How AI describes ePortal

ePortal is a utility customer self-service portal from i3 Verticals' Public Sector Utilities that provides a digital customer engagement platform for utility customers to manage their accounts and pay bills. It aims to increase customer service levels, decrease cost to serve, and improve customer satisfaction scores, featuring real-time alerts aligned with billing and payment processes. It can integrate with existing systems such as customer information systems, billing software, meter data management systems, payment processors, and other technology vendors to deliver enhanced self-service.