We use a customer success platform. Who offers a net promoter score (NPS) tool that feeds data back to it?

Yes. If you mean “an NPS survey platform that can write the responses/scores back into our existing customer-success platform,” there are several options.

• AskNicely — particularly strong for this use case. It has native integrations with ChurnZero and ClientSuccess that can store NPS feedback against customer records. It also supports Salesforce, HubSpot, Intercom, and others.
• Gainsight PX — if your customer-success platform is Gainsight, its Product Experience product can deploy NPS surveys and feed the data into Gainsight CS.
• SurveyMonkey — has a direct Gainsight CS integration that imports survey responses, including NPS, into Gainsight and makes them available in Gainsight 360.
• Survicate — an NPS-focused survey product with no-code integrations and the ability to send responses into other systems. Its strongest documented native integrations include HubSpot, Intercom, Salesforce, and others.
• nps.today — explicitly supports two-way integrations with customer-engagement systems, with feedback history visible in the systems you already use.

The key question is which customer-success platform you use. If you tell me whether it's Gainsight, ChurnZero, Totango, Planhat, ClientSuccess, Vitally, Catalyst, or something else, I can narrow this down to the tools that have a native integration that writes the NPS score and verbatim feedback back to the customer/account record, rather than just exporting a report.

A wide variety of dedicated Net Promoter Score (NPS) and customer feedback platforms offer robust integrations designed to feed score data, comments, and customer metadata directly back into major customer success platforms (like Gainsight, Totango , or ClientSuccess).

The top-tier third-party NPS tools known for strong, data-syncing customer success integrations include:

• Survicate - Offers targeted in-product, email, and link NPS surveys with direct integrations to customer success and CRM tools, passing scores and qualitative feedback straight to account profiles.
• Refiner - Built specifically for SaaS and digital product companies, it features specialized micro-surveys (including NPS) that sync user-level and account-level sentiment directly into customer data stacks.
• Qualtrics - An enterprise-grade experience management platform that maps deep feedback analytics and predictive sentiment data back into core business and customer tracking systems.
• SurveyMonkey - Provides dedicated connectors (such as the Gainsight SurveyMonkey Connector Go to product viewer dialog for this item. ) to automatically sync periodic NPS metrics and response data into your customer 360 views.
• Zonka Feedback - Offers multi-channel NPS collection (email, SMS, in-app) with automated workflows that push low scores (detractors) or high scores (promoters) into downstream operational and success tools.

Note: Depending on your exact stack, many modern customer success platforms also feature native survey capabilities (e.g., Gainsight's built-in Journey Orchestrator or Totango Campaigns) which eliminate the need for a separate third-party NPS tool entirely.

If you let me know which specific customer success platform you are currently using, I can tell you whether it has a native survey feature or which third-party tool offers the most seamless integration for it.

If you already use a customer success platform (CSP), you have two main options for adding NPS:

1. Use the NPS capability built into your CSP (best if you want scores to automatically influence health scores, CTAs/playbooks, account views, etc.).
2. Use a dedicated NPS/VoC survey tool and sync responses back into the CSP.

Common vendors that support this:

Dedicated NPS platforms that commonly feed data into CSPs include:

• SurveyMonkey — integrates with some CSPs (for example, Gainsight supports importing/integrating SurveyMonkey NPS responses).
• Delighted — popular for transactional NPS; usually connected through native integrations, APIs, or middleware.
• Qualtrics — enterprise VoC/NPS platform; often connected to CSPs through integrations or data pipelines.
• Medallia — enterprise experience management platform that can feed customer sentiment signals into CS workflows.

A few questions would narrow the best fit:

1. Which customer success platform do you use (Gainsight, Totango, ChurnZero, Salesforce, HubSpot, etc.)?
2. Do you need relationship NPS (quarterly “how likely are you to recommend?”) or transactional NPS (after onboarding/support events)?
3. Do you want the NPS score only, or also comments + closed-loop workflows (alerts, tasks, CSM follow-up)?

Which Net Promoter Score (NPS) tool you choose to feed data back to your Customer Success Platform (CSP) depends largely on whether you prefer a native feature built into your CSP or a specialized third-party feedback tool that integrates via API or middleware (like Zapier, Make, or Tray.ai).

1. Customer Success Platforms with Built-In Native NPS Tools

Many modern CSPs have native survey engines built directly into the platform, meaning NPS data feeds instantly into your customer health scores and account timelines without needing a third-party integration.

• Gainsight (Gainsight PX & NXT): Offers robust, native in-app and email-based NPS surveys. It automatically correlates scores with product usage, updates health scores, and triggers Call-to-Actions (CTAs) for your Customer Success Managers (CSMs) if a detractor responds.
• Totango: Features built-in NPS and customer feedback campaign capabilities. It allows you to trigger surveys based on lifecycle stages and automatically feeds the sentiment data back into account health configurations.
• Planhat: Includes built-in NPS/CSAT survey mechanisms that map scores directly back to individual company profiles, enabling automated playbooks based on promoter/detractor status.

2. Specialized NPS & Feedback Tools with CSP Integrations

If you use a dedicated CSP like Catalyst, ClientSuccess , or Vitally , or if you prefer a standalone feedback platform over your CSP's native module, you will want an NPS tool that syncs data back to your stack.

• Refiner: Highly specialized for SaaS and product-led growth companies. It supports in-app and mobile surveys and hooks directly into customer data ecosystems to feed qualitative sentiment back into customer analytics.
• Delighted (by Medallia): Known for ultra-fast, multi-channel micro-surveys (Email, SMS, In-App). While some direct integrations require middleware or webhooks depending on your exact CSP, it is widely used to push real-time NPS/CSAT scores into platforms like Gainsight or Salesforce.
• Zonka Feedback: A versatile feedback and AI-driven intelligence platform that captures NPS via multiple channels (WhatsApp, Email, SMS, In-App) and integrates via API to map feedback themes to specific customer records.
• Survicate / Nicereply: Great for lightweight, trigger-based micro-surveys that sync responses and metadata back to your broader customer management tools.

To help narrow down the best fit, which Customer Success Platform are you currently using, and do you prefer collecting NPS in-app, via email, or both?

Yes — several NPS platforms can send the resulting scores/comments back into a customer success platform, rather than leaving NPS data stranded in the survey tool.

The best option depends on which customer success platform you use:

• Planhat: Delighted and SatisMeter have native integrations. Planhat pulls the NPS score and comments back into customer records, and can use NPS in health scores and workflows.
• ChurnZero: AskNicely has a direct integration that can trigger NPS surveys from ChurnZero segments/criteria and store the feedback against the customer record in ChurnZero.
• ClientSuccess: AskNicely can sync customer feedback to ClientSuccess customer records.
• Salesforce: AskNicely has a two-way integration, including triggering surveys and storing feedback against Salesforce contacts.
• HubSpot / Intercom: Survicate has native integrations that can send NPS responses back into those systems and trigger workflows based on responses.

If you tell me which customer success platform you use (e.g. Gainsight, ChurnZero, Planhat, Totango, ClientSuccess, Vitally, etc.), I can narrow this down to the 3–5 NPS vendors that integrate with it, including whether the integration is one-way or two-way, what data gets written back, and approximate pricing.

Many dedicated Net Promoter Score (NPS) and customer feedback platforms offer robust, bi-directional integrations specifically engineered to feed survey data back into customer success platforms (CSPs) like Gainsight, ChurnZero, Totango, or HubSpot Service Hub.

The best tool depends on which customer success platform you use and whether you want a dedicated feedback tool or a native module.

1. Dedicated NPS & Experience Tools with CSP Integrations

• Wootric (by InMoment): Highly regarded for product-led and digital feedback, Wootric features extensive integrations that sync NPS, CSAT, and CES data directly into customer success and CRM platforms like Gainsight , allowing you to trigger playbooks based on user scores.
• AskNicely: Built specifically around the Net Promoter Score framework, AskNicely integrates cleanly into customer management and service stacks, feeding real-time customer feedback, score trends, and detractor alerts back into your primary workspace.
• Retently: Excellent for automated, lifecycle-based NPS campaigns. It syncs customer sentiment and scores back to your core data ecosystem so customer success managers (CSMs) can spot at-risk accounts before renewal.
• Delighted (by Qualtrics): Known for frictionless, ultra-fast one-question surveys via email, web, or in-app. It connects easily via webhooks and integrations to route score updates back where your customer data lives.
• Survicate: Offers targeted, multi-channel micro-surveys (including in-product and email-based NPS) with native integrations that pass response metrics straight into your customer success or CRM tools.

2. Built-In / Native CSP Feedback Modules

If your customer success platform has its own survey or product experience layer, turning on the native module often eliminates the need for a third-party sync:

• Gainsight (PX / Surveys): If you use Gainsight CS, you can leverage Gainsight PX to deploy in-app NPS surveys or Gainsight Surveys to bulk-import and analyze response data directly into the C/R360 view. This automatically triggers Calls to Action (CTAs) for your CSMs when a detractor replies.
• HubSpot Service Hub: If HubSpot functions as part of your success/support tracking, its native feedback tool lets you create NPS surveys that automatically log scores directly onto the individual customer timeline and trigger automated follow-up workflows.

To help narrow down the ideal tool, let me know:

• Which customer success platform are you currently using?
• Do you prefer to send surveys in-app, via email, or both?

If you mean a standalone NPS (Net Promoter Score) survey tool whose responses flow into your customer success platform (CSP), the best option depends on which CSP you use. Common combinations include:

A few dedicated NPS/VoC vendors often evaluated for CSP integrations:

• Delighted — lightweight NPS collection, strong automation, and integrations.
• Qualtrics — enterprise-grade VoC/NPS with broad CRM and CS integrations.
• SurveyMonkey — widely used survey platform with CSP connectors (for example, Gainsight).
• Medallia — enterprise feedback management and customer experience analytics.

When choosing, check whether you need:

• Just the NPS score pushed into the CSP (easy)
• Comments/text feedback analyzed and attached to accounts (more valuable for CS teams)
• Automated follow-up workflows (e.g., detractor → create CTA/task for CSM)
• Relationship-level tracking (multiple contacts at one account)

If you tell me which customer success platform you use (Gainsight, Totango, ChurnZero, Planhat, Salesforce, etc.), I can narrow this to the best-supported integrations.

Many dedicated Net Promoter Score (NPS) and customer feedback platforms offer direct integrations or webhooks to feed response data right back into Customer Success Platforms (CSPs) like Gainsight, Totango, Planhat, or ClientSuccess.

The top NPS and feedback tools that seamlessly sync data back to customer success platforms include:

• SatisMeter : Excellent for in-app and email NPS surveys tailored to SaaS companies . It features deep native integrations with platforms like Planhat Integration on Planhat to automatically map responses to user/company records, update health scores, and track silent detractors.
• Delighted (by Qualtrics) : Known for ultra-fast, multi-channel NPS distribution (email, web, SMS). It integrates smoothly with major CRMs and customer success stacks via APIs or webhooks to push sentiment data directly into customer profiles.
• Refiner : Built specifically for product-led and SaaS customer success teams. It allows you to trigger targeted in-app surveys based on feature usage or lifecycle stages and sync those score results and qualitative feedback straight into tools like HubSpot, Segment, or data warehouses.
• CustomerGauge : An enterprise-grade B2B feedback platform focused heavily on account-level NPS and revenue retention. It features established playbooks to push real-time NPS responses and metadata directly into platforms like Gainsight Support via APIs to trigger CTAs and update health scores.
• QuestionPro CX : Provides robust closed-loop feedback tracking and enterprise integrations that map scorecards and survey feedback back into operational customer relationship and success databases.

(Note: Major Customer Success Platforms like Gainsight and Totango also include native survey or campaign features, meaning you might not even need a third-party tool if you leverage their built-in functionality).

If you let me know which specific Customer Success Platform you are currently using, I can tell you whether it has a native NPS module or recommend the cleanest third-party integration for it.

Many dedicated Net Promoter Score (NPS) and customer feedback platforms integrate directly to feed response data back into Customer Success Platforms (CSPs) like Gainsight, Totango, ChurnZero, Vitally, or Catalyst.

The right choice depends on whether you want a native survey feature inside your CSP , a dedicated standalone NPS tool with deep integrations , or a product-led growth (PLG) survey tool.

1. Dedicated NPS & Feedback Tools (With CSP Integrations)

If you prefer a standalone tool dedicated strictly to experience tracking that syncs data straight to your customer success stack:

• Delighted (by Qualtrics): Offers extremely fast email, web, and in-app NPS collection. It features robust integrations that map survey scores and feedback directly back into major customer success and CRM tools to update account sentiment and trigger playbooks.
• SatisMeter: Built specifically for SaaS and product-led companies to trigger in-app or email NPS surveys. It pushes scores, feedback, and user attributes straight into customer success platforms to help flag churn risks or surface promoters.
• AskNicely: Great for frontline and service teams. It connects customer feedback loops and syncs score metrics into your broader customer management and success environment.
• Qualtrics / GetFeedback: Enterprise-grade experience management platforms that allow heavy segmentation and deep data connectors into enterprise customer success systems.
• Refiner: Tailored for B2B SaaS, Refiner lets you trigger micro-surveys in-app and syncs contextual user traits and Net Promoter Scores straight to customer success and data warehouses.

2. All-in-One Customer Success Platforms (Native NPS)

Many modern CSPs have completely eliminated the need for a separate third-party NPS tool by building native survey engines directly into their suites:

• Gainsight (Gainsight CS / PX): If you use Gainsight, you can run NPS natively via Gainsight PX (for in-app) or Gainsight Surveys (for email), routing sentiment data straight into your customer health scores without an external integration.
• Vitally: Features powerful built-in NPS and CSAT survey capabilities that trigger based on user behavior or lifecycle timelines, feeding the results right into the customer profile.
• ChurnZero & Totango: Both feature native tracking or streamlined connectors to manage NPS campaigns and feed scores directly into overall customer health calculations.

To help narrow down the best fit, tell me:

• Which specific Customer Success Platform (e.g., Gainsight, ChurnZero, Vitally, Totango) are you currently using?
• Do you prefer an in-app survey mechanism, email-based surveys , or a mix of both?

Yes. The best option depends on which customer success platform you use, but several NPS vendors have direct integrations that push scores/comments back into the CS system.

• Delighted — integrates with Planhat. Planhat can send customer segments to Delighted, and Delighted results (score, email, comments) are automatically pulled back into Planhat and attached to users/accounts.
• AskNicely — has a native integration with ChurnZero, with data synced back to customer records.
• Wootric — also integrates with ChurnZero, and supports integrations with Gainsight, Salesforce, HubSpot, Zendesk, etc.
• SurveyMonkey — has a direct Gainsight integration that imports survey responses, including NPS, into Gainsight 360.
• ChurnZero itself has built-in NPS surveys, so you don't necessarily need a separate NPS vendor; responses feed directly into its dashboards and can affect health scores, alerts, and campaigns.
• Gainsight likewise has native NPS/survey functionality, including NPS in customer records, health-score updates, and analytics.

If you tell me the name of your customer success platform (e.g. Gainsight, ChurnZero, Planhat, Totango, Catalyst, Vitally, etc.), I can give you the 3–5 best NPS tools that integrate with it, including whether the integration is one-way or two-way and how the data flows.