What AI says about Medallia
Medallia is an experience management platform that collects and analyzes customer and employee feedback across multiple digital and contact center channels. It is regularly recommended for enterprise voice of the customer programs, multi-channel feedback collection, and sentiment analysis that detects intent or sarcasm.
AI calls itenterprise-grade,real-time,comprehensive,AI-driven,enterprise-level,large-scale
Since Jul 5Updated Nov 11, 2026Based on 26,759 AI answers
Reviewed by Dimitry Apollonsky
Mentioned in · Public index
7%
of AI answers about Medallia and its rivals · since Jul 5
Based on 26,759 AI answers
- ChatGPT8%
- Google AI Mode6%
How often AI mentions Medallia
of AI answers about Medallia and its rivals
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Sep 14OctNov 2
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Medallia products in AI answers
BrandMentioned in
Markets where AI mentions Medallia
Mentioned inLowHighFew answers
All marketsChatGPTGoogle AI Mode
- Voice of Customer Feedback PlatformChatGPTGoogle AI Mode
- Customer Feedback Survey SoftwareChatGPTGoogle AI Mode
- Voice of Customer Text Analytics PlatformsChatGPTGoogle AI Mode
- Employee Engagement & Pulse Survey SoftwareChatGPT
- Social Media Sentiment Analysis ToolsOutside both engines’ top 25
- Collaborative Diagramming and Journey Mapping SoftwareOutside both engines’ top 25
- Customer Reviews & UGC PlatformsOutside both engines’ top 25
- Customer Success & Churn Prediction PlatformsOutside both engines’ top 25
- Brand Intelligence and Reputation PlatformsOutside both engines’ top 25
- Contact Center Speech Analytics SoftwareOutside both engines’ top 25
- Omnichannel Marketing Automation PlatformsOutside both engines’ top 25
- User Research Repository SoftwareOutside both engines’ top 25
Topics where AI mentions Medallia
TopicMentioned in · on this topicRank
- Exit interview and onboarding sentiment automation for data scientists
- Research gap analysis for experiment generation
- Chat summary software for product feedback
- AI ticket classifier for product, feature, and sentiment
- Video testimonial collection
- User journey mapping
- Survey tool integrating with customer success platforms
- Sentiment and topic analysis APIs
- Customer interview analysis automation software
- Automated guest messaging
- Hotel guest experience app
- Real-time sentiment tracking
- Two-way SMS with human handoff
- Budget CSAT survey tools
- Customer churn prediction
- Most mentionedMentioned in
- My goal is to collect feedback from multiple channels into one place. What's the best Voice of the Customer (VoC) platform?on this questionMedallia shares the lead for mentions with 1 more88%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeNov 3, 2026, Google AI Mode Enterprise-focused, though generally more agile to deploy than Qualtrics or Medallia.
Google AI ModeOct 26, 2026, Google AI Mode Medallia, XM Discover by Qualtrics , and CustomerGauge leading enterprise options
- which is my top VOC analytics tool?on this questionChattermill shares the lead for mentions with 2 more74%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeSep 29, 2026, Google AI Mode Medallia excels at pulling in large volumes of structured and unstructured feedback
ChatGPTSep 21, 2026, ChatGPT Medallia / InMoment — more comprehensive enterprise CX platforms, especially where operational workflows and multi-channel experience management matter.
- We use a customer feedback tool. Who offers a text analytics integration to analyze sentiment?on this questionThematic shares the lead for mentions with 1 more68%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeNov 11, 2026, Google AI Mode Medallia (with MonkeyLearn) : Medallia’s experience cloud captures feedback
Google AI ModeSep 18, 2026, Google AI Mode Medallia (incorporating MonkeyLearn) : A dominant enterprise-level customer experience platform
- What's a good way to automate the collection and analysis of Net Promoter Score (NPS) feedback?on this questionZapier shares the lead for mentions with 2 more20%
Excerpts where Medallia appeared in the AI's answer
ChatGPTSep 14, 2026, ChatGPT Platforms such as qualtrics.com and medallia.com support automated feedback collection and integrations with operational systems.
Google AI ModeSep 6, 2026, Google AI Mode Use dedicated platforms like Qualtrics or Medallia to capture immediate in-product feedback.
- Which tool is the best for creating and sending customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys?on this questionTypeform shares the lead for mentions with 3 more31%
Excerpts where Medallia appeared in the AI's answer
Google AI ModeSep 20, 2026, Google AI Mode Qualtrics CoreXM / Medallia — Best for Enterprise & Advanced Analytics.
Google AI ModeSep 4, 2026, Google AI Mode Medallia: Another massive enterprise-grade platform built for omni-channel signal capture and deep organizational governance.
Medallia against rivals
- ease of usevsAskNicely
Medallia in AI answers
1 of 8
which is my top VOC analytics tool?
ChatGPTChatGPT· Sep 21, 2026
Medallia / InMoment — more comprehensive enterprise CX platforms, especially where operational workflows and multi-channel experience management matter.
Google AI ModeGoogle AI Mode· Sep 29, 2026
Medallia excels at pulling in large volumes of structured and unstructured feedback
Sites AI cites
- Your site18%
- Experience Management Software Platform – Medallia – Experience Management Software (opens in a new tab) · 7%Lists Medallia
- Net Promoter Score Guide (NPS) | Medallia (opens in a new tab) · 2%
- Seamlessly Connect Customer Insights | Medallia – Medallia (opens in a new tab) · 2%
- Listen To Your Customer Beyond Traditional Surveys – Medallia (opens in a new tab) · 1%
- Real Time Text Analytics Software – Medallia – Medallia (opens in a new tab) · 1%
- The #1 Experience Management Platform – Medallia – Medallia (opens in a new tab) · 1%
- Capture feedback from every experience with Medallia – Medallia (opens in a new tab) · 1%
- Customer Journey Analytics & Optimization – Medallia – Medallia (opens in a new tab) · 1%
- Beginner’s Guide to Text Analytics – Medallia (opens in a new tab) · <1%
- 7 Text Analytics Benefits for Feedback Programs - Medallia (opens in a new tab) · <1%
- Your site9%
- Digital Feedback In-app SDK administration | Medallia Documentation (opens in a new tab) · 1%
- Custom survey views | Medallia Documentation (opens in a new tab) · 1%Lists Medallia
- Medallia Digital In-App | Medallia Documentation (opens in a new tab) · 1%
- Sentiment analysis | Medallia Documentation (opens in a new tab) · 1%
- Mobile apps | Medallia Documentation (opens in a new tab) · 1%
- App Rating engagements | Medallia Documentation (opens in a new tab) · 1%Lists Medallia
- Digital Feedback In-app SDK administration (opens in a new tab) · 1%
- Text Analytics | Medallia Documentation (opens in a new tab) · 1%
- How is First Contact Resolution (FCR) calculated? | Medallia Documentation (opens in a new tab) · <1%
- Net Sentiment Score (NSS) | Medallia Documentation (opens in a new tab) · <1%
- Lists Medallia on 1 of 2 pages5%
- Gartner Magic Quadrant for Voice of the Customer Platforms (opens in a new tab) · 2%Leaves Medallia out
- Best Voice of the Customer Platforms Reviews 2026 | Gartner Peer Insights (opens in a new tab) · 1%Lists Medallia
- Best Voice of the Customer Platforms Reviews 2026 | Gartner Peer Insights (opens in a new tab) · 1%
- Gartner Magic Quadrant for Voice of the Customer Platforms (opens in a new tab) · <1%
- Critical Capabilities for Voice of the Customer Platforms (opens in a new tab) · <1%
- Best Voice of the Customer Platforms Reviews 2026 | Gartner Peer Insights (opens in a new tab) · <1%
- Leaves Medallia out5%
- The 6 Best NPS and CSAT Analytics Platforms (opens in a new tab) · 1%
- The 6 Best CSAT Tools That Link Satisfaction to Product Issues in 2026 (opens in a new tab) · 1%
- The 7 Best Customer Feedback Analytics Platforms in the US (opens in a new tab) · 1%Leaves Medallia out
- Customer Voice Analytics Platforms That Integrate with CRM Systems (opens in a new tab) · <1%
- G2 Crowd Favorites — The 6 Best Voice of Customer Platforms (opens in a new tab) · <1%
- The 5 Best Customer Intelligence Firms for Analyzing Customer Feedback (opens in a new tab) · <1%
- The 6 Best Sentiment Analysis APIs (opens in a new tab) · <1%
- The 6 Best Tools for Consolidating NPS, CSAT, and CES Data (opens in a new tab) · <1%
- Lists Medallia on 1 of 1 page3%
- 2%
- 20 Best Voice of Customer Platforms for Businesses: 2026 Edition (opens in a new tab) · 1%
- 11 Best Voice of Customer (VoC) Tools for 2026 (opens in a new tab) · 1%
- 10 Top AI Tools for Customer Service and Engagement: 2026 Edition (opens in a new tab) · <1%
- Customer Sentiment Analysis: Actionable Guide for Businesses | 2026 (opens in a new tab) · <1%
- Best Customer Support Automation Tools: 2026 Edition (opens in a new tab) · <1%
- 2%
- Which VoC tool is worth it for a CX/CS team in 2026? - Reddit (opens in a new tab) · 1%
- Best Medallia alternatives in 2026? : r/customerexperience (opens in a new tab) · <1%
- Which Employee Experience platform would you recommend and why? (opens in a new tab) · <1%
- [ Removed by moderator ] (opens in a new tab) · <1%
- What Are the Best Customer Satisfaction Software Tools in 2025? (opens in a new tab) · <1%
