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Decision Telecom offers an omnichannel CPaaS platform that enables businesses to automate and personalize communications across SMS, RCS, Viber, WhatsApp for Business, and more via APIs and a unified messaging dashboard. The platform includes features such as two-way Business Chat, Authentication API (including Flash Call), HLR Lookup, and an SMS Firewall to secure and optimize messaging, plus a global VoIP gateway for high-quality voice calls. With 800+ direct operator connections in 190+ countries, it positions itself as a carrier-grade global messaging and voice provider serving thousands of customers, with white-label and partner options.
AI named Decision Telecom in December 2025.