What AI says about Freddy AI
Freddy AI is an enterprise AI service platform from Freshworks that unifies IT, HR, and CX service delivery using AI agents, a Copilot, and no-code tools to automate resolutions.
AI calls itlead scoring,predictive lead scoring,budget-friendly,deal insights,fast deployment,cost-effective
Since Jul 5Updated Nov 12, 2026Based on 21,710 AI answers
Reviewed by Dimitry Apollonsky
Mentioned in · Public index
2%
of AI answers about Freddy AI and its rivals · since Jul 5
Based on 21,710 AI answers
- ChatGPT2%
- Google AI Mode2%
How often AI mentions Freddy AI
of AI answers about Freddy AI and its rivals
Track your brand free to see 13 weeks of history.
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Sep 14OctNov 2
- · ChatGPT switched to GPT-6 Luna
More from Freshworks
BrandMentioned in
Markets where AI mentions Freddy AI
Mentioned inLowHighFew answers
All marketsChatGPTGoogle AI Mode
- AI Customer Support ChatbotsChatGPTGoogle AI Mode
- Help Desk & Ticketing SoftwareChatGPTGoogle AI Mode
- AI Knowledge Base & Slack AssistantsChatGPT
- No-Code AI Chatbot PlatformsGoogle AI Mode
- IT Helpdesk and IDP PlatformsOutside both engines’ top 25
- Voice of Customer Text Analytics PlatformsOutside both engines’ top 25
- CRM and Sales Pipeline SoftwareOutside both engines’ top 25
- Sales Forecasting and Revenue Intelligence SoftwareOutside both engines’ top 25
- Automated CRM Data Entry ToolsOutside both engines’ top 25
- Lead Management and CRM Integration SoftwareOutside both engines’ top 25
- Sales Enablement and Engagement PlatformsOutside both engines’ top 25
- Knowledge Base and Wiki SoftwareOutside both engines’ top 25
Topics where AI mentions Freddy AI
TopicMentioned in · on this topicRank
- AI support automation software for small business agency clients
- Tiered support management
- AI automation for customer order inquiries
- Small business CRM automation
- Simple CRM for non-tech-savvy reps
- Support platform for chat and tickets
- Knowledge base chatbot
- Small team workflow automation
- Compliance automation and endpoint management
- ITIL-aligned IT service management
- Scalable CRM for startups
- General CRM software
- No-code chatbot builder
- Affordable CRM for small teams
- CRM software with lead scoring
- Real-time agent assistance
- Lead scoring software
- CRM sales engagement tools
- Automated data capture CRM for voice and email
- Help desk software
- Pre-handoff data collection
- Self-service help center with AI search
- Omnichannel AI support agents for voice chat and SMS
- Internal wiki software
- Most mentionedMentioned in
- We use a major helpdesk software. Who offers a chatbot that can resolve tickets by reading our knowledge base within that helpdesk?on this questionIntercom shares the lead for mentions with 1 more41%
- Which AI support tools ingest knowledge bases, learn from tickets, and report ticket deflection?on this questionIntercom shares the lead for mentions with 3 more42%
Excerpts where Freddy AI appeared in the AI's answer
Google AI ModeSep 19, 2026, Google AI Mode Freshworks Freddy AI : Plugs into Freshdesk and Freshchat, absorbs existing knowledge articles, learns from past agent responses, and features out-of-the-box dashboards for measuring containment and deflection.
Google AI ModeAug 26, 2026, Google AI Mode Integrated into the Freshdesk suite, Freddy AI learns from past resolution paths, ticket fields, and solution articles.
- We use a specific customer service platform. Who offers an AI agent that can draft replies inside the ticket view?on this questionIntercom shares the lead for mentions with 1 more38%
Excerpts where Freddy AI appeared in the AI's answer
ChatGPTOct 31, 2026, ChatGPT Freshdesk Freddy AI: Interesting for proactive, context-aware reply suggestions.
ChatGPTSep 8, 2026, ChatGPT Freshdesk: Freddy AI Copilot drafts context-aware replies directly inside the ticket.
- Which AI customer support tools manage triage, prioritization, routing, and SLA urgency?on this questionZendesk shares the lead for mentions with 1 more38%
Excerpts where Freddy AI appeared in the AI's answer
ChatGPTOct 25, 2026, ChatGPT Freshdesk with Freddy AI combines ticket automation and AI-assisted handling
Google AI ModeAug 12, 2026, Google AI Mode Outfitted with Freddy AI , which evaluates ticket context to auto-suggest or predict standard and custom ticket fields
- best help desk software for small businesseson this questionZohodesk shares the lead for mentions with 3 more18%
- We use a ticketing system. Who offers an AI triage bot that routes tickets to the right department?on this questionZendesk is the most-mentioned brand24%
Excerpts where Freddy AI appeared in the AI's answer
Google AI ModeOct 25, 2026, Google AI Mode Freshdesk (Freshworks Freddy AI ): Uses Freddy AI to classify tickets by intent, set urgency levels, and auto-assign or route them
Google AI ModeAug 28, 2026, Google AI Mode Freshworks (Freshdesk / Freshservice via Freddy AI ): Offers AI-powered smart ticket categorizations and intelligent routing.
Freddy AI in AI answers
1 of 8
Which AI customer support tools manage triage, prioritization, routing, and SLA urgency?
ChatGPTChatGPT· Oct 25, 2026
Freshdesk with Freddy AI combines ticket automation and AI-assisted handling
Google AI ModeGoogle AI Mode· Aug 12, 2026
Outfitted with Freddy AI , which evaluates ticket context to auto-suggest or predict standard and custom ticket fields
Sites AI cites
- Your site15%
- Freshdesk Freddy AI (opens in a new tab) · 3%
- Revolutionize Customer Service with Freshdesk AI: Efficiency, Speed, and Satisfaction (opens in a new tab) · 3%
- AI-Powered Customer Service Software | Freshdesk | Freshworks (opens in a new tab) · 2%Leaves Freddy AI out
- Top 10 AI Customer Support Tools in 2026 [Reviewed and Ranked] (opens in a new tab) · 1%
- Helpdesk Automation with Freshdesk | Freshworks (opens in a new tab) · 1%
- Freshworks (Freddy AI) (opens in a new tab) · 1%
- Freshworks Freddy AI (opens in a new tab) · 1%
- 5 AI Agents Examples Transforming Customer Service Today (opens in a new tab) · 1%
- 15 AI Chatbots for Customer Service Care in 2026 | Freshchat (opens in a new tab) · 1%
- Freshdesk Customer Service Software for Enterprise Teams (opens in a new tab) · 1%
- Leaves Freddy AI out13%
- Best help desk software of 2026 | TechRadar (opens in a new tab) · 5%
- Freshworks review | TechRadar (opens in a new tab) · 5%Leaves Freddy AI out
- Want to improve ITSM workflows and efficiencies? Here are the top 5 AI features to look for | TechRadar (opens in a new tab) · 2%
- Freshdesk CRM review | TechRadar (opens in a new tab) · 1%
- I tested Kayako, a solid help desk platform with strong ticketing and collaboration features - but watch out on for the pricing (opens in a new tab) · 1%
- Leaves Freddy AI out9%
- Live Translate in Freshdesk : Freshdesk Support (opens in a new tab) · 2%
- Get Started with Freshdesk Omni : Freshdesk Support (opens in a new tab) · 2%Leaves Freddy AI out
- Freddy solution article suggestions for ticket resolution : Freshdesk Support (opens in a new tab) · 1%
- Understand the Ticket Details View | Freshdesk : Freshdesk Support (opens in a new tab) · 1%
- Quick guide to using Suggest Solution option in your Help Desk : Freshdesk Support (opens in a new tab) · 1%
- How to assign a conversation to a Freshchat agent from the bot : Freshdesk Support (opens in a new tab) · 1%
- Freddy solution article suggestions for ticket resolution : Freshdesk Support (opens in a new tab) · 1%
- Freddy solution article suggestions for ticket resolution : Freshdesk Support (opens in a new tab) · 1%
- Enhance Customer Support with Freddy AI: Self-Service, Copilot, and Insights : Freshdesk Support (opens in a new tab) · 1%Leaves Freddy AI out
- Purchase and Manage Freddy AI Ad-ons in Freshdesk : Freshdesk Support (opens in a new tab) · 1%
- 2%
- The best AI Customer Support Agent for Saas, B2C ... - Reddit (opens in a new tab) · 1%
- AI support vendor quoted 40% deflection, called 8% normal after 8 months (opens in a new tab) · 1%
- Best AIs for customer support? Tested a bunch. Some ... - Reddit (opens in a new tab) · 1%
- 6 best AI automation tools for customer support (opens in a new tab) · 1%
- 2%
- AI Ticket Routing in Freshservice (opens in a new tab) · 1%
- 9 Best AI Customer Service Software (AI Agents, Helpdesk, Voice Agents & More) (opens in a new tab) · 1%
- AI Agent Platform for Customer Support: Forethought (opens in a new tab) · 1%
- Balance AI Automation In Customer Support with Human Handoff | Email AI Agent | CX Quick Wins (opens in a new tab) · 1%
- Leaves Freddy AI out2%
- AI-Powered Customer Service Platform | Zendesk (opens in a new tab) · 1%Leaves Freddy AI out
- AI chatbot use cases for customer service (opens in a new tab) · 1%
- Lead Scoring Software Guide (Reviews + Tips for 2026) (opens in a new tab) · 1%
- Top 8 AI knowledge management tools of 2026 (opens in a new tab) · 1%Leaves Freddy AI out
