What AI says about Desk365
Desk365 is an AI-powered helpdesk and ticketing platform that integrates with channels like Microsoft Teams and email. It comes up for teams seeking simple, low-cost IT help desks, unified email inboxes, and knowledge base tools that suggest articles within ticket views.
Since Jul 5Updated Nov 10, 2026Based on 16,484 AI answers
Reviewed by Dimitry Apollonsky
Mentioned in · Public index
<1%
of AI answers about Desk365 and its rivals · since Jul 5
Based on 16,484 AI answers
- ChatGPT<1%
- Google AI Mode<1%
How often AI mentions Desk365
of AI answers about Desk365 and its rivals
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Sep 14OctNov 2
- · ChatGPT switched to GPT-6 Luna
Markets where AI mentions Desk365
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Topics where AI mentions Desk365
TopicMentioned in · on this topicRank
- AI picks mostMentioned in
- We use a helpdesk software. Who offers a knowledge base builder that suggests articles inside the ticket view?on this questionAI picks Zendesk most4%
Excerpts where Desk365 appeared in the AI's answer
Google AI ModeAug 26, 2026, Google AI Mode Desk365 : Integrates a knowledge base right into the ticket response editor, making it seamless for agents to search and incorporate relevant documentation on the fly.
Google AI ModeAug 6, 2026, Google AI Mode Desk365 ( Desk365 Knowledge Base ): Includes an integrated knowledge base where agents can search and insert articles without leaving the ticket interface
- We use a specific customer service platform. Who offers an AI agent that can draft replies inside the ticket view?on this questionAI picks Intercom and 1 more about as often4%
Excerpts where Desk365 appeared in the AI's answer
Google AI ModeAug 7, 2026, Google AI Mode Desk365: Includes a Draft with AI / AI Copilot feature inside the ticket details page
- I need a better way to manage all our customer emails. What's the best help desk software with a simple, unified inbox?on this questionAI picks Help Scout and 1 more about as often2%
Desk365 in AI answers
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What is the best IT helpdesk and ticketing system that is free or very cheap for a small IT department of 2-3 people?
ChatGPTChatGPTNo answer mentioning Desk365
Google AI ModeGoogle AI Mode· Sep 10, 2026
Desk365 / Freshdesk - What it is: Helpdesks built specifically to integrate tightly into tools you might already use
Sites AI cites
- Your site35%
- 12 Best Email Ticketing Systems for Faster Customer Support (opens in a new tab) · 14%
- 9 Best Free Ticketing Systems for SMBs in 2026 (opens in a new tab) · 11%
- Knowledge base software | Desk365 (opens in a new tab) · 3%
- AI-powered helpdesk software for teams of all sizes | Desk365 (opens in a new tab) · 1%Leaves Desk365 out
- AI Agent | Desk365 (opens in a new tab) · 1%
- 21 Best IT Ticketing Systems for 2026 (opens in a new tab) · 1%
- I Researched 8 IT Asset Management Software: This one is the Best (opens in a new tab) · 1%
- Craft ticket responses in seconds with Draft with AI - Desk365 (opens in a new tab) · 1%
- Best GLPI Alternative in 2026 | Desk365 (opens in a new tab) · 1%
- 11%
- Anyone using AI to dispatch tickets ? : r/msp - Reddit (opens in a new tab) · 3%
- help desk tools are you guys actually using for small internal teams? (opens in a new tab) · 1%
- What’s everyone using for internal IT help desk / ticketing these days? (opens in a new tab) · 1%
- Support/ticketing software for help calls/emails? : r/ITManagers (opens in a new tab) · 1%
- What's the best customer support software 2026 that's not big brand pricing insanity (opens in a new tab) · 1%
- Free ticketing system : r/sysadmin - Reddit (opens in a new tab) · 1%
- Decent ticket systems for decent cost? (opens in a new tab) · 1%
The page AI cites most for Desk365
Brands AI mentions
Mentioned in
