What's the best knowledge base software for creating IT troubleshooting guides for end-users?

Snapshot as of Mar 12, 2026. Sign up free to see the latest daily data.

Total mentions

305

Unique brands

Avg brands/response

8.2

Top domain

knowledgeowl.com

Top brand

Document360

Unlock full data

Full brand & citation dataResponse trends over timeTrack your brand's ranking

Prompt visibility

Prompt visibility score combining mention rate and average position - 0-100 scale.

Top brand - Visibility score

Document36050.9%

Confluence30.6%

Stonly30.0%

Responses

Counts only on free plans

Total responses

Total mentions

305

Total citations

658

Related prompts

Other prompts with similar intent

As an IT support specialist, what's the best knowledge base software for creating internal troubleshooting guides?What is the best knowledge base software?What is the best platform for hosting a public-facing knowledge base for a software product?I want to build a simple FAQ or knowledge base for our customers. What's an easy-to-use tool for that?My goal is to build a self-service help center. What's the best knowledge base software with an AI-powered search?As an Operations Manager, I need to document our standard operating procedures (SOPs). What is the best software for creating and managing an internal knowledge base?

Response details

Preview AI responses and ranking movement over time.

Citation breakdowns

See which domains and URLs are cited for this prompt.

Similar prompts

Explore nearby prompt opportunities and overlap.

Total mentions

305

Unique brands

Avg brands/response

8.2

Top domain

knowledgeowl.com

Top brand

Document360

Unlock full data

Full brand & citation dataResponse trends over timeTrack your brand's ranking

Prompt visibility

Prompt visibility score combining mention rate and average position - 0-100 scale.

Top brand - Visibility score

Document36050.9%

Confluence30.6%

Stonly30.0%

Responses

Counts only on free plans

Total responses

Total mentions

305

Total citations

658

Related prompts

Other prompts with similar intent

Top brand - Mention rate

Document36077.8%

Zendesk Guide66.7%

Confluence44.4%

Stonly44.4%

Helpjuice44.4%

Top brand - Avg. position

Document3601.9

Confluence2.0

Stonly2.5

Helpjuice4.7

Zendesk Guide5.5

Top cited URLs

knowledgeowl.com

2.9%

scribe.com

2.7%

userpilot.com

2.7%

text.com

2.6%

sobot.io

2.6%