Customer and Donor Engagement Software | Parse

Customer and Donor Engagement Software in AI answers

Data as of Oct 18, 2026Based on 125 AI responsesReviewed by Dimitry Apollonsky

AI summary

Influitive and InTouch Insight share the market closely, with Influitive recommended for gamified customer advocacy and InTouch Insight for omnichannel mystery shopping audits. When organizations need to segment overlapping donor, volunteer, and board member lists, Bloomerang is the usual answer.

Most-mentioned brands

Rank and Mentioned in · since Jul 6

#	Brand	Recommended for	Mentioned in
1	Influitive 33% gamified customer advocacy programs and community engagement	gamified customer advocacy programs and community engagement	33%
2	InTouch Insight 30% technology-driven omnichannel mystery shopping and multi-channel audits	technology-driven omnichannel mystery shopping and multi-channel audits	30%
3	ReferenceEdgePoint of Reference product line 24% Salesforce-native tracking of customer reference calls and content	Salesforce-native tracking of customer reference calls and content	24%
4	UserEvidence 24% automating customer case studies and managing reference content	automating customer case studies and managing reference content	24%
5	SlapFive 22% capturing customer evidence stories while preventing reference call fatigue	capturing customer evidence stories while preventing reference call fatigue	22%
6	Ipsos 21% global research and mystery shopping across physical, digital, and phone channels	global research and mystery shopping across physical, digital, and phone channels	21%
7	Second To None 21% holistic omnichannel mystery shopping and journey mapping assessments	holistic omnichannel mystery shopping and journey mapping assessments	21%
8	Bloomerang 19% nonprofit database segmentation showing overlap between donors and volunteers	nonprofit database segmentation showing overlap between donors and volunteers	19%
9	Bare International 18% customized mystery shopping audits covering in-person, phone, and digital touchpoints	customized mystery shopping audits covering in-person, phone, and digital touchpoints	18%
10	Point of Reference 17% managing customer reference call requests and advocate workflows	managing customer reference call requests and advocate workflows	17%
11	Deeto 15%		15%
12	Quiktrak 12%		12%
13	IntelliShop 11%		11%
14	Little Green Light 10%		10%
15	Shared Insight 10%		10%
16	Salesforce Nonprofit CloudSalesforce product line 10%		10%
17	DonorDock 9%		9%
18	Confero 9%		9%
19	Base · base.ai 8%		8%
20	Donorbox 8%		8%
21	RO InnovationUpland Software product line 8%		8%
22	DonorPerfect 7%		7%
23	Reality Based Group 7%		7%
24	Market Force · marketforce.com 6%		6%
25	Marketforce · mktfce.com 6%		6%
26	Nsite Inc.6%		6%
27	Neon One 6%		6%
28	Neon CRMNeon One product line 6%		6%
29	Givebutter 6%		6%
30	Airtable 6%		6%
31	ARC Quality Solutions 6%		6%
32	HubSpot 6%		6%
33	Virtuous 5%		5%
34	CauseVox 5%		5%
35	Peerbound 5%		5%
36	Microsoft Power BIMicrosoft product line 5%		5%
37	Salesforce Sales CloudSalesforce product line 4%		4%
38	Sonata CXSonata Software product line 4%		4%
39	Salesforce Nonprofit Success Pack (NPSP)Salesforce product line 4%		4%
40	Secret Shopper 4%		4%
41	Salesforce CRMSalesforce product line 3%		3%
42	More Good Together 3%		3%
43	Canva 3%		3%
44	Coyle Hospitality Group 3%		3%
45	PRESENCE 3%		3%
46	Tableau AgentSalesforce product line 3%		3%
47	Google SheetsAlphabet product line 3%		3%
48	VeriShop Insights 2%		2%
49	Gainsight 2%		2%
50	Salesforce 2%		2%
51	AboutFace Corp 2%		2%
52	Mystery Shopper Services 2%		2%
53	Venngage 2%		2%
54	TableauOwned by Salesforce 2%		2%
55	AuditCX 2%		2%
56	Microsoft ExcelMicrosoft product line 2%		2%
57	Lucidchart 2%		2%
58	Microsoft Dynamics 365Microsoft product line 2%		2%
59	Undercover CX 2%		2%
60	ISC-CX 2%		2%
61	Miro 2%		2%
62	DonorSnap 2%		2%
63	CXG 2%		2%
64	Proinsight 2%		2%
65	HS Brands 2%		2%
66	BestMark 2%		2%
67	Microsoft 2%		2%
68	Upstream BPO 2%		2%
69	BetterUnite 1%		1%
70	Giveffect 1%		1%
71	Keela 1%		1%
72	AQ Services 1%		1%
73	AdvocateHubInfluitive product line 1%		1%
74	Argenta Software 1%		1%
75	StatsKingdom 1%		1%
76	Microsoft LearnMicrosoft product line 1%		1%
77	Pipedrive 1%		1%
78	EveryActionBonterra Tech product line 1%		1%
79	Global Surveys 1%		1%
80	Base 1%		1%
81	Blackbaud Integrated PaymentsBlackbaud product line 1%		1%
82	ClientSuccess 1%		1%
83	MonkeyPod 1%		1%
84	Mershimer Group 1%		1%
85	Blackbaud Raiser's Edge NXTBlackbaud product line 1%		1%
86	Clareefai 1%		1%
87	ath Power Consulting 1%		1%
88	Trustmary 1%		1%
89	Sinclair Customer Metrics 1%		1%
90	Mystery Shoppers Ltd 1%		1%
91	ActiveCampaign 1%		1%
92	TrustED 1%		1%
93	Gigwalk 1%		1%
94	Service Evaluation Concepts 1%		1%
95	Creately 1%		1%
96	Renascence 1%		1%
97	Kindful 1%		1%
98	CAMELEON Global 1%		1%
99	Golden Volunteer 1%		1%
100	Ann Michaels & Associates, Ltd.1%		1%

Recommendations by AI engine

ChatGPT SearchGoogle AI Mode

Widest split: Ipsos, 34% on ChatGPT Search and 8% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT Search	Google AI Mode
Influitive	35%	30%
InTouch Insight	31%	29%
ReferenceEdge	19%	29%
UserEvidence	16%	32%
SlapFive	23%	21%
Ipsos	34%	8%
Second To None	16%	25%
Bloomerang	8%	30%
Bare International	31%	Outside Google AI Mode's top 25
Point of Reference	21%	13%

Customer and Donor Engagement Software in AI answers

Most-mentioned brands

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