Zendesk Quality Assurance in AI answers

Zendesk offers the Zendesk Resolution Platform, an AI-first service platform designed to deliver faster, higher-quality resolutions and continuously improve AI-powered service. It combines AI agents, Copilot proactive assistant, quality assurance, and AI-driven workforce management, with unified data, integrations, reporting, and enterprise-grade security and AI governance. It supports multi-channel customer service and IT service management through ticketing, messaging and live chat, voice, knowledge base, and other workflows, serving many industries from startups to healthcare and government.