Both Bob Hurley RV and General RV Center encounter consistent customer complaints, notably regarding long repair wait times, poor service department communication, and post-purchase follow-through. While Bob Hurley RV is sometimes perceived as a more personalized local alternative, it suffers from service issues similar to the national chain General RV Center. Buyers should expect potential obstacles at both dealerships when seeking reliable, timely service.
Bob Hurley RV offers a more localized approach compared to national chains, but shoppers should be aware of persistent complaints regarding service delays, repair quality, and communication, mirroring broader industry issues.
74%
2General RV CenterAs a large national chain, General RV Center is frequently criticized for high-pressure sales tactics and significant service delays. While it offers a large inventory, many buyers report poor post-sale care and communication struggles.34%
When looking at dealership feedback, large multi-state regional giants and smaller regional dealerships tend to share classic industry-wide pain points, though the scale and specific nature of the complaints can differ.
Common Complaints About Bob Hurley RV
As a regional dealer (with locations in Oklahoma like Tulsa and Oklahoma City), Bob Hurley RV experiences localized feedback typical of mid-sized dealerships:
Service Department Delays: Like much of the RV industry, customers occasionally report long wait times for parts to arrive or delays in getting units back from the service and repair bay during peak camping seasons.
Post-Sale Communication: Some buyers note that once the finance paperwork is signed, getting a direct return phone call from service advisors or sales reps regarding minor warranty follow-ups can require persistence.
PDI (Pre-Delivery Inspection) Oversights: A few consumer reviews touch on minor cosmetic or functional glitches missed during the initial walkthrough (e.g., loose trim, minor plumbing leaks, or misaligned cabinet doors), forcing a quick return trip to the lot.
How They Compare to General RV Center
General RV Center is a massive, multi-state operation with a giant footprint across several major U.S. regions. Because of their sheer volume, their complaint profile tends to be broader and higher-stakes:
Yes. I found complaints about Bob Hurley RV, but the public record looks materially different from General RV Center. The biggest caveat is that General RV is much larger, so raw complaint counts are not an apples-to-apples measure.
When looking at consumer feedback in the RV industry, dealership experiences often vary heavily by location, but broad trends emerge when comparing a regional dealer like Bob Hurley RV (with locations in Oklahoma) to a massive nationwide giant like (with numerous locations across multiple states).
When evaluating dealership networks like Bob Hurley RV (with locations in Oklahoma) and mega-dealers like General RV Center (with numerous locations nationwide), customer experiences tend to follow patterns common across the broader RV dealership industry. Both receive solid praise for initial sales interactions, but face heavy scrutiny regarding post-sale service and communication.
Yes. The public complaint record suggests Bob Hurley RV has had some of the same post-sale/service complaints you see across the RV industry, but its documented complaint volume is dramatically smaller than 's. There’s an important caveat: Bob Hurley is much smaller, so raw complaint counts aren't an apples-to-apples measure of complaint .
When looking at dealership reviews and consumer forums (like Yelp , the Better Business Bureau , and ), and mega-dealers like suffer from many of the same systemic pain points that plague the wider RV retail industry. However, they differ significantly in scale, footprint, and specific customer feedback loops.
Yes. Looking at recent BBB complaint data and customer reviews, both Bob Hurley RV and General RV Center have complaints about post-sale service, but the scale and the patterns are quite different.
Yes—but Bob Hurley RV appears to have far fewer documented complaints than General RV Center, at least in the BBB records I found. The comparison needs a little caution because General RV is much larger and has many more locations, so raw complaint counts aren't an apples-to-apples measure.
When researching large RV dealerships like Bob Hurley RV (with locations in Tulsa and Oklahoma City) and mega-dealerships like (with numerous locations nationwide), customer feedback tends to center around a few predictable pain points inherent to the RV industry—primarily post-sale service delays, communication breakdown, and delivery/pre-delivery inspection (PDI) oversights.
Sources AI cites
0% of citations to these sources link to brands' own websites.
Scale of Service Bottlenecks: While Bob Hurley customers might experience delays, General RV’s massive customer volume often leads to severe backlogs in service. It is common in public forums and Better Business Bureau (BBB) logs for General RV customers to complain about weeks- or months-long waits for warranty repairs, with communication breaking down between regional call centers and local service yards.
Finance and Add-On Pressure: Larger corporate dealerships like General RV face heavier scrutiny regarding the finance office. Complaints frequently target aggressive sales pitches for high-margin backend products (extended warranties, specialized coatings, expensive gap/tire protection packages).
Impersonal Corporate Structure: Bob Hurley RV operates on a more localized, name-brand community scale where exceptional individual service techs or managers can heavily sway a positive local reputation. General RV, conversely, often draws ire for feeling overly corporate, where customers feel like a number and struggle to get corporate accountability when a lemon or major delivery defect occurs.
If you are deciding between a purchase or service center with either of these dealers, would you like to share:
Whether you are looking at buying new vs. used
Which specific location or region you plan to visit
I can help you look up localized reviews or preparation tips for that exact lot.
Shows up in complaints, especially around service/delivery
Very frequent
Warranty follow-through
Some disputes over responsibility after delivery
Frequent and substantial complaint category
Delivery/PDI problems
A notable concern in the small BBB sample
Also recurring, particularly incomplete repairs/defects
Sales/finance complaints
Little evidence in BBB's current complaint file
More prominent, including deposits, add-ons and paperwork
Overall complaint volume
2 BBB complaints in 3 years
206 BBB complaints in 3 years
Bob Hurley: BBB currently lists just 2 complaints in the past three years, covering its Tulsa and Oklahoma City locations; both are marked resolved. One involved a used RV delivered with alleged cleanliness, black-tank, damage, and paperwork problems. The other concerned a used Class A whose refrigerator remained inoperable for months while the customer waited for information from service.
There's also a separate BBB customer review alleging that a used RV developed a substantial roof leak a few months after purchase and that Bob Hurley declined to accept responsibility. That's only one published review, so I wouldn't treat it as proof of a systemic problem.
At the same time, Bob Hurley's broader review footprint isn't uniformly negative: its Tulsa location is showing about 4.2/5 across roughly 1,365 reviews on Birdeye, with many positive comments about individual service employees and getting repairs completed.
General RV: The BBB picture is much larger and much more service-heavy: 206 complaints in the last three years, of which 151 are categorized as Service or Repair Issues. Recent complaints include RVs sitting for months, repeated warranty repairs that don't resolve the problem, difficulty getting managers to return calls, and disputes over promised work.
That pattern is also visible in independent review data. For example, General RV's Wixom location has about 3.9/5 from 2,430 reviews, with numerous reviews describing long service waits and post-sale problems. Other General RV locations vary considerably—some are above 4 stars—so the individual dealership matters a lot.
The interesting distinction
I wouldn't summarize this as simply "Bob Hurley good, General RV bad." The evidence doesn't support that.
Rather:
Bob Hurley's documented complaints are relatively sparse, and the complaints I found are concentrated around used-RV condition, delivery preparation, and what happens when a problem emerges after purchase.
General RV has a much larger documented complaint footprint, with service/repair and warranty communication dominating the BBB complaints.
General RV's size is a major confounding factor: it has numerous dealerships, whereas Bob Hurley has two. So 206 vs. 2 does not mean General RV customers are 100× more likely to complain.
Individual locations can differ dramatically. General RV's Fort Myers location, for example, has a 4.4 rating on Birdeye, while its Dover location is 3.8 and Wixom 3.9.
One thing I'd pay particular attention to with Bob Hurley: if you're buying a used RV, get the dealer's representations about condition, roof/water intrusion, appliances, delivery inspection, and included repairs in writing. That's where the clearest documented complaints I found cluster.
If you're actually considering a purchase, tell me which Bob Hurley location and which General RV location (e.g. Tulsa vs. a particular General RV store), and I can do a much more useful apples-to-apples comparison of their recent reviews, service department, sales complaints, warranty handling, and delivery/PDI experience. Bob Hurley RV
Yes. Looking at recent BBB complaints, review patterns, and the available local-business data, both Bob Hurley RV and General RV Center have complaints about service and post-sale support, but the volume and pattern are quite different.
Bob Hurley RV
Bob Hurley RV has a relatively small complaint footprint in BBB's records:
2 BBB complaints in the last 3 years, with both resolved; one involved a product issue and one a service/repair issue.
Review evidence suggests the more common complaints are communication gaps, delayed warranty/service work, and inconsistent follow-through after the sale.
There are also positive reports emphasizing helpful salespeople, thorough delivery walkthroughs, and staff who take ownership of individual problems.
The important caveat is that Bob Hurley is much smaller than General RV, so raw complaint counts aren't an apples-to-apples measure.
BBB lists 205 complaints over the past 3 years, including 150 categorized as service/repair issues, 26 product issues, and 14 sales/advertising issues.
Recent complaints repeatedly mention long service waits, difficulty getting callbacks, warranty repairs taking multiple visits, incomplete repairs, and problems discovered shortly after delivery.
General RV's Trustpilot profile is also quite negative overall, with reviewers frequently citing post-sale service, repair delays, and communication problems. There are nevertheless positive reviews, particularly for individual sales and service employees.
BBB's customer-review page shows a 1.28/5 average across 90 reviews for the corporate profile, although this is a self-selected review population and shouldn't be treated as a customer-satisfaction survey.
The practical comparison
Issue
Bob Hurley RV
General RV Center
Sales experience
Mixed, with many positive individual-staff reports
Mixed; positive sales experiences but also complaints about pricing/deposits
Service delays
Some complaints
Very frequent complaint theme
Communication/callbacks
Some complaints
Frequent complaint theme
Warranty follow-through
Mixed
Frequent complaint theme
Delivery/walkthrough
Often praised
Often praised, but prep/repair quality gets criticism
BBB complaint volume
2 in 3 years
205 in 3 years
Overall review signal
Mixed
More polarized/negative
The biggest thing I'd take from this isn't that "Bob Hurley is good and General RV is bad." The evidence doesn't support such a simple conclusion. Rather, General RV's much larger scale comes with a much larger documented volume of service complaints, and service/warranty communication is clearly one of the recurring issues customers report. Bob Hurley has complaints too, but its BBB record is dramatically smaller.
Also, location matters enormously with RV dealers. General RV is a large multi-location operation, and a problem at the Tampa/Dover store doesn't necessarily predict what you'll experience at another General RV location. Likewise, the particular service advisor and technician can make a substantial difference.
If you're considering buying an RV from Bob Hurley versus General RV, I can also compare them specifically on pricing/fees, sales tactics, delivery inspection, warranty/service, and customer reviews, which would give you a more useful picture than complaint counts alone.
Both dealerships face typical industry-wide complaints, but the scale, frequency, and nature of the feedback differ.
Bob Hurley RV : Common Complaints & Feedback
Bob Hurley RV (with locations in Tulsa and Oklahoma City) generally holds a more localized reputation. Review platforms like Yelp reviews for Bob Hurley RV show a mix of strong loyalty alongside typical dealership friction.
Common Complaints:
Service Department Delays & Communication: Like many RV service centers, customers occasionally complain about long wait times for parts or service appointments, and communication slipping when units are held up for repairs.
PDI (Pre-Delivery Inspection) Omissions: Some buyers note finding minor unaddressed flaws or items that were promised to be fixed during the walk-through but required a second trip or follow-up.
Sales Pressure / Post-Sale Disconnect: A few reviews point out a stark drop-off in attentiveness from the sales team once the finance paperwork is signed.
The Silver Lining in Feedback:
Interestingly, many local reviews highlight that when major issues happen shortly after purchase (such as road issues or unexpected appliance failures), Bob Hurley's management or mechanics have occasionally stepped up with mobile service or home-delivery fixes that surprised customers in a positive way.
Severe Post-Sale Unresponsiveness: A frequent and recurring complaint across consumer boards is difficulty getting callbacks from service managers or customer support after the sale is complete, particularly when dealing with urgent warranty claims.
Extremely Long Repair Backlogs: Consumers frequently report leaving their motorhomes or travel trailers at a General RV service yard for weeks or months waiting on basic diagnostics or manufacturer-backed warranty repairs.
Administrative and Paperwork Errors: Due to high-volume financing and titling departments, buyers often complain about delays, miscommunications with lienholders, or unexpected administrative fees.
Quality Control on Delivery: Many reviews express frustration over taking delivery of new units only to discover broken slides, plumbing leaks, or electrical faults that should have been caught during the pre-delivery inspection.
How They Compare
Complaint Category
Bob Hurley RV
General RV Center
Scale of Issues
Isolated to regional/local experiences; easier for local management to step in and remediate.
Systemic and high-volume; corporate structure can make it harder to reach decision-makers.
Service Wait Times
Seasonal delays, but generally manageable local turnaround.
Notorious for multi-month backlogs due to high national customer volume.
Communication
Hit-or-miss depending on the specific service advisor, but more personal accountability.
Frequently criticized as heavily siloed, leading to phone tag and unreturned voicemails.
Resolution Outcome
Local reviews suggest they are often willing to make things right or dispatch mobile help for severe early issues.
Consumers often report feeling "stuck in the system" requiring BBB intervention or legal/attorney general complaints to force action.
Summary:
Neither dealer is immune to the classic "RV industry curse" (poor post-sale communication and delayed warranty repairs). However, Bob Hurley RV benefits from a smaller regional footprint, which allows for more personalized accountability. General RV Center suffers from the classic corporate "big box" syndrome—where the sheer volume of units sold outpaces their service infrastructure, leading to much louder and more distressed customer complaints online.
Are you currently looking to purchase a specific unit from one of these dealerships, or trying to troubleshoot a service/warranty delay with an existing RV? Let me know and I can give you more targeted advice!
Communication Lags: Customers frequently note a lack of proactive outreach from the service department. Buyers often report having to make weekly follow-up calls themselves to get status updates on units held for warranty work or repairs.
Post-Sale Delivery Glitches: While the initial walkthrough and sales pressure are often reviewed positively, complaints center around units delivered with overlooked mechanical or cosmetic defects (e.g., broken components, missing propane tanks, or uncharged batteries).
Extended Service Turnaround: Like much of the industry, turnaround times for parts and repairs can stretch out for weeks or months during peak seasons, leaving customers frustrated when trying to use newly purchased rigs.
Common Complaints: General RV Center
Pre-Delivery Inspection (PDI) Failures: A recurring theme in public feedback on Trustpilot Reviews and consumer forums like iRV2 Forums involves paying for thorough pre-delivery inspections, only for buyers to find major electrical, slide-out, or plumbing issues immediately upon taking possession.
Bureaucratic Runaround and Transparency: Because General RV is a massive regional/national chain, complaints often highlight disjointed communication between the sales floor, finance/warranty departments, and the service bay. Some customers report struggles with getting documentation, canceled protection plan refunds, or unresolved disputes over hidden fees and add-ons.
Prolonged Hold Times for Service: Similar to Bob Hurley, multi-month delays in the service queue with minimal diagnostic progress are a frequent source of formal Better Business Bureau Complaints.
How They Compare
Category
Bob Hurley RV
General RV Center
Scale & Footprint
Regional (Localized to Oklahoma). Operates with a more tight-knit, community-oriented dealership feel.
Large Multi-State Super-Dealer. Vast inventory selection, but prone to corporate bureaucracy.
Sales Experience
Generally rated as lower-pressure and more personalized during the initial purchase.
Highly variable; praised for massive selection, but criticized for aggressive upsells on finance, warranties, and prep fees.
Service & Warranty Complaints
Main issues stem from communication gaps and long wait times for parts/repairs at their local shops.
Main issues involve systemic breakdown between pre-sale prep, unaddressed factory defects, and difficulty tracking accountability across a huge corporate framework.
Overall, Bob Hurley RV tends to receive more localized, personality-driven feedback (both very positive and intensely frustrated depending on the specific service advisor), whereas General RV Center attracts complaints typical of big-box retail giants—where sheer volume can lead to impersonal customer service and administrative friction.
If you're looking at a specific model or trying to decide between buying from one of these dealers versus a smaller independent lot, let me know what type of RV you are shopping for so I can share what to watch out for during your PDI.
The BBB currently shows 2 complaints in the past three years, with both categorized as resolved and none closed in the preceding 12 months.
The complaints I found include:
Post-sale/delivery problems: One buyer of a used RV said it arrived dirty, with the black tank still containing waste and a clogged toilet, and alleged that promised delivery orientation and inspection weren't performed. The buyer also reported damage and registration paperwork problems. BBB lists the complaint as resolved.
Warranty/condition dispute: A separate BBB customer review alleges that a roof leak discovered months after purchasing a used RV wasn't treated as the dealer's responsibility.
Communication/follow-through: The first complaint contains allegations of difficulty getting the dealership to follow through on promised delivery preparation and assistance.
So, the themes to investigate with Bob Hurley are mainly used-RV condition, delivery/PDI, and what happens when a problem emerges after you've taken possession.
General RV Center
The pattern is broader and much larger. BBB currently reports 205 complaints over the past three years and 63 closed in the last 12 months; 150 of the 205 are categorized as service/repair issues.
Recent examples include complaints alleging:
lengthy warranty/service delays;
repairs that customers say didn't actually solve the underlying problem;
difficulty getting managers or service personnel to return calls;
unresolved slide-out and other mechanical problems;
disputes concerning financing, add-on products, or sales practices.
General RV also has a much larger footprint—BBB says its complaint profile covers 20 locations—so its raw complaint count naturally reflects considerably more business volume.
Its BBB customer-review record is also substantially larger; one current BBB profile shows 89 reviews averaging 1.28/5, although BBB explicitly cautions that its reviews and complaint information are not independently verified and that company size/transaction volume should be considered.
I wouldn't interpret the data as proving Bob Hurley is a better dealer than General RV. The sample sizes and business sizes are too different for that conclusion. What it does show is that General RV has a much more extensive documented complaint history, particularly around service and warranty work, while Bob Hurley's smaller complaint record contains some meaningful concerns about delivery and standing behind used RVs.
If you're actually considering buying an RV from one of them, the most useful next step would be to compare Google/Yelp customer reviews, RV-specific forums, and complaints specifically about the particular dealership location and service department. That can reveal whether the national General RV numbers—or Bob Hurley's relatively small numbers—actually reflect the location you're considering.
Bob Hurley RV (with locations in Tulsa and Oklahoma City ) generally maintains a respectable overall rating on public platforms compared to many industry peers, but dissatisfied customers frequently point to a few recurring issues:
Post-Sale Customer Service Drop-off: A common theme in negative reviews is that once the sales contract is signed and the RV leaves the lot, getting a timely response or accountability from customer service or management becomes an uphill battle.
Service Department Delays & Communication: Like most RV service centers, customers complain about long turnaround times for warranty work or repairs, compounded by poor communication and failure to return phone calls update-wise.
Pre-Delivery Inspection (PDI) Oversights: Buyers occasionally report taking delivery of units only to discover minor (and sometimes major) mechanical, plumbing, or cosmetic defects—such as non-working systems or slides—that should have been caught during the pre-delivery walkthrough.
How They Compare to General RV Center
General RV Center is one of the largest family-owned RV dealer networks in the United States, operating massive superstores across multiple states. Because of their giant footprint, the nature and volume of their complaints differ:
Volume and Severity of Service Backlogs:
General RV Center: Due to their sheer size and high sales volume, complaints regarding their service departments are often more severe and widespread. Customers frequently report waiting months for warranty repairs, units sitting in service lots indefinitely, lost paperwork, and communication breakdowns between departments.
Bob Hurley RV: While they also experience service delays, the localized scale means complaints tend to feel slightly more contained, though still frustrating for the individual buyer.
High-Pressure / Corporate Sales Tactics:
General RV Center: Larger corporate-style volume dealerships often receive heavier criticism for high-pressure sales environments, hidden finance/add-on fees, deposit disputes, and feeling like a "number" rather than a valued customer once financing is locked in.
Bob Hurley RV: Operating on a regional scale in Oklahoma, they generally score higher on initial sales interactions, with many buyers praising specific salespeople, meaning the friction points are less about aggressive sales churn and more concentrated around post-purchase execution.
Overall Consumer Consensus:
Both dealerships have plenty of 5-star reviews praising smooth, friendly buying experiences. However, the industry-wide reality remains: RV manufacturing quality control is notoriously spot-on-and-miss, meaning dealerships shoulder the brunt of the anger when a brand-new rig breaks down. General RV tends to attract harsher multi-state backlash simply due to the massive volume of transactions they process, whereas Bob Hurley RV's criticisms lean more standard-issue regional dealership growing pains.
Are you currently shopping for a specific RV model or trying to decide whether to drop off a unit for service at one of these locations? I can share tips on how to protect yourself during the PDI or warranty process.
The BBB's current profile for Bob Hurley RV lists 2 complaints over the past three years and none closed in the last 12 months.
A separate BBB profile for Bob Hurley RV Center has only one published customer review, which alleges that after buying a used RV, the customer discovered substantial roof/leak damage and felt the dealership did not stand behind the vehicle.
So the complaints I found tend to center on:
Used-RV condition and water/leak issues
Disputes over whether a problem existed before or after delivery
Questions about how much responsibility the dealer assumes after the sale
The important caveat is that Bob Hurley's very small number of BBB complaints makes it difficult to infer a broad pattern from BBB data alone.
General RV Center
General RV's complaint volume is considerably larger: its BBB headquarters profile currently shows 205 complaints over three years, including 64 in the preceding 12 months. BBB categorizes 150 of the 205 as service/repair issues, 26 as product issues, 14 as sales/advertising issues, and smaller numbers in other categories.
Recent complaints describe recurring issues such as:
Long waits for warranty/service repairs
Difficulty getting calls returned or reaching managers
Problems allegedly remaining unresolved after multiple repair visits
Disagreements about whether an RV defect is a manufacturer issue or dealer responsibility
Sales/deposit and add-on-contract disputes
Pre-delivery inspection concerns
For example, recent BBB complaints include customers reporting four-to-six-week repair estimates, multiple unresolved warranty defects, and difficulty getting management responses. General RV's responses sometimes dispute the characterization—for example, saying items were repaired, tested satisfactorily, or were manufacturer-related rather than dealer-related.
General RV's BBB customer-review average is currently 1.28/5 from 89 reviews, although BBB reviews and complaints represent self-selected customers rather than a random sample of buyers.
Side-by-side
Issue
Bob Hurley RV
General RV Center
BBB complaints, past 3 years
2
205
Recent BBB complaint pattern
Limited data; used-RV/condition concern appears in published review
Heavy concentration in service/repair
Warranty/service delays
Some evidence, but little BBB data
Frequently mentioned
Communication complaints
Limited evidence
Frequently mentioned
Sales/deposit complaints
Little evidence in BBB data I found
Present
Ability to draw broad conclusions
Limited
More evidence available, but much larger company/transaction volume matters
One major qualification: raw complaint counts aren't an apples-to-apples measure of dealer quality. General RV is a much larger multi-location operation, and BBB itself cautions that complaint numbers should be considered alongside the nature of complaints and the company's size and transaction volume.
If you're considering actually buying an RV from Bob Hurley versus General RV, I'd pay particular attention to the specific dealership location, because service experiences can vary substantially between branches. If you tell me which Bob Hurley location and which General RV location you're considering, I can compare their recent Google/BBB/other customer-review patterns and look specifically for complaints involving delivery inspection, warranty repairs, financing, and post-sale service.
Some anecdotal complaints, but limited BBB evidence
Frequent
Quality/condition of RV at delivery
At least one complaint involving a used RV that arrived dirty and with an unresolved waste-tank problem
Recurring complaints about defects, incomplete repairs and delivery condition
Sales/finance pressure
Not prominent in BBB complaints I found
More prominent, including disputes over deposits, pricing and add-on products
Warranty/post-sale support
Limited complaint history
Major recurring theme
Overall BBB complaints
2 in 3 years
206 in 3 years
Bob Hurley's BBB profile currently shows 2 complaints over the past three years and zero closed in the last 12 months. One involved a used RV that the buyer said was delivered filthy, with the black tank still containing waste and a clogged toilet.
General RV's numbers are dramatically different: 206 complaints over three years, including 152 categorized as service/repair issues, with 65 complaints in the last 12 months.
And the nature of those General RV complaints is noteworthy. Recent BBB complaints describe long service waits, difficulty getting callbacks, warranty issues, unresolved defects and disagreements over whether repairs were actually needed or completed. There are also recent complaints involving high-pressure extended-warranty/tire-protection sales and pricing/deposit disputes.
The important counterpoint
This doesn't mean Bob Hurley is necessarily a dramatically better dealership in every respect. The volume difference is partly a scale issue. General RV has 20 locations represented in its BBB profile, whereas Bob Hurley has two.
However, the pattern is interesting. Bob Hurley's current Oklahoma City business profile has a 4.6/5 rating from 327 local reviews, and the review themes available to me are heavily positive around sales responsiveness, product knowledge and service communication.
By contrast, General RV's BBB customer-review profile is considerably more negative: 1.28/5 from 90 BBB reviews, with recent reviews describing unreturned calls, warranty problems, unexpected pricing changes and poor service experiences. Better Business Bureau General RV's Trustpilot profile similarly has a 1.6/5 TrustScore, with recurring criticism of post-sale support and repair delays.
My takeaway
If you're deciding where to buy an RV, I'd currently put the two roughly like this:
Bob Hurley RV → more favorable reputation, particularly for sales/service communication.
General RV Center → much larger inventory/network, but substantially more complaints about what happens after the sale.
The biggest warning isn't necessarily "don't buy from General RV." It's that the dealership's service department may matter more than the salesperson. RVs routinely have warranty issues, and a dealer who sells you an RV for a great price but takes months to fix it can ultimately be the more expensive choice.
If you're considering a specific Bob Hurley location and a specific General RV location, I can also compare their Google/Yelp/BBB reviews, service complaints, pricing reputation, and warranty experiences side-by-side. That would be much more useful than comparing the two corporate names broadly.
However, the scale and scope of the complaints differ due to the size of the operations.
Common Complaints: Bob Hurley RV
Service Turnaround Times: A typical grievance on local review platforms (like Yelp or forums like iRV2) involves lengthy wait times for routine maintenance or warranty repairs. Customers have noted waiting weeks for relatively minor parts or fixes.
Labor and Repair Costs: Some customers express frustration over high hourly labor rates or discrepancies in how long book-time versus actual time is billed for straightforward repairs.
Regional/Scale Limitation: Because they have a smaller footprint (primarily Oklahoma) compared to national giants, customers traveling out of state or far from their original lot may find it harder to get immediate reciprocal service or localized support.
Note on Ratings: Overall, Bob Hurley RV maintains relatively solid regional ratings (often averaging in the mid-4s on platforms like Google and the BBB), meaning positive sales experiences generally outnumber severe public grievances.
Common Complaints: General RV Center
Post-Sale Customer Service & Communication: On platforms like Trustpilot and the Better Business Bureau , a frequent complaint regarding General RV Center is severe communication lag after the purchase papers are signed. Getting a service advisor on the phone or tracking down warranty claim approvals can become an exercise in patience.
Pre-Delivery Inspection (PDI) Gaps: Because General RV is a massive high-volume dealer, buyers occasionally report taking delivery of units with glaring unaddressed defects (electrical bugs, loose plumbing fittings, cosmetic flaws) that should have been caught during the PDI.
Bureaucratic Runaround: Due to their massive corporate structure and multiple regional facilities, customers sometimes feel bounced between departments or local branches when trying to resolve disputes over add-on fees, financing, or botched repairs.
How They Compare
Feature / Issue
Bob Hurley RV
General RV Center
Corporate Scale
Regional (focused in Oklahoma)
Mega-Chain / National (multi-state footprint)
Volume & PDI Issues
Lower volume allows for a slightly more personalized handover, though backlogs still happen.
Higher volume correlates with more frequent complaints about rushed pre-delivery inspections and missed flaws.
Service Bottlenecks
Service delays are usually tied to local technician availability and seasonal rushes (e.g., hunting/camping season).
Service delays are frequently amplified by corporate bureaucracy, parts tracking across multiple states, and massive customer queues.
Customer Sentiment
Generally more localized accountability; reviews lean moderately positive to neutral with standard dealership complaints.
Tends to polarize customers more severely—exceptional sales praise mixed with harsh, corporate-style consumer complaints on national review boards.
Ultimately, both dealerships suffer from the industry-wide Achilles' heel: the service department backlog . If you are buying locally, Bob Hurley tends to offer a tighter, more community-anchored experience, whereas General RV provides a massive inventory selection but comes with the typical impersonal hurdles of a giant corporate retailer.
Are you currently shopping for a specific RV model or trying to decide between purchasing from one of these specific dealers ? I can help you weigh out what to look out for during the walkthrough or contract phase.
