What AI says about Citibot Web Chat

Citibot Web Chat provides an embeddable AI-powered chatbot for government websites, available 24/7 to answer resident questions and assist with services. Powered by generative AI, it crawls the site, documents, and FAQs to deliver real-time, accurate responses and automate workflows, with branding customized for each municipality. Trusted by 160+ agencies nationwide, it aims to reduce wait times, improve service delivery, and boost resident engagement.