What AI says about BMC Smart IT

The page explains how BMC Helix ITSM: Smart IT mobile app lets users scan asset barcodes or QR codes with a mobile device to locate and view asset records in Smart IT, enabling asset-related actions from anywhere. With Receiving User permissions, users can scan multiple assets, view and edit asset details, and update their status (for example, when receiving or delivering assets); users without those permissions can only scan a single asset via the global search. The app supports updating asset details while working on tickets, matching scanned assets to existing records during deliveries or purchase orders, and indicates Found or Not Found, prompting asset creation if the code is not found.