We use a knowledge base. Who offers a feedback widget to ask "was this helpful?" on articles?
Data as of Sep 21, 2026 · Based on 303 AI responses from ChatGPT Search and Google AI Mode · See how Parse measures this
Data as of Sep 21, 2026 · Based on 303 AI responses from ChatGPT Search and Google AI Mode · See how Parse measures this
Brands AI recommends here
Named in 38% of answers
Best when you want built-in Yes/No article voting that ties into help center and messaging flows, including follow-up comments and AI-response feedback; can be extended for chat integration.
Named in 38% of answers
Best when you need configurable article ratings (Yes/No, 5‑star), comment collection, and built-in knowledge management reporting for enterprise portals; may be more complex to configure than lightweight tools.
Named in 30% of answers
Named in 29% of answers
Source | Citation share |
|---|---|
 Benchmarking Knowledge Base Performance: Metrics, Benchmarks, and Improvement Framework - Knowledge Base Softwarehttps://knowledge-base.software/guides/use-feedback-and-ratings-to-improve-knowledge-base-articles/ | 3% |
 Find out how your knowledge base articles are performing | Jira Service Management Cloud | Atlassian Supporthttps://support.atlassian.com/jira-service-management-cloud/docs/how-are-my-knowledge-base-articles-performing/ | 2% |
 Was This Helpful? – Article Feedback – WordPress plugin | WordPress.orghttps://wordpress.org/plugins/riaco-was-this-helpful/ | 2% |
 Article Feedback Widgets | YouTrack Cloud - JetBrainshttps://www.jetbrains.com/help/youtrack/cloud/article-feedback-widgets.html | 2% |
 Allow Specific Feedback on Knowledge Base Articleshttps://community.hubspot.com/t5/HubSpot-Ideas/Allow-Specific-Feedback-on-Knowledge-Base-Articles/idi-p/306793 | 2% |
 How To Collect B2B Customer Feedback: A Comprehensive Guidehttps://clearfeed.ai/blogs/how-to-collect-customer-feedback | 2% |
Helpful – Article Feedback Plugin – WordPress plugin | WordPress.orghttps://wordpress.org/plugins/daext-helpful/ | 2% |
 Templated Embedded Feedback - Qualtricshttps://www.qualtrics.com/support/website-app-feedback/creatives-tab/creative-types/embedded-feedback/ | 2% |
Solved: Was this helpful widget in Service Portal? - ServiceNow Communityhttps://www.servicenow.com/community/servicenow-ai-platform-forum/was-this-helpful-widget-in-service-portal/m-p/1074387 | 1% |
 The 12 best knowledge base software solutions for 2026 | KnowledgeOwlhttps://www.knowledgeowl.com/blog/posts/find-best-knowledge-base-software | 1% |
Several knowledge-base platforms offer a built-in **“Was this article helpful?” Yes/No widget**: - **Document360** — has an explicit **“Was this article helpful?”** Yes/No widget at the bottom of articles, with an optional written-feedback dialog.…
Several knowledge-base platforms offer a built-in “Was this article helpful?” Yes/No widget:
If you're choosing a knowledge-base product specifically because you want this widget, I can also give you a comparison of 10–15 KB platforms that support it, including whether they collect comments, provide analytics, and whether the widget is customizable.
Almost all dedicated knowledge base and customer support platforms include a built-in "was this helpful?" (thumbs up/down or emoji rating) feedback widget at the bottom of their articles. Here are the top providers that offer this feature: - **Zendesk Guide:** Features a native voting system at the bottom of every…
Almost all dedicated knowledge base and customer support platforms include a built-in "was this helpful?" (thumbs up/down or emoji rating) feedback widget at the bottom of their articles.
Here are the top providers that offer this feature:
If you are looking to implement this on a specific platform or trying to choose a knowledge base software , let me know your current tech stack or requirements!
Almost all major dedicated knowledge base and customer support software platforms offer a "was this helpful?" (thumbs up/down or yes/no) feedback widget built directly into their article templates. Popular platforms offering this feature include: -…
Almost all major dedicated knowledge base and customer support software platforms offer a "was this helpful?" (thumbs up/down or yes/no) feedback widget built directly into their article templates.
Popular platforms offering this feature include:
If you'd like, tell me:
I can help you narrow down which platform fits your workflow best.
Yes. Several knowledge-base platforms offer a built-in **“Was this article helpful?”** Yes/No (thumbs up/down) widget: - **Document360** — has a native **Enable feedback** option that puts “Was this article helpful?” at the bottom of articles; readers can also leave written feedback.…
Yes. Several knowledge-base platforms offer a built-in “Was this article helpful?” Yes/No (thumbs up/down) widget:
If you're choosing a KB specifically for this feature, I'd shortlist Document360, Zendesk Guide, and Salesforce Knowledge for native functionality. If you already have a knowledge base and just want to add the widget, a dedicated feedback tool such as feedback.tools may be more appropriate.
If you tell me which knowledge-base platform you use, I can check whether it has this built in and what the best widget/integration options are.
Virtually all major dedicated knowledge base and customer support platforms natively build a "Was this helpful?" (thumbs up/down, smiling/frowning emojis, or Yes/No) feedback widget at the bottom of their articles. The top platforms offering this built-in feature include: - [Document360](https://document360.com/) –…
Virtually all major dedicated knowledge base and customer support platforms natively build a "Was this helpful?" (thumbs up/down, smiling/frowning emojis, or Yes/No) feedback widget at the bottom of their articles.
The top platforms offering this built-in feature include:
Are you looking for a standalone widget to embed into a custom-built/static site, or are you shopping for an all-in-one knowledge base platform that includes this out of the box?
Many knowledge base platforms include a built-in **“Was this helpful?”** (Yes/No, thumbs up/down) article feedback widget, and there are also standalone widgets you can embed if your KB does not support it. Options include:…
Many knowledge base platforms include a built-in “Was this helpful?” (Yes/No, thumbs up/down) article feedback widget, and there are also standalone widgets you can embed if your KB does not support it. Options include:
| Vendor | Feedback capability | Best fit |
|---|---|---|
| Zendesk | Built-in Guide article ratings (“Was this article helpful?” style voting) with reporting and follow-up workflows | Customer support help centers |
| ServiceNow | Knowledge Article Helpful widget with helpful/not helpful feedback, optional messaging, and reporting options | Enterprise IT service portals ServiceNow |
| Document360 | Article feedback/rating widget, commonly used as thumbs up/down with analytics | Dedicated external documentation sites Parse |
| KnowledgeOwl | Article ratings with thumbs up/down or star ratings and reporting | Internal and customer-facing KBs KnowledgeOwl Support |
| Aha! Knowledge | Built-in article feedback (“This was helpful” / “This was not helpful”) with optional comments | Product documentation teams Aha! Support |
| Confluence | Knowledge articles can include “Did this article help?” voting | Teams already using Atlassian tools Atlassian Community |
| Standalone widgets (e.g., SendForm) | Embeddable Yes/No “Was this helpful?” widgets for any docs site | Custom-built KBs or platforms without native feedback SendForm |
If you already have a knowledge base, the best answer depends on the platform:
If you tell me which knowledge base you use (for example Zendesk, Confluence, GitBook, Notion, SharePoint, Intercom, Freshdesk, custom), I can narrow it down to the exact widget options.
GitBook
Yes. Several knowledge-base platforms offer a built-in **“Was this helpful?”** article feedback widget: - **Zendesk Guide** — built-in helpful/unhelpful voting on Help Center articles. - **ServiceNow Knowledge** — configurable article feedback, including Yes/No ratings and comments.…
Yes. Several knowledge-base platforms offer a built-in “Was this helpful?” article feedback widget:
If you're choosing a knowledge-base product specifically because of this feature, I'd narrow the comparison to Zendesk, Document360, ServiceNow, and HubSpot, then compare whether you need just Yes/No voting or follow-up comments, analytics, and feedback tied to individual articles.
**Almost all major knowledge base and customer support software providers offer a built-in "Was this helpful?" feedback widget** on their articles to capture reader satisfaction and content performance.[](https://www.happysupport.ai/en/blog/how-to-write-knowledge-base-articles)…
Almost all major knowledge base and customer support software providers offer a built-in "Was this helpful?" feedback widget on their articles to capture reader satisfaction and content performance.
Popular Knowledge Base Platforms with "Was this helpful?" Widgets
| Platform | Feedback Type | Additional Details |
|---|---|---|
| Document360 | Thumbs up/down + comments | Tracks reader sentiment and integrates with analytics to flag underperforming or outdated guides. |
| Zendesk Guide | Voting (Yes/No) + user feedback | Standard feature at the bottom of Help Center articles to tally customer satisfaction scores. |
| Intercom Help Center | Emoji or Thumbs reactions | Collects quick qualitative and quantitative feedback directly inside the messenger or help site. |
| Help Scout Docs | Simple Yes/No metric | Displays standard helpfulness prompts with minimal configuration required. |
| Notion / GitBook / Confluence | Custom or native reactions | Often requires third-party embeds or built-in page reactions depending on how you publish your public documentation. |
If you'd like, I can:
Virtually all major dedicated knowledge base and customer support platforms include a native "Was this helpful?" (thumbs up/down or Yes/No) feedback widget at the bottom of their articles.[](https://www.happysupport.ai/en/blog/how-to-write-knowledge-base-articles)…
Virtually all major dedicated knowledge base and customer support platforms include a native "Was this helpful?" (thumbs up/down or Yes/No) feedback widget at the bottom of their articles.
The primary platforms offering this feature out of the box include:
Are you looking for a standalone knowledge base platform , or are you trying to add this widget to a custom-built site or existing CMS?
Yes—there are quite a few. If you mean a **native or embeddable “Was this helpful?” widget at the bottom of knowledge-base articles**, good options include: - **Zendesk Guide** — native Yes/No article voting (“Was this article helpful?”), with options for collecting additional feedback.…
Yes—there are quite a few. If you mean a native or embeddable “Was this helpful?” widget at the bottom of knowledge-base articles, good options include:
If you tell me which knowledge-base platform you currently use (e.g. Intercom, Help Scout, Notion, Confluence, GitBook, custom KB), I can narrow this down to the best 3 options that integrate with it, including standalone widgets if your KB doesn't support feedback natively.
