What does AI recommend for incident management and on-call platforms?

PagerDuty remains AI's top recommendation for enterprise-grade on-call management and alerting. However, a significant trend is the rise of Slack-native platforms like Rootly and Incident.io, which are increasingly cited for their deep workflow automation and ability to reduce incident response friction.

Which incident management and on-call platforms brands appear most in AI answers?

Across 1,939 AI responses, PagerDuty is mentioned most, named in 55% of them, followed by Atlassian (52%) and Rootly (50%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 1,939 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best incident management and on-call platforms, according to AI

Data as of Aug 25, 2026 · Based on 1,939 AI responses · See how Parse measures this

Incident Management and On-Call Platforms

264 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best Incident Management and On-Call Platforms, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	PagerDutyThe enterprise standard for on-call alerting, scheduling, and incident response automation.	The enterprise standard for on-call alerting, scheduling, and incident response automation.	55%
2	AtlassianFrequently mentioned for its ecosystem, especially Jira and Statuspage integrations.	Frequently mentioned for its ecosystem, especially Jira and Statuspage integrations.	52%
3	RootlyA modern, Slack-first platform frequently cited for its powerful workflow automation.	A modern, Slack-first platform frequently cited for its powerful workflow automation.	50%
4	Incident.ioA rising, Slack-native challenger unifying on-call, incidents, and status pages.	A rising, Slack-native challenger unifying on-call, incidents, and status pages.	50%
5	Zenduty		22%
6	SquadcastAn SRE-focused platform often seen as a cost-effective alternative.	An SRE-focused platform often seen as a cost-effective alternative.	21%
7	AlertOps		21%
8	xMatters		20%
9	FireHydrantGaining traction for structured incident workflows and automated runbooks.	Gaining traction for structured incident workflows and automated runbooks.	19%
10	BetterStack		18%
11	Grafana		17%
12	Salesforce		15%
13	ilert		13%
14	Datadog		12%
15	Spike		11%
16	Microsoft		8%
17	OnPageCited for persistent mobile alerts that override silent modes during critical incidents.	Cited for persistent mobile alerts that override silent modes during critical incidents.	8%
18	TaskCall		7%
19	PagerTree		7%
20	Notion		7%
21	ServiceNow		7%
22	Hyperping		6%
23	Status.io		5%
24	Atlassian Confluence AI		5%
25	Cisco		4%
26	OneUptime		4%
27	Instatus		3%
28	Confluence		3%
29	Xurrent		3%
30	Amazon		3%
31	All Quiet		2%
32	SIGNL4		2%
33	GitHub		2%
34	StatusHub		2%
35	UptimeMatrix		2%
36	MyShyft		2%
37	Pagerly		2%
38	Prometheus		2%
39	Cortex		1%
40	Zapier		1%
41	Checkly		1%
42	GoAlert		1%
43	SolarWinds		1%
44	Palo Alto Networks		1%
45	Medium		1%
46	Upstat		1%
47	Alphabet		<1%
48	StatusCast		<1%
49	n8n		<1%
50	IBM		<1%
51	Freshworks		<1%
52	Statuspal		<1%
53	New Relic		<1%
54	Reddit		<1%
55	Zoom		<1%
56	Git		<1%
57	Latenode		<1%
58	Upreports		<1%
59	RunFrame		<1%
60	StatusPage.me		<1%
61	BigPanda		<1%
62	Rundeck		<1%
63	Invgate		<1%
64	AskFilo		<1%
65	Pingdom		<1%
66	Zendesk		<1%
67	RapL		<1%
68	Tines		<1%
69	Faun		<1%
70	DEV Community		<1%
71	Bloomfire		<1%
72	Document360		<1%
73	Zoom		<1%
74	eLearning Industry		<1%
75	Torq		<1%
76	SquadCastAn SRE-focused platform often seen as a cost-effective alternative.	An SRE-focused platform often seen as a cost-effective alternative.	<1%
77	Fauna		<1%
78	Mindflow		<1%
79	ODown		<1%
80	StackStorm		<1%
81	Wikipedia		<1%
82	Uptime Robot		<1%
83	StatusGator		<1%
84	Cachet		<1%
85	Cronitor		<1%
86	Oncall		<1%
87	IncidentRelay		<1%
88	StatusRay		<1%
89	OpenArc		<1%
90	HeyOnCall		<1%
91	Gitbook		<1%
92	OpsRamp		<1%
93	Upptime		<1%
94	Sorry		<1%
95	Swimlane		<1%
96	Connecteam		<1%
97	Spike		<1%
98	Guidde		<1%
99	GitGuardian		<1%
100	Reddit Agency Partner Directory		<1%