How AI describes NY Connects

NY Connects is New York State’s no-wrong-door system that provides free, objective information and assistance on long-term services and supports for people of all ages or with disabilities. It helps individuals identify options such as personal care, housing, transportation, and caregiver supports, and assists with determining eligibility and applying for public benefits like Medicaid and SNAP. The program is overseen by NYSOFA and delivered locally through Area Agencies on Aging, Independent Living Centers, and local Departments of Social Services, with access via phone, in-person, an online directory, and person-centered options counseling.