How AI describes IQRec

IQRec is a cloud-native, unified call recording solution that captures compliant recordings across multiple platforms (Microsoft Teams, Cisco, Webex, Zoom, Avaya, and more) and across contact centers. It combines recording, AI-powered conversation analytics (transcription, sentiment, keyword detection), and quality assurance in one platform, enabling governance, regulatory compliance (GDPR, PCI DSS, HIPAA) and operational insights. It supports cloud, hybrid, or on-prem deployments, offers secure encryption and metadata-rich recordings, and provides a single analytics layer across the entire voice estate for improved customer experience and oversight.