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Nextiva provides a unified communications and customer experience platform for businesses, combining a business phone service with an omnichannel contact center and AI-driven assistants (AI receptionist and AI voice agent) plus agent guidance. The platform includes the NEXT Platform, XBert AI employee, live chat, texting, email, social and reviews management, video meetings, analytics, integrations, and workforce management with journey orchestration. It serves a wide range of industries and business sizes, prioritizing security, reliability, and scalable customer engagement.
AI named Nextiva vFax in February 2026.