I need a simple process for my customers to record a short video review on their phone and send it to me.

Here is a simple, 3-step workflow you can set up today using tools your customers already have on their phones:

1. Ask via Text or Email
   • Send a direct link or prompt right after they use your service or product while the experience is fresh.
   • Include clear, friendly instructions (e.g., "Record a 30-second video on your phone telling us what you loved!").
2. Collect via a Dedicated Upload Link
   • Google Drive / Dropbox File Request: Create a shared folder link using Google Drive or Dropbox where customers can tap and instantly upload files straight from their camera roll without needing an account.
   • Video Ask Tools: Use platforms like VideoAsk to create a polished, interactive prompt that handles recording and uploading in one seamless mobile step.
3. Save and Repurpose
   • Download the files directly to your computer or cloud storage to edit into testimonials for your website or social media.

If you'd like, let me know:

• How you usually communicate with your customers (SMS, email, or social media)
• Whether you want a 100% free method or are open to a dedicated testimonial tool

I can give you the exact setup steps for the best option.

A simple customer-friendly process is:

Recommended workflow: “Click → Record → Submit”

1. Send customers one link

• Text it, email it, or put it in a QR code.
• The link should open directly on their phone.
• Avoid asking them to download an app or create an account. A browser-based recording form is usually the lowest-friction option.VideoTestimonials+1

2. Give them 3 short prompts

Instead of “Tell us your review,” give them something easy to answer:

• “What problem were you trying to solve?”
• “What did you like most about working with us?”
• “What would you tell someone considering us?”

3. Ask for a 30–60 second video

Customer instructions:

“Record a quick video on your phone. Don’t worry about making it perfect — just speak naturally. Aim for about 30–60 seconds.”

4. They record and submit

• Tap Record
• Allow camera/microphone access
• Answer the questions
• Tap Submit
• Video comes straight to you

5. You review before publishing

• Save the best ones
• Ask permission before using the video publicly (website, social media, ads, etc.).VideoTestimonials

Copy/paste message to send customers

Tools you can use

• Simplest: a dedicated video testimonial form where customers record directly from the link.VideoTestimonials
• DIY: a form with a video upload field (for customers who record in their normal camera app first).Jotform
• Basic file sharing: Google Drive or Dropbox upload if you only need a few videos.Upwork

The key is making the customer’s job feel like a 60-second favor, not a project.

Getting short video reviews from customers on their phones can be friction-free if you use the right approach. Here is a simple, 4-step process you can set up today, using tools that require zero technical skills from your customers.

The 4-Step Customer Video Review Process

1. Trigger the Request Automatically
   • Timing is everything. Send a text message (SMS) or email 24 to 48 hours after they receive your product or service.
   • Keep the ask ultra-short: "Hi [Name], loving your new [Product]? If you have 30 seconds, we’d love to see your smiling face and hear your feedback! Tap here to record a quick video right from your phone: [Link]"
2. Provide a Dead-Simple Recording Link
   • Don't make them download an app, log in, or upload a heavy file. Use a dedicated video testimonial collector where they just click the link, hit record on their phone camera, and hit submit.
   • Recommended tools for this:
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         	- **VideoAsk** (by Typeform): Allows a conversational, face-to-face video prompt where they reply with video.

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         	- **Senja** : Great for collecting and embedding video (and text) testimonials seamlessly.

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         	- **Vomo** or **LoopedIn** : Specialized tools built explicitly for quick customer video capture.

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         	- **Google Drive / Dropbox Upload Link** : A totally free (though less branded) alternative where you create a dedicated folder link configured to allow public file uploads.

3. Give Them 3 Quick Prompts
   • Blank screen anxiety is real. Tell them exactly what to say so the video takes 15 seconds. Include these three bullet points on the landing page:
     • What is your name and business/location (if relevant)?
     • What was your biggest problem before using our product/service?
     • How do you feel now that you're using it?
4. Automate a "Thank You" Incentive (Optional)
   • As soon as they submit the video, redirect them to a thank-you page that automatically triggers a reward (like a $10 discount code for their next purchase or an entry into a monthly giveaway). This turns a polite favor into a delightful customer experience.

If you'd like, tell me:

• Do you primarily communicate with your customers via SMS or email?
• Are you looking for a free option or a paid tool with advanced branding?

I can recommend the exact platform and draft the exact text message template for your business.

• Loom - Allows you to send a dedicated video recording link where customers can click, record directly from their smartphone browser (no app required), and automatically submit it to your dashboard.
• VideoAsk by Typeform - Lets you embed an interactive video widget on your site or text a link where customers tap record, review their clip on their phone, and send it straight to your inbox.
• Trustpilot - A robust review management platform that features automated customer invitation emails with built-in paths for media-rich or video feedback collection.
• Google Drive / Dropbox - A low-cost, DIY approach where you create a dedicated "Upload Files" link, text it to clients, and have them upload their recorded phone video directly to your cloud folder.
• WhatsApp Business - A conversational method where you simply ask satisfied clients to record a video natively in WhatsApp and send it directly to your business phone number.

If you'd like to narrow this down, let me know:

• Do you want the process to be fully automated or high-touch/personal?
• Where do you plan to display the final videos (social media, website, ads)?