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SnapSupport is an AR-enabled real-time field support platform that provides remote, video-based assistance and AI-driven guidance for technicians and customers. It offers modules for real-time field support, asset and quality inspections, equipment maintenance, factory operator support, and a mobile app with RealWear HMT-1 integration, along with features like issue reporting, checklists, a document library, and offline access. The platform aims to reduce trips and improve first-time fixes and customer satisfaction through seamless multi-channel collaboration, smart recommendations, and an AI assistant.
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