What AI says about Freshworks
Freshworks provides software platforms for customer support, IT service management, marketing automation, and sales engagement. It comes up when teams look to automate employee onboarding, resolve helpdesk tickets, manage IT assets, or unify marketing and sales workflows.
AI calls itaffordable,AI-powered lead scoring,fast deployment,intuitive,budget-friendly,straightforward
Since Jul 5Updated Nov 11, 2026Based on 21,710 AI answers
Reviewed by Dimitry Apollonsky
Mentioned in · Public index
7%
of AI answers about Freshworks and its rivals · since Jul 5
Based on 21,710 AI answers
- ChatGPT7%
- Google AI Mode6%
How often AI mentions Freshworks
of AI answers about Freshworks and its rivals
Track your brand free to see 13 weeks of history.
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Sep 14OctNov 2
- · ChatGPT switched to GPT-6 Luna
Freshworks products in AI answers
Markets where AI mentions Freshworks
Mentioned inLowHighFew answers
All marketsChatGPTGoogle AI Mode
- CRM and Sales Pipeline SoftwareChatGPTGoogle AI Mode
- AI Knowledge Base & Slack AssistantsChatGPTGoogle AI Mode
- Automated CRM Data Entry ToolsChatGPTGoogle AI Mode
- AI Customer Support ChatbotsChatGPTGoogle AI Mode
- Help Desk & Ticketing SoftwareChatGPTGoogle AI Mode
- Sales Forecasting and Revenue Intelligence SoftwareChatGPT
- CRM Telephony Integration SoftwareChatGPTGoogle AI Mode
- CRM Software PlatformsChatGPTGoogle AI Mode
- IT Helpdesk and IDP PlatformsChatGPTGoogle AI Mode
- No-Code AI Chatbot PlatformsGoogle AI Mode
- Customer Success & Churn Prediction PlatformsChatGPTGoogle AI Mode
- Sales Enablement and Engagement PlatformsChatGPT
Topics where AI mentions Freshworks
TopicMentioned in · on this topicRank
- Affordable forecasting and quota management
- Small team workflow automation
- No-code AI agent for helpdesk integration
- Office asset tracking
- Sales pipeline management
- Mobile-friendly CRM
- Affordable CRM for small businesses integrating with email
- Simple CRM for non-tech-savvy reps
- CRM software for sales teams with email integration
- AI ticket reply drafting agents
- CRM onboarding and customer support
- Tiered support management
- Lightweight CRM for small sales teams
- Support platform for chat and tickets
- Easy to set up CRM for small business sales managers
- User-friendly CRM for small sales teams
- Budget enterprise multilingual call centers
- Separate inbound and outbound sales workflows
- Affordable CRM for small teams
- Free CRM software
- Scalable CRM for startups
- Quick CRM setup
- Knowledge base chatbot
- Seasonal call center scaling
- CRM software with lead scoring
- Budget-friendly CRM with automation for startups
- ITIL-aligned IT service management
- Omnichannel contact center
- Multilingual AI help center software
- IT and development team support
- Built-in email sequences
- AI support automation software for small business agency clients
- CRM sales engagement tools
- CRM software for team territory management
- ITSM platform with faster deployment
- Pipeline progress tracking
- High-volume deal management
- B2B account and opportunity management
- First CRM for a small team
- AI customer support SaaS for budget-conscious early-stage founders
- Mid-sized business IT asset management
- B2B lead data enrichment
- Chat transcript integration
- CRM with native phone integration
- Automated B2B data collection
- IT ticketing with asset management
- Flexible call center subscriptions
- Tiered support management software
- Affordable applicant tracking systems for developer screening
- Sales pipeline software for small teams
- Affordable helpdesk and ticketing
- User-friendly service catalog creation
- CRM for startups with high-volume records
- Knowledge base ticket support
- Enterprise IT asset management software
- AI ticket classifier for product, feature, and sentiment
- API-first CRM for sales teams
- Marketing-automated sales CRM
- Real-time agent assistance
- Website monitoring service for outages
- Professional services CRM
- Sales CRM with forecasting and reporting
- Incident management with audit and access controls
- CRM with native networking integration
- Omnichannel AI support agents for voice chat and SMS
- Help desk software
- CRM for multi-brand businesses
- Automated activity capture
- CRM for service businesses
- Pre-handoff data collection
- Real estate CRM flat pricing
- Telephony integration with CRM call recording
- Self-service help center with AI search
- Lead scoring software
- Lead generation tools for budget-conscious new real estate agents
- CRM integration marketplace
- Call center software
- No-code chatbot builder
- Partner pipeline management
- Customer-facing knowledge base
- CRM for retail
- B2B lead prospecting
- Contact data enrichment
- Budget CSAT survey tools
- Offline-capable CRM
- AI automation for customer order inquiries
- CRM marketing automation integration
- Lead routing software
- Cloud contact center software for internal remote teams
- Free B2B lead generation tools
- Automated data capture CRM for voice and email
- Employee onboarding software
- CRM for teams with CPQ integration
- Hosted status pages
- Two-way SMS with human handoff
- Buy vs build AI consulting
- IT vendor management
- Internal wiki software
- NPS and customer satisfaction surveys
- Most mentionedMentioned in
- We use a ticketing system. Who offers an AI triage bot that routes tickets to the right department?on this questionZendesk is the most-mentioned brand47%
Excerpts where Freshworks appeared in the AI's answer
- We use a major helpdesk software. Who offers a chatbot that can resolve tickets by reading our knowledge base within that helpdesk?on this questionIntercom shares the lead for mentions with 1 more48%
- best sales forecasting software for small businesseson this questionPipedrive shares the lead for mentions with 2 more71%
- Which AI customer support tools manage triage, prioritization, routing, and SLA urgency?on this questionZendesk shares the lead for mentions with 1 more42%
- As a company focused on customer success, which CRMs combine support ticket tracking and health scoring with sales data in one system?on this questionGainsight is the most-mentioned brand50%
Freshworks against rivals
- pricing
- ease of usevsHelp Scout
Freshworks in AI answers
1 of 8
As a startup expecting to double headcount, which CRMs scale best in terms of features and pricing without needing a complete re-platform?
ChatGPTChatGPTNo answer mentioning Freshworks
Google AI ModeGoogle AI Mode· Nov 11, 2026
Freshsales (Freshworks) (Best value-to-feature ratio for multichannel teams)
Sites AI cites
- Your site28%
- AI-Powered Customer & Employee Service Software | Freshworks (opens in a new tab) · 7%Lists Freshworks
- Freshsales: Streamlined Sales CRM Solution | Freshworks (opens in a new tab) · 3%Lists Freshworks
- Freshsales: Streamlined Sales CRM Solution | Freshworks (opens in a new tab) · 1%
- AI-Powered Customer Service Software | Freshdesk | Freshworks (opens in a new tab) · 1%Lists Freshworks
- Freshsales Pricing & Plans | Freshworks (opens in a new tab) · 1%Lists Freshworks
- Freshdesk Freddy AI (opens in a new tab) · 1%
- Freshdesk Customer Support Software Pricing & Plans | Freshworks (opens in a new tab) · 1%Lists Freshworks
- Freshworks Freddy AI (opens in a new tab) · 1%
- Freshsales: Streamlined Sales CRM Solution | Freshworks (opens in a new tab) · 1%
- Freshservice ITSM Software Pricing & Plans | Freshworks (opens in a new tab) · 1%Leaves Freshworks out
- Lists Freshworks on 3 of 4 pages26%
- Freshworks review | TechRadar (opens in a new tab) · 21%Lists Freshworks
- Best help desk software of 2026 | TechRadar (opens in a new tab) · 1%
- Freshdesk CRM review | TechRadar (opens in a new tab) · 1%
- Best call center software of 2026 | TechRadar (opens in a new tab) · <1%
- Best small business CRM of 2026 | TechRadar (opens in a new tab) · <1%Lists Freshworks
- Want to improve ITSM workflows and efficiencies? Here are the top 5 AI features to look for | TechRadar (opens in a new tab) · <1%
- Freshsales CRM review 2025 | TechRadar (opens in a new tab) · <1%Lists Freshworks
- Best ITSM tool of 2026 | TechRadar (opens in a new tab) · <1%Leaves Freshworks out
- Zendesk Relate 2025 - live updates from the event as it happened (opens in a new tab) · <1%
- What does omnichannel in customer service actually mean, and why is it so important (opens in a new tab) · <1%
- Leaves Freshworks out5%
- 5 Free Employee Onboarding Software For Small Businesses (opens in a new tab) · 1%Leaves Freshworks out
- Automate Employee Onboarding in Microsoft 365 (opens in a new tab) · <1%
- Cut sales follow-up from 4 hours to 4 minutes (opens in a new tab) · <1%
- Real Time IT Service Desk Analytics with Freddy AI | Freshservice (opens in a new tab) · <1%
- Don't Waste Money! 5 Best CRMs for Small Business & ... (opens in a new tab) · <1%
- 5 Best Employee Onboarding Software for Any Business (opens in a new tab) · <1%
- Engaging users with Virtual Agent via Issue Auto Resolution (opens in a new tab) · <1%
- SLA Automation: Control Your Customer Support Tickets (opens in a new tab) · <1%
- 10 Best CRM Software for Customer Service (opens in a new tab) · <1%
- How to set up Fin AI Copilot (opens in a new tab) · <1%
- Your site4%
- What are sales sequences? How to configure a sequence? : Freshsales (opens in a new tab) · 1%Lists Freshworks
- Freshsales | Freshsales Suite | Workflows : Freshsales (opens in a new tab) · <1%Lists Freshworks
- How to configure multiple deal pipelines? : Freshsales (opens in a new tab) · <1%Lists Freshworks
- Account Health Score Overview - Support : Freshworks (opens in a new tab) · <1%
- Onboarding and Setup : Freshsales (opens in a new tab) · <1%
- Submitting a ticket via the portal : Freshsales (opens in a new tab) · <1%
- Freshsales | Freshsales Suite | Workflows : Freshsales (opens in a new tab) · <1%Lists Freshworks
- Freshsales | Freshsales Suite | Preferred Pipeline : Freshsales (opens in a new tab) · <1%Lists Freshworks
- Connect your email | Freshsales | Freshsales Suite : Freshsales (opens in a new tab) · <1%Lists Freshworks
- How to use the Analytics Dashboard? : Freshsales (opens in a new tab) · <1%Lists Freshworks
- Leaves Freshworks out2%
- Freddy solution article suggestions for ticket resolution : Freshdesk Support (opens in a new tab) · <1%
- Get Started with Freshdesk Omni : Freshdesk Support (opens in a new tab) · <1%Leaves Freshworks out
- Set up Freddy's Auto Triage to auto classify new tickets : Freshdesk Support (opens in a new tab) · <1%
- AI Agent Setup and Configuration in Freshdesk : Freshdesk Support (opens in a new tab) · <1%
- Build workflows: no code agentic workflows : Freshdesk Support (opens in a new tab) · <1%
- Build workflows: no code agentic workflows : Freshdesk Support (opens in a new tab) · <1%
- Set up and configure Email AI Agent : Freshdesk Support (opens in a new tab) · <1%
- 1%
- Reddit - Prove your humanity (opens in a new tab) · <1%
- How we stopped drowning in support tickets using AI Agents (opens in a new tab) · <1%
- Best CRM with Virtual Phone System and Shopify Integration ... (opens in a new tab) · <1%
- What does omnichannel customer service platform even mean because everyone says something different?? (opens in a new tab) · <1%
- Wake up Freshservice - Reddit (opens in a new tab) · <1%
- 1%
- The 8 best AI tools for support ticket triage in 2026 | eesel AI (opens in a new tab) · <1%
- A complete guide to the Freddy AI conversational knowledge base (opens in a new tab) · <1%
- An honest Freddy AI review for 2025: Features, pricing, and limitations (opens in a new tab) · <1%
- Your guide to the Freshdesk Freddy AI knowledge base (opens in a new tab) · <1%
- Freshservice ticket deflection: how to reduce IT tickets with AI (2026) (opens in a new tab) · <1%
