What AI says about Redactomatic

Redactomatic is an open-source, command-line tool that de-identifies or removes PII from contact center conversational data, including voice transcripts and chat logs stored as CSV files. It uses a multi-pass workflow—first a SpaCy NER pass (with an optional --large model) followed by regex-based redactions—and can optionally anonymize PII by replacing entity tags (e.g., [PERSON]) with randomized values. The tool helps organizations meet security, privacy, and regulatory requirements for data sharing and has been tested with vendors such as NICE Nexidia, Verint, and LivePerson.