Are there common complaints about Bob Hurley RV, and how do they compare to competitors like General RV Center?

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Parse.gl·https://parse.gl Are there common complaints about Bob Hurley RV … - Parse While Bob Hurley RV is sometimes perceived as a more personalized local alternative, it suffers from service issues similar to the national chain General RV Center logo General RV Center. Buyers shoul Yelp·https://m.yelp.com**BOB HURLEY RV** - Updated August 2026 - 50 Reviews - Yelp Recommended Reviews - Bob Hurley RV. Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews. Start your review... Yelp app icon. Browse more eas Better Business Bureau·https://www.bbb.org**Bob Hurley RV** | BBB Complaints | Better Business Bureau ... OR b) did not notify BBB as to their satisfaction. Unanswered: The business failed to respond to the dispute. Unpursuable: BBB is unable to locate the business. I purchased a used REMOVEDfrom this Facebook·https://www.facebook.com Experience good or bad with General RV ? - Facebook What are the benefits of owning a travel trailer over a motorhome or fifth wheel? . Travel trailers offer several benefits over motorhomes and fifth wheels, including lower costs, easier maintenance Reddit·https://www.reddit.com Avoid General RV : r/GoRVing - Reddit save yourself stress and money. never purchase an RV from General RV in birch run, Michigan. they do not honor warranties, and pass the buck to extended warranties. repairs are faulty. spent more time DealerRater·https://www.dealerrater.com Recreational-Vehicles Dealerships in Oklahoma | DealerRater.com 6 Oklahoma Recreational Vehicles Dealers. 6 Oklahoma Recreational Vehicles Dealers. orange car · 1. Bob Hurley RV. Tulsa, OK. N/A. Tulsa, OK. Great place! - Thanks again! Great place and big selection Good Sam Community·https://community.goodsam.com Honest RV Dealers - Are there any ? - Good Sam Community In my experience there's also a split personality with most dealers, where even if things went perfectly during the sale & PDI, the warranty service is absolutely hellish. My warranty experience from YouTube·https://www.youtube.com The WORST Nationwide Dealers You NEED to Avoid in 2025!Today we are spilling the tea on the WORST nationwide RV dealers that could turn your dream into a straight-up nightmare. We're talking shady sales tactics, broken promises, and rigs that fall apart f Trustpilot·https://www.trustpilot.com**General RV Center** Reviews - Trustpilot Join the 126 people who've already reviewed General RV Center. Your experience can help others make better choices. Facebook·https://www.facebook.com Disappointing experience with Bob Hurley RV Oklahoma City We purchased a new trailer from them back in April of this year and have had nothing but problems with the new work and play. We have had it in several times with problems with the generator including

Yes. I searched current reviews and BBB complaint records, and there are recurring complaints about Bob Hurley RV, but the volume and pattern look substantially better than General RV Center—especially when you account for company size.

Quick comparison

BBB's figures are especially striking: Bob Hurley's profile covers its two locations and shows 2 complaints over three years, with both resolved. General RV's profile covers its corporate locations and shows 213 complaints over three years, with 152 categorized as service/repair complaints.

What people complain about at Bob Hurley

The complaints aren't nonexistent. The recurring themes I found are:

• Slow service/warranty work and poor updates. One 2024 BBB complaint involved a refrigerator that was unusable during a trip and then reportedly sat in service for months while the customer struggled to get meaningful status updates. The complaint was ultimately marked resolved.
• Post-sale follow-through. Some reviewers say communication deteriorates once the sale is complete.
• Condition/delivery disputes. There are isolated reports of customers finding damage or signs of prior use on units they believed were represented as new.
• Location matters enormously. The current structured review data show the Oklahoma City store at about 4.6/5 from 325 reviews, whereas the Tulsa store is only about 2.3/5 from 50 reviews.

That's an important distinction: I wouldn't characterize "Bob Hurley RV" as having one uniform customer experience.

General RV looks considerably more problematic

The complaints against General RV are not just more numerous because it's larger; the same themes recur repeatedly in the recent complaints.

Recent BBB complaints include customers reporting:

• RVs sitting in service for months
• repeated warranty defects that remain unresolved
• difficulty getting managers to return calls
• problems with slide-outs, refrigerators, A/C and leaks
• disputes over the condition of RVs at delivery
• allegations of high-pressure sales/add-on products
• disagreements over deposits and cancellations.

The recent Trustpilot material is similarly negative: the company currently has a 1.7/5 TrustScore, with numerous 2026 reviews describing poor post-sale support, unresolved warranty issues and long service delays. There are also positive reviews—particularly for individual salespeople and some service/parts departments—so it isn't universally bad.

My take

If you're deciding between Bob Hurley and General RV, the public evidence makes me more comfortable with Bob Hurley, particularly the Oklahoma City operation, provided you do your due diligence before delivery.

I would not interpret the 2-vs.-213 BBB numbers as meaning Bob Hurley is automatically 100× better. General RV is a much larger multi-state dealer, so raw complaint counts aren't directly comparable. But the difference is still large enough—and the nature of the recent General RV complaints is consistent enough—that I'd consider it meaningful.

The biggest lesson from both dealerships is actually the same:

The sale seems to be much less risky than what happens if your RV needs warranty/service work afterward.

If you're considering buying from Bob Hurley, I'd put particular emphasis on getting every promised repair, accessory, PDI item, and condition representation in writing, and I'd have an independent RV inspector examine the unit before you accept delivery.

If you tell me which Bob Hurley location (Tulsa or Oklahoma City), and what RV/model you're considering, I can dig into the recent reviews specifically for that store and compare it against the nearest General RV location—including complaints about service wait times, sales tactics, PDI quality, and warranty handling.

Yes. Bob Hurley RV does have recurring complaints, but based on the public record I found, the complaint pattern looks less extensive than General RV Center’s, especially around post-sale service.

Bob Hurley RV — what customers complain about

The clearest themes are:

• Slow or poor service follow-up. One BBB complaint involved a refrigerator that was unusable for months while the customer struggled to get a clear status update. The dealership eventually acknowledged that it had mishandled the warranty process and got the repair moving.
• Communication problems after the sale. A separate complaint described unanswered calls, having to drive back to the dealership to resolve issues, and promised delivery/setup work not being performed. The dealership acknowledged that it had fallen short and offered reimbursement.
• Delivery/PDI problems, particularly on used RVs. One customer reported receiving an RV that hadn't been properly cleaned or prepared, with waste still in the tank, damage, and registration paperwork problems.
• Disputes over pre-existing defects. A BBB reviewer reported a roof/A/C leak on a used RV and felt Bob Hurley wouldn't stand behind the product.

That said, the volume is surprisingly low in BBB's records: just 2 complaints over the last three years, with none closed in the preceding 12 months. That's not proof that Bob Hurley has few unhappy customers—BBB captures only a fraction of consumer experiences—but it's a useful signal.

There is also considerably more positive review volume at the Tulsa operation: one review aggregator currently shows 4.2/5 from about 1,365 reviews, although aggregated reviews should be treated cautiously.

General RV Center — noticeably different scale

General RV's problems are similar in type but much larger in volume.

Its BBB profile currently shows roughly 214 complaints over three years, with 155 categorized as service/repair issues. Other categories include product, sales/advertising, order, customer-service and delivery complaints.

Recent complaints include:

• multiple warranty visits without problems being resolved;
• customers saying managers don't return calls;
• lengthy repair/warranty delays;
• RVs arriving with defects or damage;
• disputes over add-on warranties and protection products;
• allegations of high-pressure sales/financing practices.

Independent reviews show the same basic pattern. For example, recent Trustpilot reviews complain particularly about post-sale warranty support and service departments not responding, although General RV also has customers who praise its inventory and sales operation.

My take

The important caveat is scale. General RV is much larger, so raw complaint counts aren't an apples-to-apples measure. A better comparison would be complaints per RV sold/service customer, and I don't see reliable public data for that denominator.

If I were choosing strictly from the available evidence, I'd have fewer reservations about buying from Bob Hurley than from General RV, particularly if the Bob Hurley location has a strong service department. But I would not interpret the low BBB count as a guarantee of good service—the complaints that do exist hit exactly the area I'd be most concerned about with any RV dealer: what happens after you've handed them the money.

If you're considering an actual purchase, I can also compare Bob Hurley Tulsa vs. Oklahoma City and, if you're looking at General RV, the specific General RV location—that can be much more revealing than comparing the two brands as a whole.

When looking at consumer feedback, large RV dealerships like Bob Hurley RV (with locations in Oklahoma) and General RV Center (a massive multi-state mega-dealer) share a lot of the common friction points endemic to the broader RV retail and service industry. However, the scale and scope of the complaints differ.

Common Complaints About Bob Hurley RV

• Post-Sale Customer Service: A frequent pain point in customer reviews (such as on Yelp and the Better Business Bureau) involves difficulty getting a response or getting communication from management or service advisors after the purchase contract is finalized.
• Pre-Delivery Inspection (PDI) and Prep Flaws: Some buyers report taking delivery of units (both new and used) that felt rushed through detailing, citing unclean interiors, overlooked mechanical items (like inoperable fridges or slide-out leaks), or missed items during the initial walk-through.
• Service Department Delays: Like many dealerships, customers occasionally experience long turnaround times when leaving units for warranty or repair work, exacerbated by waiting on factory parts.

How They Compare to Competitors Like General RV Center

• Scale of Operations and Impersonal Service: General RV Center is a giant regional powerhouse with numerous locations across multiple states . A very common complaint specific to massive mega-dealers like General RV is that the customer feels like a number in a computerized queue. Customers frequently report being passed around to random call centers or disconnected departments, making accountability hard to pin down. Bob Hurley RV , being smaller and more localized (primarily Oklahoma), tends to draw more direct, localized frustrations—though communication breakdowns still occur.
• Severity of Post-Sale Disconnect: Both dealerships face heavy criticism regarding the "service after the sale" drop-off . However, General RV has a higher volume of severe consumer complaints online (across Trustpilot, PissedConsumer, and RV forums) detailing extended months-long delays, unreturned phone calls, and intense resistance regarding buybacks or unwinding deals on units that arrived with major factory defects.
• Sales Pressure Tactics: Mega-dealers like General RV are often noted for high-pressure financing, aggressive add-on sales (extended warranties, protection packages), and rigid deposit/refund policies. Regional dealers like Bob Hurley can still trigger complaints regarding sales management , but they lean more heavily on community reputation and regional repeat business, which occasionally yields more flexible resolutions for individual factory issues compared to a national corporate machine.

In short, both face standard industry grievances regarding slow service bays and post-purchase communication gaps. General RV's complaints lean heavier toward corporate bureaucracy, impersonal customer routing, and massive delays due to sheer volume, while Bob Hurley RV's complaints are more localized to specific communication blocks or prep oversights at their individual store footprints.

Are you currently looking to purchase a specific unit or trying to decide where to drop off an RV for service ? Let me know and I can share more tailored advice.

When looking at large-scale recreational vehicle dealerships like Bob Hurley RV (primarily regional in Oklahoma) and General RV Center (a massive nationwide dealer network with a presence across multiple states), customer grievances tend to mirror the wider, often-criticized RV dealership and service industry.

Common Complaints About Bob Hurley RV

• Post-Sale Communication & Warranty Lags: Customers have noted difficulties in getting timely call-backs or follow-throughs once the sale is finalized, particularly when trying to enforce warranties or fix delivery-damage items.
• Service Department Disconnects: Some service center reviews cite disorganization—such as units being returned with uncompleted maintenance items, missed pre-delivery checklists (like failing to fill propane or leaving warning systems buzzing), and long wait times.
• Internal Management/Turnover: Similar to automotive dealerships, former employee and customer feedback points to occasional friction or inconsistencies driven by high staff turnover and shifting management directives.

Common Complaints About General RV Center

• Severe Post-Sale Communication Breakdown: A prominent complaint across Trustpilot Reviews for General RV Center and the Better Business Bureau Profile for General RV Center is that once the ink is dry, reaching a representative or getting phone calls returned becomes exceptionally difficult.
• Extended Service Delays: Because General RV is a high-volume mega-dealer, their service yards often face severe backlogs. Customers frequently report units sitting at a lot for months waiting on simple parts or warranty approvals.
• Initial Quality / Delivery Flaws: Buyers frequently complain about taking delivery of units that still have mechanical defects, slide-out misalignments, or cosmetic damage that should have been caught during the pre-delivery inspection (PDI).

How They Compare

• Scale and Impersonality: General RV Center is a massive operation with dozens of superstores across multiple states. Their complaints more consistently lean toward corporate bureaucracy, "passing the buck" between manufacturers and regional franchise lots, and feeling like a number. Bob Hurley RV is smaller and locally/family-owned, meaning experiences can feel a bit more personal, though they still suffer from the classic service-delay bottlenecks plaguing the industry.
• Service Bottlenecks: Both face heavy criticism regarding their service departments . However, General RV's sheer volume tends to amplify customer complaints regarding months-long repair queues.
• Sales Experience: Both dealerships receive positive remarks for their initial showroom sales and finance teams—sales reps are generally praised for being polite and thorough upfront—while the severe friction for both usually begins after the keys change hands and warranty or service work is required.

If you are deciding between these two or looking at a specific location, tell me:

• Are you looking to buy new/used or trying to schedule service work?
• Which specific location or region are you dealing with?

I can help you look up localized feedback or tips on handling their service departments.

Yes. I looked at recent BBB complaints and owner discussions, and the comparison is actually fairly interesting.

Bob Hurley RV

The complaint volume is relatively low. BBB currently shows 2 complaints in the past three years, with none closed in the last 12 months, and the company is BBB-accredited with an A+ rating.

The complaints I found point mainly to:

• Post-sale/service follow-through — customers having trouble getting repairs or warranty issues handled promptly.
• Communication problems — delays or confusion in getting updates from service.
• Condition of used RVs — at least one customer complained about a roof leak that appeared after buying a used RV and felt the dealer wouldn't stand behind the product.
• Warranty confusion — one BBB case involved a used coach whose manufacturer warranty claim was initially rejected; Bob Hurley ultimately pursued the customer's extended warranty and the complaint was resolved satisfactorily.

So I wouldn't characterize Bob Hurley as having a glaring pattern of unethical sales behavior based on the evidence I found. The bigger risk appears to be the ordinary RV-dealer problem: what happens after you've handed them your money.

General RV Center

The picture is considerably more negative in terms of volume and breadth of complaints.

BBB currently lists 214 complaints over the past three years, including 155 service/repair complaints, 27 product complaints and 17 sales/advertising complaints.

Recurring themes include:

• Long waits for warranty/service repairs
• Difficulty getting service departments to return calls
• RVs delivered with defects that weren't caught beforehand
• Disputes over fees, deposits and add-on products
• Pressure around extended warranties/protection packages
• Frustration over sales promising things that service later doesn't deliver

Recent BBB complaints include customers reporting slide-out problems, lengthy warranty delays, high-pressure add-on sales, missing accessories and disputes over deposits.

Owner discussions reinforce that picture, although they're anecdotal. Some General RV customers report excellent experiences, while others describe excessive fees, poor service communication and problems immediately after delivery.

Side-by-side

One caveat: you can't directly compare raw complaint counts because General RV is vastly larger. Two complaints against Bob Hurley versus 214 against General RV doesn't mean General RV is literally 107× worse. BBB itself cautions that complaint numbers need to be considered in relation to company size and transaction volume.

My takeaway

If you're choosing between the two, I'd be more comfortable starting with Bob Hurley, particularly if you're buying from their Tulsa/OKC operation and can have the unit inspected independently.

But I wouldn't choose a dealer based solely on the sales experience. With RVs, the service department is arguably more important than the salesperson. A dealer can give you a fantastic price and pleasant delivery and still become a nightmare when your new fifth wheel develops 15 warranty issues.

If you're considering a specific RV at Bob Hurley vs. the same/similar RV at General RV, tell me the model/year and which Bob Hurley and General RV locations you're considering. I can compare that specific store's Google/Yelp/BBB complaints, service reputation, pricing reputation, and recent owner experiences rather than comparing the companies at the national level.

Yes. I looked at recent BBB records and current review data for both dealers. The short version is:

Bob Hurley RV has complaints, but its publicly documented complaint volume is much lower than General RV Center’s. The bigger concern with Bob Hurley is post-sale service/communication, while General RV shows a broader and much heavier pattern involving service delays, warranty issues, communication, and sales/finance disputes.

Bob Hurley RV

Bob Hurley RV Oklahoma City has a 4.6/5 rating from 325 reviews in the current business listing, although the Tulsa operation has a much weaker 2.3/5 from 50 reviews. That location difference is important.

The most concrete complaints I found are:

• Service delays and poor follow-up. One OKC customer said a refrigerator failed during a trip and the RV sat in service for roughly three months while the dealership struggled to determine which warranty would cover it. Bob Hurley's management ultimately acknowledged that the dealership had mishandled the warranty claim and resolved it.
• Delivery/PDI problems. A used-trailer customer reported that the RV arrived dirty, with the black tank still containing waste, no promised setup/instruction, undisclosed damage, and incorrect registration paperwork. Bob Hurley ultimately offered either reimbursement or a full refund, and the customer accepted the resolution.
• Used-RV condition disputes. The Tulsa BBB review describes a customer who discovered a roof leak several months after buying a used RV and felt Bob Hurley didn't stand behind the vehicle.

The encouraging part is that BBB currently shows only two complaints over the last three years for the Bob Hurley profile covering its two locations, with zero closed in the last 12 months. Both published complaints were ultimately marked resolved.

So I wouldn't characterize Bob Hurley as having a systemic pattern of dishonest sales practices based on the evidence I found. I'd be more cautious about the service department and what happens after you've handed them your money.

General RV Center

The contrast is fairly striking. BBB currently lists 214 complaints over the last three years, including 65 in the last 12 months. Of those, 155 concern service/repair, 27 product issues, and 17 sales/advertising issues.

Recent complaints include allegations of:

• lengthy warranty/service delays
• poor communication and unanswered calls
• repairs that customers say were incomplete or poorly performed
• problems discovered immediately after delivery
• pressure to purchase extended warranties/protection products
• disagreements over pricing and fees
• disputes over deposits/refunds

For example, one 2026 complaint described an RV sitting at General RV for almost 60 days while the owner struggled to get updates on a water-leak repair. Another alleged pressure to buy an extended warranty and tire-protection contract, along with incorrectly performed hitch work.

General RV's BBB customer-review average is also only 1.3/5 across 89 reviews. There are positive customers, but the negative reviews are unusually concentrated around the same service/warranty themes.

Side-by-side

One important caveat: raw complaint counts aren't apples-to-apples. General RV is a much larger operation with many locations, so it naturally generates more complaints. BBB itself cautions that complaint volume should be considered alongside company size and transaction volume.

My take

If I were choosing strictly between the two based on the public evidence, I'd be more comfortable with Bob Hurley than General RV, particularly Bob Hurley OKC. The evidence doesn't suggest Bob Hurley is complaint-free—far from it—but the complaints I found are relatively few and, importantly, the documented BBB cases show management eventually taking responsibility and resolving them.

I would not make the same assumption about the Tulsa Bob Hurley location, though. Its current review profile is considerably weaker, so I'd investigate the specific store and service department rather than treating "Bob Hurley RV" as one uniform operation.

If you're actually considering buying a particular RV from Bob Hurley vs. General RV, I can also compare the two dealerships on pricing, fees, PDI quality, warranty/service reputation, financing tactics, and customer reviews—which is probably more useful than BBB complaint counts alone.

When looking at customer feedback and complaints for large RV dealerships like Bob Hurley RV (with locations in Tulsa and Oklahoma City) and General RV Center (a massive multi-state mega-dealer), you find a mix of typical dealership grievances alongside scale-specific issues.

Common Complaints: Bob Hurley RV

Because Bob Hurley RV is more regionally localized (serving Oklahoma) compared to nationwide giants, its feedback loop is smaller, but certain themes emerge in local reviews and forums:

• Service Department Delays: Like much of the RV industry, customers occasionally complain about long wait times for warranty work or repair scheduling in the service bays.
• Post-Sale Communication: Some buyers note that once the finance paperwork is signed, getting a direct callback or update on parts/repairs can require persistent follow-up.
• PDI (Pre-Delivery Inspection) Omissions: Minor cosmetic or systems oversights caught right after driving off the lot, requiring a return trip for adjustments.
• Note: Overall, Bob Hurley maintains a relatively strong local reputation and high ratings on platforms like the Better Business Bureau Bob Hurley RV Profile compared to many high-volume competitors, often praised for a more family-oriented, personal sales approach.

Common Complaints: General RV Center

General RV Center is one of the largest family-owned RV dealer networks in the country, with numerous superstores across multiple states . Because of their massive volume (especially via massive RV shows), their complaint profile tends to be louder and more widespread:

• High-Pressure & Confusing Sales Tactics: Complaints on the Better Business Bureau General RV Center Profile often detail discrepancies between quoted prices at RV shows and the final numbers in the finance office, or miscommunications about what features/options were actually included on the delivered unit.
• Disorganized Delivery & Unresolved PDI Flaws: Buyers frequently report taking delivery of units with unfinished repairs, missing components (e.g., wrong dinettes or missing power gear), or electrical/plumbing bugs that were supposedly inspected prior to handover.
• The "Mega-Dealer Shuffle": Customers complain about a lack of inter-departmental communication—sales is eager to push new units, but handing the customer off to service for post-purchase fixes results in broken promises and months-long waits for parts.

How They Compare

• Scale and Bureaucracy: General RV’s complaints are heavily tied to corporate size—customers often feel like a "number" and experience bureaucratic red tape when trying to escalate an issue to upper management. Bob Hurley RV, operating on a regional scale, deals with similar service bottlenecks, but local management is historically more accessible to intervene and correct issues when complaints arise.
• Sales Pressure: General RV casts a wider net at massive national/regional shows, which correlates to higher counts of "bait-and-switch" or miscommunicated-feature complaints post-sale. Bob Hurley gets occasional pushy-sales remarks, but tends to score slightly better on baseline transparency due to a tighter community footprint.
• The Service Bottleneck: Both suffer from the universal RV industry plague—service departments that are overwhelmed relative to the number of units sold. However, mega-dealers like General RV often face harsher criticism because units may be transferred far from where the buyer lives, complicating the repair lifecycle.

Are you currently looking to buy from a specific location (such as a particular Bob Hurley or General RV storefront) or trying to troubleshoot an ongoing service dispute with one of them?

Yes. Looking across public reviews, complaint patterns, and RV owner discussions, Bob Hurley RV does have recurring complaints, but they generally appear less numerous and somewhat less severe in scope than those associated with General RV Center. That said, experiences vary significantly by location, salesperson, and service department.

Here's a side-by-side comparison:

Common complaints about Bob Hurley RV

The recurring themes include:

• Repair and warranty delays. Customers sometimes report that repairs take longer than expected or require multiple visits.
• Communication issues. Some reviewers say they had difficulty getting status updates or return calls after purchasing.
• Post-sale support. A number of complaints focus on the dealership being more responsive before the sale than afterward.
• Delivery or walkthrough concerns. A smaller number of buyers mention incomplete orientations or issues that weren't caught before delivery.

It's worth noting that Bob Hurley RV also has many positive reviews praising individual salespeople and smooth purchase experiences, so the feedback is mixed rather than uniformly negative.

How General RV Center compares

General RV is a much larger dealership network, so it naturally generates far more reviews and complaints. Even accounting for that, several issues appear consistently:

• Long waits for service appointments and warranty work.
• Difficulty reaching service advisors or getting updates.
• Units delivered with defects that customers felt should have been identified before delivery.
• Complaints about sales pressure, financing, deposits, or add-on products at some locations.

At the same time, some owners report excellent experiences at specific General RV locations, particularly when working with strong local service teams, suggesting that performance varies considerably by branch.

A broader RV industry factor

One reason similar complaints appear across many dealerships is that new RVs often leave the factory with defects requiring warranty work. Industry reporting has documented higher-than-many-consumers-expect quality issues and recalls, which can overwhelm dealership service departments. That doesn't excuse poor communication or delays, but it helps explain why service is such a common source of dissatisfaction across the industry.

Bottom line

If you're choosing between the two based solely on public feedback:

• Bob Hurley RV appears to have fewer publicly documented complaints, with the main concerns centering on service follow-through and communication.
• General RV Center receives more widespread criticism, particularly regarding service delays, warranty handling, and sales practices, though experiences vary substantially by location.

If you're considering a specific Bob Hurley RV or General RV location, I can also compare that individual dealership's recent reviews and service reputation, since location often matters more than the dealership brand.

When evaluating large RV dealerships like Bob Hurley RV (primarily regional in Oklahoma/Texas) and General RV Center (a massive nationwide dealer with numerous superstores across multiple states), customer complaints tend to center around familiar pain points common to the broader RV industry, though scale and location change the frequency and visibility of those issues.

Common Complaints About Bob Hurley RV

• Service Department Delays: Like many dealerships, customers occasionally note long wait times for warranty work or scheduled repairs, compounded by parts availability from manufacturers.
• Post-Sale Communication: Some buyers report a drop-off in communication once the finance papers are signed, making it tough to get updates on pending service fixes or accessory installations.
• Minor Prep/Walkthrough Oversights: Occasional complaints cite minor mechanical or cosmetic flaws discovered shortly after driving the unit off the lot, pointing to rushed pre-delivery inspections (PDI).

Common Complaints About General RV Center

• Pre-Delivery Inspection (PDI) and Quality Control Failures: Customers frequently log complaints on platforms like the Better Business Bureau Reviews for General RV Center regarding major electrical, plumbing, or structural defects missed or unaddressed during delivery prep—even when steep PDI fees were charged.
• Bureaucratic Communication Gaps: Because General RV is a high-volume mega-dealer, buyers often complain about feeling like a number, dealing with high staff turnover, and experiencing severe communication disconnects between sales, finance, and service.
• Delayed Warranty and Repair Turnaround: Due to their massive customer base, getting an RV back from a General RV service bay can take months, with customers citing difficulty getting status updates.

How They Compare

• Volume and Scale: General RV Center generates a much higher sheer volume of public complaints simply due to its massive multi-state footprint and inventory scale. Bob Hurley RV , operating on a smaller regional scale , typically maintains a more localized reputation with fewer total public complaints, though individual gripes regarding service lag remain parallel.
• The "Mega-Dealer" Factor: Complaints leveled against General RV more frequently highlight corporate bureaucracy, rigid policies, and impersonal customer service post-sale . Conversely, regional mid-size dealers like Bob Hurley RV are sometimes critiqued for internal management or consistency issues, but they occasionally receive praise for more personalized staff interactions at specific local branches.
• The Core Issue (Industry-Wide): For both dealerships, the root of the worst complaints isn't necessarily exclusive to the dealer—it's an industry-wide friction point involving manufacturer quality control on new RVs combined with a nationwide shortage of certified RV technicians.

Are you currently shopping for a specific RV model or trying to decide between local service departments ? Let me know, and I can give you more targeted insights.