Google AI ModeAug 21, 2026
Presence (Mystery eXperience) : A specialized European-based CX agency offering Presence Solutions that evaluate entire networks .
Data as of Oct 14, 2026Based on 4,412 AI responses
Reviewed by Dimitry Apollonsky
AI summary
PRESENCE is a marketing research institute that provides customer experience measurement and improvement solutions for retail networks through mystery shopping, surveys, benchmarking, and audits.
<1%
of 4,412 answers across PRESENCE’s markets · since Jul 5
The market map
Customer and Donor Engagement SoftwareMentioned in
Share of answers in Customer and Donor Engagement Software each week · 121 answers since Jul 6
Each engine’s share of its own answers across PRESENCE’s markets · since Jul 5
Where PRESENCE ranks in AI
Question: Which mystery shopping companies specialize in auditing omnichannel customer experiences?
Google AI ModeAug 17, 2026
Presence : A specialized CX agency providing Presence Mystery eXperience which covers digital requests, click-and-collect fulfillment, home delivery, customer service interactions, and physical store visits.
Excerpts where PRESENCE appeared in the AI's answer
Presence (Mystery eXperience) : A specialized European-based CX agency offering Presence Solutions that evaluate entire networks .
Presence : A specialized CX agency providing Presence Mystery eXperience which covers digital requests, click-and-collect fulfillment, home delivery, customer service interactions, and physical store visits.