What AI says about Opus Research

Opus Research is a market research and analyst firm focused on conversational intelligence, intelligent assistants, and intelligent authentication within customer experience and contact center technology. The company provides analysis, articles, white papers, and event coverage on how CCaaS evolves into CXA and how agentic AI and CX platforms automate end-to-end customer journeys. Its content covers leading vendors and trends in CX, including Talkdesk, Freshworks, Salesforce, NICE, and related summits, road shows, and webcasts.