Opiniator offers a digital on-site feedback system that replaces paper comment cards by delivering surveys to customers’ cell phones via SMS, web, or phone, with no app required. It provides real-time analysis, staff alerts, and an online dashboard to track actions and close the feedback loop, helping recover unhappy customers and improve safety and maintenance. The platform supports multiple input methods (QR, signage, web, SMS, phone, email), photo uploads, NPS benchmarking, and multilingual surveys, and is used across industries such as airports, attractions, hotels, restrooms, and other brick-and-mortar environments.
AI named Opiniator from December 2025 to March 2026.
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