Pendo Feedback, a component of Pendo Listen, captures and centralizes customer feedback from in-app collection, CSV files, and support tickets so product teams can understand what users want at scale. It uses AI to automatically categorize and prioritize themes, turn qualitative data into actionable insights, and let you curate views by segments or product areas. It integrates with Salesforce and Zendesk and is tightly connected to the rest of the Pendo One platform (analytics, in-app guides, session replay) to help validate ideas, roadmaps, and deliver features customers need.
AI named Pendo Feedback from November 2025 to June 2026.
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