We use a customer success platform. Who offers a survey tool that feeds NPS scores back into this platform?

Many dedicated survey and feedback tools plug directly into Customer Success Platforms (CSPs) like Gainsight, ChurnZero, Totango, or Vitally to pipe Net Promoter Score (NPS) data straight into the customer’s profile.

Top survey providers that feed NPS scores back into a CSP include:

• Delighted (by Qualtrics): Known for hyper-fast, single-question NPS, CSAT, and CES distributions via email, web, and SMS. It features native and API-driven syncs to push scores directly into major enterprise platforms.getperspective.ai+1
• AskNicely : Built specifically around the NPS framework for service and SaaS businesses, featuring real-time feedback loops and robust integrations to update customer health scores in platforms like Gainsight and ClientSuccess.
• Survicate : A versatile survey tool offering targeted in-product, email, and link NPS surveys with direct integrations to customer success and CRM software to map feedback directly to account profiles.
• SurveyMonkey : Enterprise tiers support scheduled or recurring data syncs and native connectors (such as the Gainsight SurveyMonkey Connector ) to aggregate score metrics inside your 360-degree customer views.gainsight.com+1
• Qualtrics XM : A heavy-hitting enterprise experience management suite that connects with complex CS operations (via API or custom workflow connectors like Gainsight-Qualtrics Integrations ) to route feedback and trigger playbooks.qualtrics.com
• Native CS Surveys (Alternative Approach): Many modern CSPs—such as Gainsight, ChurnZero , and Vitally —actually have built-in survey and in-app NPS engines, entirely removing the need for a third-party tool.clientsuccess.com+1

To narrow this down, let me know:

• Which specific Customer Success Platform are you currently using?
• Do you prefer in-app surveys, email/SMS delivery , or both?

Yes. The exact options depend on which customer success platform you use.

For example, if you mean Planhat, it currently has native integrations with:

• Delighted — sends survey results, including NPS scores and comments, back into Planhat and rolls them up to company-level NPS.Planhat Help Center+1
• SatisMeter — sends NPS/feedback responses into Planhat via webhook, with scores mapped to individual users and rolled up to company records.Planhat Help Center+1

Planhat also has its own built-in NPS survey capability, so you may not need a separate survey vendor.Planhat Help Center+1

If you tell me the name of your customer success platform (e.g. Gainsight, ChurnZero, Totango, Planhat, Catalyst), I can identify the survey tools that feed NPS back into it and compare them.

Yes. If by “customer success platform” you mean a CS platform such as ChurnZero, ClientSuccess, or Natero, one particularly relevant option is AskNicely.

• AskNicely — purpose-built for NPS/CSAT/CX surveys and has direct integrations with ChurnZero, ClientSuccess, and Natero. For ChurnZero, for example, it can trigger NPS surveys from segments/criteria and store the feedback against the customer record.AskNicely
• Typeform — supports NPS questions and can send NPS data to other applications through its integrations, making it more of a flexible survey/form tool than a dedicated NPS platform.Typeform Help Center
• SurveyMonkey — has NPS-specific functionality and integrations that connect NPS responses to your existing tech stack.SurveyMonkey
• nps.today — specifically focuses on connecting NPS/CSAT/CES feedback back into CRM, service, and customer-engagement systems, with two-way integrations.nps.today

If you tell me which customer success platform you use (e.g. Gainsight, ChurnZero, ClientSuccess, Totango, Planhat, Vitally, etc.), I can identify the survey tools that natively write the NPS score back into the customer/account record and compare them on price, integration depth, and survey capabilities.

Virtually all major dedicated Net Promoter Score (NPS) and customer feedback survey tools offer direct integrations—either native or via webhooks/APIs—to feed NPS scores back into Customer Success Platforms (CSPs) like Gainsight, Totango, Vitally, or Planhat.

Several prominent survey providers offer dedicated NPS tools that sync directly with customer success and CRM ecosystems:

• Delighted (by Qualtrics): A streamlined feedback platform specializing in NPS, CSAT, and CES. It provides robust API and webhook capabilities to push real-time survey scores, comments, and metadata directly into customer records and platforms.front.com+2
• SatisMeter: Designed specifically for product-led SaaS companies, SatisMeter collects in-app and email feedback and pushes NPS scores directly to connected customer data platforms, CRMs, and analytics stacks.satismeter.com+1
• AskNicely: Built for service and customer success teams, AskNicely triggers automated NPS surveys (via email, SMS, or in-app) and syncs the real-time feedback scores back into your core customer management and success environment.
• Qualtrics XM: An enterprise-grade experience platform that handles deep Voice of the Customer (VoC) programs. It features comprehensive integration ecosystems (and its own customer success alignment frameworks) to pass NPS metrics straight into customer health scoring.vitally.io+1
• SurveyMonkey (GetFeedback): Offers standard and automated NPS survey distributions with broad integration paths (including native options and API/CSV data-import bridges for platforms like Gainsight).support.gainsight.com+1

Note: Many modern Customer Success Platforms (such as Vitally or HubSpot Service Hub ) also have native NPS survey capabilities built right into their systems, eliminating the need for a separate third-party survey tool entirely [5].vitally.io+1

To help narrow down the best fit, could you share:

• Which Customer Success platform your team is currently using?
• Whether you prefer an in-app widget, email survey , or multi-channel approach?

Several survey platforms can collect NPS responses and push the scores back into a customer success platform (CSP). The best fit depends on which CSP you use, but these are common options:

Survey tool	Customer success platforms / systems it commonly feeds	Notes
SurveyMonkey	Gainsight, Salesforce, HubSpot and others	Strong enterprise survey capability. The Gainsight integration can import SurveyMonkey responses, including NPS responses, and make them available for customer insights and analysis.Gainsight Software+1
Qualtrics	Gainsight, Salesforce, CRMs/data platforms via integrations/APIs	Common in larger CX programs where NPS is part of a broader customer experience measurement program.
Delighted	Gainsight, Salesforce, HubSpot, Slack, Zapier-based workflows	Lightweight NPS-focused tool; popular when teams want simple transactional NPS collection.
AskNicely	Salesforce, HubSpot and customer success workflows	Built specifically around NPS, closed-loop follow-up, and customer feedback operations.
Native CSP survey modules	Depends on CSP	Many customer success platforms now include their own NPS surveys. For example, Gainsight has built-in Surveys with NPS scoring, C360 visibility, health score updates, and CTA/task triggers.Gainsight Inc.

A few examples by CSP:

• Gainsight CS: You can use its native Surveys feature, or connect external tools such as SurveyMonkey. Survey responses can be analyzed in Gainsight and tied to customer records.Gainsight Software+1
• Salesforce-based customer success programs: SurveyMonkey, Qualtrics, and other enterprise survey tools commonly map NPS scores back into Salesforce objects and dashboards.SurveyMonkey Help+1
• Totango / ChurnZero / / -style CSPs: Many teams use native survey features, integrations, or middleware (Zapier, Workato, APIs) to bring NPS into account health models.

If you tell me which customer success platform you use (for example Gainsight, Totango, ChurnZero, Planhat, Vitally, Salesforce Service Cloud, etc.), I can narrow this down to the exact survey vendors with supported integrations and how the NPS field maps back into the platform.

If you are looking for dedicated survey tools that feed Net Promoter Score (NPS) data directly back into a Customer Success Platform (CSP) —or if you want to use the native survey features built directly into your CSP—several prominent options fit the bill.

The ecosystem is typically split into standalone survey/VoC (Voice of Customer) platforms with direct integrations, and customer success platforms that have native survey capabilities.enterpret.com+1

Dedicated Survey Tools that Feed into Customer Success Platforms

• Delighted : Known for ultra-fast, frictionless, email/web/in-app NPS distributions. It integrates seamlessly with major CS platforms and CRMs to map scores directly to account profiles.
• Survicate : Highly optimized for targeted in-product and web-based NPS/CSAT surveys. It features robust native integrations to push qualitative and quantitative feedback straight into customer success and product stacks.
• Typeform : Ideal if you prefer conversational, beautifully designed surveys that capture more contextual or qualitative feedback alongside the core NPS rating. It connects cleanly via webhooks, Zapier, or native integrations.trytrackr.com+1
• SurveyMonkey : A heavyweight enterprise option that maintains robust connectors (such as with Gainsight's SurveyMonkey Connector ) to sync periodic NPS metrics and response reports into your customer 360 views.gainsight.com+1

Customer Success Platforms with Built-In NPS Tools

Many teams skip a third-party survey tool entirely because their CSP includes native surveying functionality that automatically updates account health scores and triggers playbooks:

• Gainsight : Features robust native survey modules (Email and In-App) that feed sentiment, CES, CSAT, and NPS straight into multi-signal health scores and automated workflows.
• ChurnZero : Offers native in-app and email-based NPS tracking that ties directly into customer profiles, alerts, and real-time segmentation.
• Totango / Vitally / Planhat : These platforms support built-in or easily integrated feedback loops where survey metrics instantly adjust customer health variables without needing messy external middleware.

To help narrow down the best setup, tell me:

• Which Customer Success Platform are you currently using?
• Do you prefer sending surveys in-app, via email, or both?

Several survey/NPS vendors can feed scores back into a customer success platform, but the best fit depends on which customer success platform you use (e.g., Gainsight, Totango, Catalyst, Planhat, Vitally, ChurnZero, Custify, Salesforce Service Cloud, etc.).

Common options:

Survey/NPS tool	Customer success platform connections	Notes
Qualtrics	Gainsight and others via integrations/APIs	Strong enterprise CX/NPS platform; can trigger surveys from customer lifecycle events and pass responses back into CS workflows.Qualtrics
SurveyMonkey	Gainsight integration	Can import survey responses into Gainsight, including NPS, and make responses available in customer views and analytics.Gainsight Software

Also, many customer success platforms have their own native NPS survey capability. For example, Gainsight Surveys can collect NPS, display scores in customer views, update health scores, and trigger follow-up actions.Gainsight Inc.

If you tell me which customer success platform you use, I can narrow this to the vendors with a native connector and explain the data flow (e.g., “NPS score → account health → CTA/playbook → CSM alert”).