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What AI says about 8x8 CPaaS

Part of 8x8

Data as of Oct 18, 2026Based on 19,678 AI responsesReviewed by Dimitry Apollonsky

cpaas.8x8.com

8x8 CPaaS provides an omnichannel communications platform-as-a-service that lets businesses connect customers and teams via messaging, voice, and video, with APIs and security features including authentication. It offers contact center and unified communications solutions (8x8 Contact Center and 8x8 Work) and supports channels such as SMS, WhatsApp, RCS, Viber, LINE, plus Jitsi as a Service for video and Verif8 for multichannel authentication. Its Converse Engagement platform unifies multiple channels into a single AI-powered workspace for two-way customer interactions, with pricing, partners, and developer resources available.

8x810%

Products

Work<1%
Contact Center<1%

CPaaSThis page<1%

Mentioned in

<1%

of 19,678 answers across 8x8 CPaaS’s markets · since Jul 5

Mentions by AI engine

Each engine’s share of its own answers across 8x8 CPaaS’s markets · since Jul 5

ChatGPT Search0%
Google AI Mode<1%

Insights for 8x8 CPaaS

Weeks of Aug 3 – Aug 30, 2026

Slipping: Ranked #14 in Cloud Communications APIs and VoIP last week and #20 this week
Gap between platforms: A 8.7-point platform gap for 8x8 CPaaS in Cloud Communications APIs and VoIP: Google AI Mode 13%, ChatGPT Search 4.3%
Slipping: Dropped out of the Cloud Communications APIs and VoIP top ten

View 1 more insight in 1 market since Aug 2

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