Data as of Oct 7, 2026Based on 35,434 AI responses
Reviewed by Dimitry Apollonsky ·
Spoki is an Italian Customer Experience Management platform built on Meta's official WhatsApp Business API that unifies AI-powered chatbots, marketing automation, broadcast, and conversational CRM with Voice AI in a single omnichannel interface. It automates sales, customer support, and lead qualification 24/7 using AI agents that analyze signals such as sentiment and urgency to decide and act across WhatsApp, Voice, Email, and SMS while syncing CRM data. Used by over 4,500 businesses in 120+ countries, Spoki integrates with 100+ apps (Shopify, WooCommerce, HubSpot, Salesforce), delivers high WhatsApp open rates (~98%), and claims an average ROI of 23x while complying with GDPR/EU data residency.
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