Riskified leads a nearly even field with Signifyd for fraud prevention with a chargeback guarantee for digital goods. Signifyd offers configurable coverage, including a total chargeback liability shift.
However, a few major enterprise fraud prevention platforms explicitly support and offer financial liability-shift guarantees for digital goods and virtual items, provided you meet their data integration requirements:
- **Riskified:** Provides a [Riskified Chargeback Guarantee](https://www.riskified.com/chargeback-guarantee/) that evaluates card-not-present transactions in real-time using machine learning. They support a wide array of verticals, including digital goods and software, contractually covering the financial liability of approved orders if a fraudulent chargeback slips through.[[1](https://www.clear.sale/fraud-protection/guaranteed-chargeback-protection)](https://www.riskified.com/chargeback-guarantee/)
- **Forter:** Delivers real-time decisioning and a Forter Guarantee that covers both criminal and friendly fraud chargebacks on approved transactions. Their automated platform evaluates digital, travel, and retail goods without requiring traditional physical shipping proofs.[[1](https://www.clear.sale/fraud-protection/guaranteed-chargeback-protection)](https://www.forter.com/blog/what-is-chargeback-fraud-and-what-to-do-about-it/)[[2](https://stripe.com/resources/more/chargeback-fraud-101)](https://www.forter.com/maximize-conversions-minimize-chargebacks/)
Note on implementation: To qualify for a digital goods chargeback guarantee, these platforms typically require you to pass rich contextual data during checkout—such as device fingerprinting, IP address, login/browsing history, and internal timestamps proving digital delivery or account access.[](https://www.clear.sale/blog/how-merchants-reduce-chargeback-risks-virtual-items)
If you're looking to protect a specific type of digital product, tell me:
What kind of digital goods you sell (e.g., software licenses, in-game items, gift cards)
Your current monthly transaction volume or average ticket size
I can help you narrow down which of these providers aligns best with your business model.
Yes. For digital goods—software, downloads, online courses, subscriptions, digital services, gaming/content, etc.—the strongest current options I found are:
Provider
Chargeback guarantee?
Digital goods fit
What’s covered
Riskified
Yes
Explicitly supported
Fraud chargebacks on approved transactions; its Chargeback Guarantee specifically lists digital goods as a vertical.
Signifyd
Yes
Yes, but verify your exact category
Particularly broad: its Complete Chargeback Protection covers fraud and specified non-fraud chargebacks on approved orders, including items-not-received, subscription cancellation, processing issues, etc.
Forter
Yes, contract-dependent
Strong
Offers covered/guaranteed agreements, and explicitly markets to digital goods/services. It has a case study involving Fiverr and another specifically for digital goods.
Stripe Chargeback Protection
Yes
Explicitly supported
Stripe says its protection covers both digital and physical goods; eligible fraudulent disputes are reimbursed without requiring evidence submission.
SEON
Not for Shopify; generally a different model
Yes for fraud prevention
SEON offers automated chargeback management/recovery, but its Shopify documentation explicitly says no chargeback guarantee.
Sift
No
Very strong
Sift explicitly says it does not provide chargeback insurance/protection; it focuses on prevention and dispute mitigation.
My shortlist
1. Riskified — best pure fraud-guarantee candidate for digital goods.
Riskified explicitly lists Digital Goods among the industries covered by its Chargeback Guarantee, with the provider assuming the covered fraud-chargeback risk on approved orders.
2. Signifyd — best if you want broader chargeback coverage.
Its differentiator is that the guarantee isn't limited to traditional card-not-present fraud. Signifyd says its Complete Chargeback Protection covers both fraud and numerous non-fraud chargeback reasons.
3. Forter — particularly interesting for digital services/marketplaces.
Forter offers chargeback-guaranteed agreements and specifically targets digital commerce. Its Fiverr case study is especially relevant because Fiverr is a large digital-services marketplace.
4. Stripe Chargeback Protection — potentially simplest if you're already on Stripe.
Stripe's current materials say Chargeback Protection supports businesses selling digital and physical goods. This can be considerably simpler than adding a separate fraud vendor, although eligibility and coverage terms need to be checked for your account.
One important distinction
Don't confuse chargeback recovery with a chargeback guarantee.
With a recovery service, you still bear the loss and the vendor tries to win the dispute. With a guarantee/liability-shift product, the vendor takes financial responsibility for covered chargebacks on transactions it approved. Stripe's current explanation makes this distinction explicitly.
For digital goods specifically, I'd start by getting quotes/terms from Riskified, Signifyd, Forter, and Stripe, then compare the contractual exclusions. Digital products can have unusual issues around “product not received,” friendly fraud, subscriptions, refunds, account takeover, and evidence of digital fulfillment, so the headline "chargeback guarantee" isn't enough.
If you tell me what kind of digital goods you sell (e.g. SaaS, courses, downloads, gaming, subscriptions) and your approximate monthly transaction volume, I can narrow these down and compare pricing, coverage, exclusions, integration, and likely best fit.
If you are struggling with a high rate of false positives, moving to a strict Chargeback Guarantee (CBG) or chargeback insurance provider could actually make your problem worse.
Because these providers take on 100% of the financial liability for missed fraud, they have an economic incentive to over-correct. They will often tighten transaction rules drastically, leading to a "black box" system that declines even more borderline, legitimate orders to protect their own bottom lines.[](https://blog.covery.ai/misconceptions-on-chargeback-guarantee-model-and-fraud-detection/)
However, if you want a partner to absorb the liability while actively leveraging machine learning and manual reviews to reduce your false decline rate, several major providers offer this exact model.
🔎 Leading Chargeback Guarantee & Protection Providers
The following established fraud prevention companies offer direct liability-shift or chargeback insurance models:
False Positive Strategy : They use large-scale machine learning models trained on over a billion transactions to approve borderline orders in real time. Their "Recover" feature uses customer-centric flows specifically engineered to reduce false declines.[](https://www.riskified.com/chargeback-guarantee/)
ClearSale:
Core Focus : Combines automated data scanning with an internal team of manual fraud examiners.
Core Focus : Offers a 100% financial guarantee against fraud and friendly fraud chargebacks on approved orders.
False Positive Strategy : Uses a commerce network to recognize returning customers across different stores, maximizing approval rates for buyers who might look suspicious on a standalone platform.
Kount (an Equifax Company):
Core Focus : Provides customizable fraud mitigation. They offer a flexible chargeback guarantee program as an add-on or managed service.
Under a guarantee model, you pay a premium on every single transaction so the vendor covers the rare fraud slip-ups. Instead, consider a SaaS-based platform where you pay a flat technology fee, use their advanced AI to drop false positives, and retain fraud liability yourself.[](https://www.forter.com/blog/myth-busters-fraud-insurance/)
Aspect
🛡️ Chargeback Guarantee Model
⚙️ SaaS / Managed Model
Financial Liability
The vendor covers 100% of approved fraud costs.
Your business retains the liability for missed fraud.
Impact on False Positives
Higher Risk. Vendors may aggressively decline orders to protect themselves.
Lower Risk. Focuses on giving your team the accurate data to approve more orders.
Pricing Structure
Percentage fee per approved transaction (higher cost).
Flat software licensing or per-api-call fee (lower cost).
To help narrow down the best solution for your business, could you share:
Your approximate annual transaction volume or average order value?
Whether you currently use an in-house fraud team or a specific platform (like Shopify, Stripe, or Adyen)?
If your false positives are coming from rigid automated rules or manual review bottlenecks?
If by “chargeback guarantee insurance” you mean a provider that takes financial liability for chargebacks on transactions it approves, there are several established options. The industry usually calls this a chargeback guarantee or liability shift, rather than traditional insurance.
riskified.com — Its Chargeback Guarantee covers eligible fraud-related chargebacks on approved card-not-present orders. It also has tools specifically aimed at reducing false declines, including review/recovery of borderline orders.
signifyd.com — Offers Guaranteed Fraud Protection, with reimbursement for fraudulent chargebacks on approved orders. Its Complete Chargeback Protection goes further by covering specified fraud and non-fraud chargebacks. Pricing is generally a percentage of approved order value.
The important distinction for your situation
Since your problem is too many false positives, don't evaluate these providers solely on their fraud-detection rate. The useful model is:
Provider makes the approve/decline decision → you approve more borderline transactions → provider assumes the contractual chargeback liability on eligible approved transactions.
Riskified explicitly describes this as shifting chargeback costs to the fraud provider, while Signifyd describes its guarantee as allowing merchants to approve orders that might otherwise be declined.
I'd compare vendors on these specific contract terms:
Question
Why it matters
What chargeback reason codes are covered?
“Fraud only” can leave substantial liability with you.
Are non-fraud chargebacks covered?
Important for friendly fraud, INR, duplicate, credit-not-processed, etc.
Are all approved transactions guaranteed?
Look for exclusions and caps.
What happens with manual overrides?
You don't want your team accidentally voiding the guarantee.
How is pricing calculated?
Commonly tied to approved transaction/order value.
What approval-rate/false-positive commitments exist?
One terminology caveat: “chargeback insurance” isn't generally a conventional insurance product; Riskified itself argues that the term is misleading and that its product is a contractual guarantee instead. Signifyd, meanwhile, sometimes uses “chargeback insurance” in its marketing, but describes the underlying product as a financial guarantee/liability shift.
If you tell me your business type (e-commerce, SaaS, marketplace, travel, digital goods, etc.), approximate monthly transaction volume, average ticket, and current false-positive rate, I can narrow this to the providers/models that fit and show what you'd want to negotiate in the contract.
