On-Call and Incident Management Software in AI answers

Data as of Oct 21, 2026Based on 840 AI responsesReviewed by Dimitry Apollonsky

AI summary

PagerDuty holds a wide lead across incident management and on-call alerting, particularly for enterprise escalations and complex scheduling. BetterStack emerges as the usual answer for small engineering teams seeking low-cost paging and rotation automation.

What’s changing · since July

Since July, PagerDutyrising, Incident.iorising, and Slackrising have gained broader visibility across the market. Meanwhile, Squadcastfalling has seen declining mentions overall.

Most-mentioned brands

Rank and Mentioned in · since Jul 5

#	Brand	Recommended for	Mentioned in
1	PagerDuty 89% enterprise escalations, complex schedule layering, and searchable audit logs	enterprise escalations, complex schedule layering, and searchable audit logs	89%
2	Incident.io 68% Slack-native incident management with a simple user interface	Slack-native incident management with a simple user interface	68%
3	Rootly 54% Slack-native automated incident response workflows and runbook execution	Slack-native automated incident response workflows and runbook execution	54%
4	OpsgenieAtlassian product line 42% complex schedule routing within the broader Atlassian product ecosystem	complex schedule routing within the broader Atlassian product ecosystem	42%
5	Grafana OnCallGrafana product line 29% teams integrating alert paging directly with Grafana telemetry dashboards	teams integrating alert paging directly with Grafana telemetry dashboards	29%
5	BetterStack 27% low-cost rotation automation and consolidated log monitoring	low-cost rotation automation and consolidated log monitoring	27%
5	FireHydrant 25% unified incident response, ChatOps, and service ownership tracking	unified incident response, ChatOps, and service ownership tracking	25%
8	Atlassian 23% organizations managing incident workflows inside existing Jira environments	organizations managing incident workflows inside existing Jira environments	23%
9	Slack · salesforce.comSalesforce product line 17% centralizing incident response communications and automated alert notifications	centralizing incident response communications and automated alert notifications	17%
9	Jira Service ManagementAtlassian product line 15%		15%
9	Datadog 14% enriching incident response alerts with metrics, logs, and traces	enriching incident response alerts with metrics, logs, and traces	14%
9	Grafana 14%		14%
13	Splunk On-CallCisco product line 13%		13%
13	Prometheus 13%		13%
13	xMatters 12%		12%
16	Grafana Cloud IRMGrafana product line 10%		10%
16	ServiceNow 10%		10%
16	Zenduty 9%		9%
19	SplunkOwned by Cisco 6%		6%
19	New Relic 6%		6%
21	OnPage 4%		4%
21	All Quiet 4%		4%
21	Grafana OSSGrafana product line 4%		4%
21	PagerDuty AIOpsPagerDuty product line 4%		4%
21	GoAlert 4%		4%
21	Spike 4%		4%
21	Datadog On-CallDatadog product line 4%		4%
21	Datadog Incident ResponseDatadog product line 4%		4%
21	Squadcast · squadcast.com 3%		3%
21	BigPanda 3%		3%
21	SquadCast · squadcast.fm 3%		3%
21	Microsoft TeamsMicrosoft product line 3%		3%
33	Pagerly 3%		3%
33	Dynatrace 3%		3%
33	ilert 3%		3%
33	AlertOps 3%		3%
33	TaskCall 3%		3%
33	PagerDuty Runbook AutomationPagerDuty product line 2%		2%
33	Grafana CloudGrafana product line 2%		2%
33	Honeycomb 2%		2%
41	Sentry 2%		2%
41	AWSAmazon product line 2%		2%
41	Microsoft SentinelMicrosoft product line 1%		1%
41	Xurrent 1%		1%
41	Palo Alto Networks Cortex XSOARPalo Alto Networks product line 1%		1%
41	Rundeck 1%		1%
41	RunFrame 1%		1%
41	RunbookAI 1%		1%
41	Everbridge 1%		1%
41	SolarWinds Incident ResponseSolarWinds product line 1%		1%
51	ServiceNow IT Service ManagementServiceNow product line 1%		1%
51	Twilio 1%		1%
51	Grafana IncidentGrafana product line 1%		1%
51	OneUptime 1%		1%
51	GitHub Github 1%		1%
51	Upstat 1%		1%
51	SolarWinds 1%		1%
51	Better UptimeBetterStack product line 1%		1%
51	Zoom 1%		1%
51	IncidentRelay 1%		1%
51	HeyOnCall 1%		1%
51	Prometheus AlertmanagerPrometheus product line 1%		1%
51	Tracefox 1%		1%
51	Notion 1%		1%
51	Linear 1%		1%
51	Resolve AI SRE 1%		1%
51	Harness Cloud & AI Cost ManagementHarness product line 1%		1%
51	ITOC360 1%		1%
51	Elastic ObservabilityElastic product line 1%		1%
51	SIGNL4 1%		1%
51	Oncall 1%		1%
51	IBM On Call ManagerIBM product line 1%		1%
51	Grafana LokiGrafana product line 1%		1%
51	Amazon CloudWatchAmazon product line 1%		1%
51	OpenTelemetry 1%		1%
51	Jira SoftwareAtlassian product line 1%		1%
51	PagerTree 1%		1%
51	Palo Alto Networks 1%		1%
51	GitHub 1%		1%
51	Microsoft AzureMicrosoft product line 1%		1%
51	Torq · torq.io 1%		1%
51	GoogleOwned by Alphabet <1%		<1%
51	Hyperping <1%		<1%
51	Kodo <1%		<1%
51	PagerDuty SRE AgentPagerDuty product line <1%		<1%
51	Harness SASTHarness product line <1%		<1%
51	Uptime Robot <1%		<1%
51	PagerDuty Process AutomationPagerDuty product line <1%		<1%
51	Resolver <1%		<1%
51	Elastic SecurityElastic product line <1%		<1%
51	Splunk SOARCisco product line <1%		<1%
51	Connecteam <1%		<1%
51	Elastic <1%		<1%
51	Tines <1%		<1%
51	Discord <1%		<1%
51	Tracekit <1%		<1%
97	Dynatrace DavisDynatrace product line <1%		<1%
97	Torq · gotorq.com <1%		<1%
97	Slack · slack.comOwned by Salesforce <1% centralizing incident response communications and automated alert notifications	centralizing incident response communications and automated alert notifications	<1%
97	Salesforce CRMSalesforce product line <1%		<1%

Who leads each AI engine

ChatGPT SearchChatGPT Search: PagerDuty
Google AI ModeGoogle AI Mode: PagerDuty

Mentioned in on each engineChatGPT SearchGoogle AI Mode

Widest split: Grafana OnCall, 18% on ChatGPT Search and 39% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT Search	Google AI Mode
PagerDuty	95%	82%
Incident.io	73%	63%
Rootly	64%	44%
Opsgenie	44%	40%
FireHydrant	33%	17%
Grafana OnCall	18%	39%
BetterStack	23%	31%
Atlassian	23%	22%
Slack	10%	23%
Datadog	16%	12%

Latest insights

Weeks of Sep 28 – Oct 11, 2026 · Since Jul 5

PagerDuty Gap between platforms: The platform gap for PagerDuty in On-Call and Incident Management Software narrowed to 13.6 points, ChatGPT Search ahead
Rootly Gap between platforms: The platform gap for Rootly in On-Call and Incident Management Software widened to 18.9 points, ChatGPT Search ahead
Opsgenie Gap between platforms: ChatGPT Search now mentions Opsgenie 8 points more often than Google AI Mode in On-Call and Incident Management Software, a widened gap
Grafana OnCall Gap between platforms: Google AI Mode now mentions Grafana OnCall 20.7 points more often than ChatGPT Search in On-Call and Incident Management Software, a widened gap
BetterStack Gap between platforms: Google AI Mode now mentions BetterStack 9.5 points more often than ChatGPT Search in On-Call and Incident Management Software, a narrowed gap

and 7 more insightssee the ranking

Market map

Mentioned in · since Jul 5

Leading brands by topic

Follow-the-sun on-call schedulingLed byPagerDuty
On-call scheduling and alertingLed byPagerDuty
Incident management with audit and access controlsLed byPagerDuty
Affordable on-call managementTied:BetterStackPagerDutyGrafana OnCall
Automated incident response workflowsTied:RootlyIncident.ioPagerDuty
On-call paging and telemetry dashboard integrationLed byGrafana
Enterprise incident response managementLed byPagerDuty

Questions by topic6

On-call scheduling and alerting
- Who provides "incident management" software that automates on-call scheduling and escalation?
- Can you recommend an incident alerting and escalation tool that handles on-call rotations but isn't as complicated as PagerDuty?
- What are some on-call management tools known for having a simple UI? We are looking to streamline our rotation and escalation processes.
- What is the best tool for automating on-call scheduling, escalations, and alerting that is less complex than PagerDuty?
- I want to manage our on-call rotations and escalations better. What's the best on-call management tool with a simple UI?
- We use a log aggregator. Who offers an alerting tool that pages our on-call engineer during incidents?
- I need a better way to manage on-call schedules and alert escalations. What is the best software for that?
Follow-the-sun on-call scheduling
- Which on-call platforms support follow-the-sun scheduling, escalations, and overrides across time zones?
- Are there any on-call management systems specifically recommended for follow-the-sun coverage?
- What on-call management software allows for global follow-the-sun rotations with built-in escalation policies and the ability to override shifts?
- Best on-call scheduling for follow-the-sun teams?
Affordable on-call management
- Which on-call platforms are best for small engineering teams needing low-cost paging and rotation automation?
- Can you recommend budget-friendly incident response platforms that handle rotation and paging for small engineering groups?
- We are looking for an affordable way to automate our on-call paging and rotation management. What open-source or low-cost software fits this?
Automated incident response workflows
- What are some incident management tools that offer automated workflows for alerting, escalation, and response coordination specifically for mid-sized engineering teams?
- We need to streamline our incident response. What on-call software options support automated workflows for handling incidents?
- I need to find automated incident management platforms that handle alerting, escalation, and coordination specifically for mid-sized engineering teams.
- Which incident management tools consolidate alerts, automate timelines, and create postmortems?
Incident management with audit and access controls
- Which incident management platforms provide searchable incident histories, audit logs, and role-based access?
- What are some incident management solutions that feature RBAC, audit logging, and a searchable history of incidents?
- What are some incident management tools that feature audit logging, searchable incident records, and role-based access permissions?
AI alert management tool for on-call engineering teams
- Our on-call engineers are burning out. What's an AI that can intelligently route alerts, suppress noise, and provide context from runbooks before waking someone up?
- Are there any AI platforms that can reduce on-call burnout by filtering alert noise, routing issues correctly, and attaching runbook context?
- My on-call team is overwhelmed by alert fatigue. Can you recommend an AI-driven platform that handles alert routing, noise suppression, and surface runbook info to reduce unnecessary pages?

Which incident response tools enrich alerts with runbook context, logs, and trace data?

Sources AI cites99

79% of citations point at the ranked brands’ own sites. reddit.com, guideflow.com, youtube.com are the most-cited sites outside the ranked brands’ own domains.

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