We use a knowledge base. Who offers a feedback widget to ask "was this helpful?" on articles?

Yes. If you mean a knowledge-base/article feedback widget that asks something like “Was this article helpful?” → Yes / No, several vendors offer it natively.

If you want just the widget, rather than changing your knowledge-base platform

There are also standalone options. Helpful is a WordPress plugin specifically for adding a “Was this helpful?” form to articles/knowledge-base pages, with statistics and exportable reports.daext.com

My shortlist:

• Best dedicated KB: Document360
• Best if you already use a helpdesk: Zendesk
• Best simple feedback/analytics layer: Helpable
• Best standalone WordPress option: Helpful

If you tell me which knowledge-base software you currently use (Notion, Confluence, GitBook, Zendesk, custom, etc.), I can narrow this to the 3 widgets that actually integrate with it, including pricing.

Several knowledge-base platforms offer a built-in “Was this article helpful?” Yes/No widget:

• Document360 — has an explicit “Was this article helpful?” Yes/No widget at the bottom of articles, with an optional written-feedback dialog.Document360
• Zendesk Guide — Help Center articles include Yes / No helpfulness voting and display the helpfulness count.Zendesk+1
• Salesforce Lightning Knowledge — supports a “Was this article helpful?” feedback component, including thumbs-up/down and optional written feedback.appexchange.salesforce.com
• Help.center — its knowledge-base/widget experience includes thumbs-up/down feedback for answers.help.center
• TDX Knowledge (TeamDynamix) — provides Yes/No article feedback, with a follow-up comment field.it.umn.edu

If you're choosing a knowledge-base product specifically because you want this widget, I can also give you a comparison of 10–15 KB platforms that support it, including whether they collect comments, provide analytics, and whether the widget is customizable.

Almost all dedicated knowledge base and customer support platforms include a built-in "was this helpful?" (thumbs up/down or emoji rating) feedback widget at the bottom of their articles.

Here are the top providers that offer this feature:

• Zendesk Guide: Features a native voting system at the bottom of every Help Center article allowing users to click whether they found it helpful or not, with advanced apps available to collect typed text feedback.[zendesk.com](https://www.zendesk.com/marketplace/apps/support/1208668/article-feedback/)
• Intercom Articles: Automatically includes reaction buttons (e.g., smiling or frowning faces) at the base of help articles, tracking negative and positive engagement rates.[zendesk.com](https://www.intercom.com/help/en/articles/56653-articles-report)
• Document360: Built-in article feedback mechanism that lets readers rate articles and leave comments so technical writers know what needs improvement.
• ServiceNow Knowledge Management: Offers native article feedback options allowing users to rate values, flag inappropriate content, or mark articles as helpful/unhelpful.[zendesk.com](https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/r_KnowledgeFeedback.html)
• HelpCenter.io: Includes analytics and feedback tracking on articles to show which content is working and where knowledge gaps exist.[zendesk.com](https://helpcenter.io/)
• GitBook / ReadMe / Documenting tools: Most developer-focused documentation platforms also include simple thumbs-up/down feedback components out of the box.

If you are looking to implement this on a specific platform or trying to choose a knowledge base software , let me know your current tech stack or requirements!

Almost all major dedicated knowledge base and customer support software platforms offer a "was this helpful?" (thumbs up/down or yes/no) feedback widget built directly into their article templates.

Popular platforms offering this feature include:

• Document360 : Features a native like/dislike reaction widget at the bottom of articles, allowing readers to leave qualitative comments explaining what is missing or what didn't work. This data feeds into a centralized feedback manager.docs.document360.com [docs.document360.com](https://docs.document360.com/docs/feedback-manager-overview)[[2](https://docs.document360.com/docs/liking-or-disliking-an-article)](https://docs.document360.com/docs/liking-or-disliking-an-article)[[3](https://docs.document360.com/docs/feedback)](https://docs.document360.com/docs/feedback)
• Zendesk Guide : Natively includes standard article voting ("Was this helpful?" with thumbs up/down and total counts) built into the standard Help Center article templates.community.zendesk.com [docs.document360.com](https://community.zendesk.com/fid-0/tid-6642)
• Help Scout Docs : Automatically appends a simple "Was this page helpful?" (Yes/No) reaction prompt at the bottom of every published doc.
• Intercom Articles : Includes standard emoji or thumbs-up/down reaction modules at the base of help articles to gauge user satisfaction and article effectiveness.
• Freshdesk : Provides built-in article feedback and rating options so customers can vote on whether a knowledge base solution resolved their issue.
• Helpjuice : Offers customizable inline feedback analytics at the bottom of articles to track and measure search/content performance.

If you'd like, tell me:

• Are you looking for a standalone knowledge base or one tied to a helpdesk/ticketing system?
• Do you need users to be able to leave written comments alongside their vote?

I can help you narrow down which platform fits your workflow best.

Yes. Several knowledge-base platforms offer a built-in “Was this article helpful?” Yes/No (thumbs up/down) widget:

• Document360 — has a native Enable feedback option that puts “Was this article helpful?” at the bottom of articles; readers can also leave written feedback.Document360
• Zendesk Guide — Help Center articles have the familiar Yes / No helpfulness voting widget, with vote counts.Zendesk+1
• Salesforce Knowledge — supports a “Was this article helpful?” component with thumbs up/down and optional written feedback/reasons.Salesforce AppExchange
• Help.center — its widget lets users browse KB articles and provides helpful/not-helpful feedback on answers.Help Center
• Helpable — specifically focuses on knowledge-base analytics, including an article-feedback report based on a “was this helpful?” widget.Helpable
• feedback.tools — provides a configurable “Was this article helpful?” survey template, including follow-up questions about why the article was or wasn't useful.Feedback Tools

If you're choosing a KB specifically for this feature, I'd shortlist Document360, Zendesk Guide, and Salesforce Knowledge for native functionality. If you already have a knowledge base and just want to add the widget, a dedicated feedback tool such as feedback.tools may be more appropriate.

If you tell me which knowledge-base platform you use, I can check whether it has this built in and what the best widget/integration options are.

Virtually all major dedicated knowledge base and customer support platforms natively build a "Was this helpful?" (thumbs up/down, smiling/frowning emojis, or Yes/No) feedback widget at the bottom of their articles.

The top platforms offering this built-in feature include:

• Document360 – Automatically captures reader feedback signals via a built-in "Was this helpful?" block at the bottom of articles, feeding ratings back into your analytics dashboard to help flag unclear or outdated documentation.beam.ai [beam.ai](https://beam.ai/integrations/document360)
• Help Scout (Docs) – Includes a clean, end-of-article feedback feature that lets readers instantly click a smiling or frowning emoji to rate the helpfulness of the page.
• Zendesk Guide – Features native article voting blocks at the base of every Help Center page, allowing users to vote thumbs-up or thumbs-down, which tracks satisfaction scores and content efficacy.
• Intercom (Articles) – Automatically appends a simple reaction/feedback prompt at the bottom of help articles to gauge if the content resolved the user's question.
• Zoho Desk – Provides built-in user feedback tracking directly on public knowledge base articles to measure self-service performance.
• JetBrains YouTrack – Features dedicated Article Feedback widgets allowing users to submit Yes/No votes and optional follow-up comments if an article falls short.jetbrains.com [beam.ai](https://www.jetbrains.com/help/youtrack/cloud/article-feedback-widgets.html)

Are you looking for a standalone widget to embed into a custom-built/static site, or are you shopping for an all-in-one knowledge base platform that includes this out of the box?

Many knowledge base platforms include a built-in “Was this helpful?” (Yes/No, thumbs up/down) article feedback widget, and there are also standalone widgets you can embed if your KB does not support it. Options include:

If you already have a knowledge base, the best answer depends on the platform:

• Zendesk / ServiceNow / Salesforce / HubSpot-style support KB: use the native article feedback feature.
• GitBook, Docusaurus, custom docs, static sites: use an embeddable widget or add a small custom component.
• Confluence or similar internal wiki: check marketplace/native add-ons if you need richer reporting.

If you tell me which knowledge base you use (for example Zendesk, Confluence, GitBook, Notion, SharePoint, Intercom, Freshdesk, custom), I can narrow it down to the exact widget options.

Yes. Several knowledge-base platforms offer a built-in “Was this helpful?” article feedback widget:

• Zendesk Guide — built-in helpful/unhelpful voting on Help Center articles.
• ServiceNow Knowledge — configurable article feedback, including Yes/No ratings and comments.ServiceNow
• HubSpot Knowledge Base — includes a “Was this article helpful?” feedback module.HubSpot Community
• Document360 — provides a Yes/No article feedback widget, with options for additional feedback.
• Vanilla/Knowledge Base — its Article Reactions widget defaults to “Was this article helpful?” and supports customizable Yes/No buttons and vote counts.The Success Community
• Help.center — its knowledge-base/widget experience collects helpful/unhelpful feedback and provides analytics.Help Center+1
• GetSupportX — explicitly puts a “Was this helpful?” prompt on every article.GetSupportX
• Asks — its public Help Center adds a “was this helpful” prompt to articles.Asks Docs

If you're choosing a knowledge-base product specifically because of this feature, I'd narrow the comparison to Zendesk, Document360, ServiceNow, and HubSpot, then compare whether you need just Yes/No voting or follow-up comments, analytics, and feedback tied to individual articles.

Almost all major knowledge base and customer support software providers offer a built-in "Was this helpful?" feedback widget on their articles to capture reader satisfaction and content performance.happysupport.ai [happysupport.ai](https://www.happysupport.ai/en/blog/how-to-write-knowledge-base-articles)

Popular Knowledge Base Platforms with "Was this helpful?" Widgets

If you'd like, I can:

• Compare these platforms based on pricing and analytics features
• Explain how to set up custom tracking for article feedback