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Iceflo offers Runbook Management built on ServiceNow to orchestrate operational resilience across planned changes, disaster recovery, service recovery, and cyber recovery, replacing spreadsheet-driven processes with auditable, coordinated execution. The platform unifies change, incident, risk, and configuration data within CMDB/CSDM, offering end-to-end visibility, reusable content packs, and dashboards across all four resilience scenarios. Trusted by global banks since 2012, it helps organizations plan, rehearse, and execute critical events with faster, safer outcomes and regulatory-compliance evidence.
AI named ICEFLO in December 2025.