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Always Culture provides patient-experience training and continuing education for hospitals and individual nurses to improve HCAHPS scores and foster a patient-centered culture through improved communication, empathy, and expectation management. The program features a 40-video library of HCAHPS-focused training, accredited for 3.5 ANCC CE contact hours, and available on HealthStream and other LMS platforms. Client hospitals report measurable HCAHPS gains, with public ratings influencing Medicare reimbursements and overall reputation.
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