10 measured questions
Delighteddelighted.comDelighted is a customer feedback software (Voice of the Customer) that collects, analyzes, and acts on feedback across the entire customer journey with AI built into its workflows. It unifies solicited surveys with unsolicited mentions from multiple channels and provides intelligent workflows and ticketing that automatically creates and routes cases in ServiceNow, Zendesk, or Salesforce, with role-based dashboards for executives, managers, and frontline users. It is no longer available as a standalone product and is now offered by Qualtrics, which provides similar fast feedback collection and AI-powered capabilities to drive loyalty and reduce service costs.
The market map · 5 of 100 labelled
Customer Feedback Survey Software →50%positive
simplelightweightautomatedfastquickexcellenteasypopular
Strengths
Weaknesses
Excerpts where Delighted appeared in the AI's answer
Delighted is exceptionally clean and lets you spin up NPS, CSAT, and CES (Customer Effort Score) surveys in minutes with minimal friction.
Delighted: Excellent for ultra-fast, frictionless, and clean one-question surveys delivered via email, web, or SMS.
Excerpts where Delighted appeared in the AI's answer
Delighted — popular for transactional NPS; usually connected through native integrations, APIs, or middleware.
Delighted (by Medallia): Known for ultra-fast, multi-channel micro-surveys
Excerpts where Delighted appeared in the AI's answer
Delighted — sends survey results, including NPS scores and comments, back into Planhat
Delighted (by Qualtrics): A streamlined feedback platform specializing in NPS, CSAT, and CES.
Excerpts where Delighted appeared in the AI's answer
Delighted is the best overall Net Promoter Score (NPS) platform for robust workflow automation
Delighted — Best for Speed and Lightweight Simplicity . Owned by Qualtrics, Delighted lets you launch clean surveys quickly.
Excerpts where Delighted appeared in the AI's answer
Delighted is unusually attractive for a small team: it has a free tier with 25 responses/month, then starts at $19/month for 50 responses and $39/month for 100.
Delighted - Highly focused on simplicity, making it an excellent choice for small businesses looking for quick setup.
Excerpts where Delighted appeared in the AI's answer
Delighted is excellent if you want a clean survey experience without building a massive CX operation around it.
Delighted (Best for Ease of Use): Owned by Qualtrics, it provides a straightforward, user-friendly interface
Excerpts where Delighted appeared in the AI's answer
Delighted — Great for fast, lightweight, and modern CSAT, NPS, and CES surveys across multiple channels.
Delighted — Historically a popular simple CSAT/NPS tool, but note that Qualtrics says Delighted is no longer available and has moved its offering into Qualtrics, so I wouldn't start a new implementation with it.
Excerpts where Delighted appeared in the AI's answer
Delighted : If you are looking to trigger via API, email, or web rather than purely in-app, Delighted integrates smoothly with customer data platforms
Delighted — ideal if your primary need is NPS rather than product onboarding.
Excerpts where Delighted appeared in the AI's answer
delighted.com — Particularly worth considering for NPS/CSAT-style feedback.
