What software supports video adjusting, allowing an adjuster to direct a customer's phone camera remotely?

Yes. The category is usually called remote visual assistance, video adjusting, or remote video inspection (RVI). For insurance claims, notable options include:

• VSight — browser-based; adjuster sees the claimant’s camera, uses AR annotations, freezes frames, and captures evidence.
• SightCall — enterprise insurance platform with live video, AR guidance, and evidence capture.
• Zoho Lens — live camera, annotations, snapshots, freeze-frame, and insurance-specific workflows.
• Blitzz — remote insurance inspections with live video, guided capture, and documentation.
• IRIS (Integra) — specifically designed for remote loss adjusting, with adjusters guiding customers through smartphone video/photo capture.

If you mean the adjuster can actually control functions such as zoom or the flashlight, rather than merely tell the customer where to point the camera, that distinction matters; I can narrow the list to software supporting those controls.

Software in this category is referred to as Remote Video Inspection (RVI), Visual Assistance , or AR Remote Support software . It allows an insurance adjuster or support agent to send a secure link via SMS or email to a customer's smartphone. When tapped, it opens a live HD video stream directly through the phone’s mobile browser (requiring no app download for the customer).

During the live stream, the remote adjuster can guide the customer, freeze frames, remotely trigger the phone's flashlight, zoom in on damage, and draw augmented reality (AR) annotations or pointers directly onto the customer's live screen. The software also securely geo-tags, timestamps, and records evidence for the claims file.

Top software platforms supporting this functionality include:

• 1. Blitzz — Widely used for insurance claims and property/auto inspections. It features zero-app browser connection via SMS/text, live AR pointers, measurement tools, and automated AI inspection reports.
• 1. SightCall — A massive enterprise-grade visual support platform heavily integrated into insurance carriers and field services for remote FNOL (First Notice of Loss) and damage adjusting.
• 1. TechSee — Combines live video interaction with computer vision and AI guidance to help adjusters and technicians identify and document property or auto damage in real-time.
• 1. CareAR — A Xerox company platform providing augmented reality visual engagement, allowing remote experts to digitally guide customers through interactive visual overlays.
• 1. VSight Remote — Browser-based WebRTC visual assistance that supports live annotations, evidence capturing, and multi-user expert collaboration.
• 1. Help Lightning — Utilizes a unique "merged reality" technology where the adjuster's virtual hand/pointer can be superimposed directly into the live video view of the customer's physical space.

Are you looking for a solution to integrate into an existing claims enterprise system , or do you need a stand-alone tool for a smaller independent adjusting team?

Yes. The software category you're describing is usually called video adjusting, remote visual inspection, or visual assistance for insurance claims.

If you specifically mean the adjuster can see the customer's phone camera and direct what the customer is showing, these are strong options:

• sightcall.com — Probably the closest match. It supports live video, AR pointers/annotations, remote zoom, freeze-frame, photo capture, geolocation, and other remote camera functions. SightCall's insurance material specifically describes the adjuster controlling camera functions while the customer holds the phone.
• vsight.io — Very good fit for P&C claims. The claimant opens a link, shares their phone camera, and the adjuster can guide the inspection with AR annotations and capture timestamped/geotagged evidence. No app is required.
• zoho.com — Live customer camera, AR highlighting, snapshots, freeze-frame, voice/text communication, and mobile-to-mobile sessions. Zoho specifically markets it for insurance adjusters.
• integratechnical.com — Built specifically around remote loss adjusting. The adjuster guides an untrained person through taking video, photos, zooming into areas of interest, and gathering incident information.
• blitzz.co — Remote visual inspection/assistance with live video, annotations and evidence capture; applicable to insurance as well as field service.
• cotality.com — Its claims ecosystem includes remote video inspection capabilities for property claims.

The key distinction

There are two different meanings of "direct the customer's camera":

1. Guided camera — the adjuster says or visually indicates "point the camera here, move closer, show me the ceiling" and can annotate/freeze/capture the feed.

2. Actual remote camera control — the adjuster can remotely trigger things such as zoom, flashlight, or taking a high-resolution photo on the customer's device.

If you specifically need #2, SightCall is the one I'd investigate first. Its insurance documentation explicitly describes remote zoom, remote HD photographs, remote flashlight activation, live pointers, annotations, and the adjuster controlling the camera while the customer holds the phone.

If your use case is auto claims, homeowners/property claims, or both, I can also compare the leading platforms specifically on remote camera control, Xactimate/XactAnalysis or Guidewire integration, recording, measurements, app-vs-browser, pricing, and carrier-level security/compliance.

Several enterprise-grade remote visual assistance and insurance claims platforms allow an adjuster to direct a customer's smartphone camera in real time. Typically, the customer clicks an SMS or email link (requiring no app download or account creation) to launch a secure video session via their mobile browser.

The adjuster can then remotely control features like the flashlight/torch, zoom, take high-resolution geotagged/timestamped snapshots, and use augmented reality (AR) pointers or annotations directly on the live video frame.

Leading software solutions in this space include:

• SightCall : One of the most widely adopted platforms by major insurance carriers globally. It features remote video assistance, AR pointers, live measurements, and high-res photo capture for property, auto, and casualty claims.
• Blitzz : Designed for remote video inspections across insurance, property, and field services, allowing adjusters to control the customer's camera zoom, toggle the flash, and snap photos remotely.
• Virtually OnSite (VOS) : Offers browser-based live video streaming where adjusters and property inspectors can guide the customer's mobile camera, drop AR markers, and save documentation directly to the file.
• Zoho Lens : An AR-powered remote assistance tool used by insurance providers that lets adjusters view live video streams, freeze frames, point out areas of interest, and guide policyholders step-by-step.
• VSight : Provides digital First Notice of Loss (FNOL) and remote visual claims software featuring live AR-guided inspection, remote camera manipulation, and secure evidentiary recording.

If you are looking to implement a tool like this, let me know:

• Are you looking for a solution for property/homeowners claims, auto , or general field inspection?
• Do you need it to integrate with a specific claims management system (CMS)?

Software that enables a remote expert or adjuster to direct, view, and interact with a customer's live smartphone camera is known in the industry as visual remote assistance or remote video inspection software.

Instead of requiring the customer to download a specialized app, these platforms typically text or email a secure link. Once the customer clicks the link, a browser-based video session starts instantly. The adjuster can then see the damage in real-time, drop digital pointers, take high-resolution snapshots, and occasionally toggle the phone's flashlight or zoom remotely.

Top software platforms providing these capabilities include:

• Blitzz: Widely used across property, auto, and commercial insurance claims. It features zero-download browser access, augmented reality (AR) annotations that stick to physical objects in 3D space, high-resolution evidence capture, and remote control over device features like the flashlight and zoom.
• Flyreel by LexisNexis Risk Solutions: An AI-driven virtual property inspection and claims platform that guides homeowners or claimants through self-inspections using interactive video and smart-camera technology.
• Aturner / TechSee / VSight: Other prominent enterprise visual assistance platforms that use computer vision and AR to let remote agents direct field cameras, though some lean more heavily into tech support or field service rather than P&C insurance specifically.

If you are looking for a tool for a specific insurance line (like auto or property) or need help integrating it with a core CRM like Salesforce , let me know and I can provide more details.

The software category you’re describing is usually called remote video inspection (RVI), virtual claims inspection, or visual assistance software. It allows an insurance adjuster to send a customer a link, view the customer’s smartphone camera feed, and guide the customer on what to show. Most systems do not literally take over the phone camera; instead, they provide live video, annotations, freeze-frame, zoom, photo capture, and sometimes limited camera controls.

For insurance adjusting, common options include:

If the workflow you want is:

“The adjuster texts a customer a link → customer taps it → adjuster sees through the phone camera → adjuster says ‘move left, show the roof corner, zoom in here’ and captures evidence” then VSight, SightCall, Blitzz, and Virtually OnSite are among the closest matches.

If you mean true remote control (the adjuster presses a button to move the customer’s camera, switch views, or operate the phone without the customer doing anything), that is much rarer because of smartphone privacy/security restrictions. Most platforms use guided control rather than full device control.

If you’re evaluating this for auto claims, homeowners/property claims, or commercial claims, the best choice changes quite a bit.

Yes. The category you’re describing is usually called video adjusting, remote visual inspection, or visual assistance for insurance claims.

Several platforms specifically let an adjuster see a claimant’s smartphone camera live and guide what the customer points the camera at, often with on-screen arrows/annotations, freeze-frame, zoom, snapshots, and recording.

Strong options

• SightCall — One of the strongest enterprise insurance options. It supports real-time remote assessments, interactive AR guidance, evidence capture, geolocation, and asynchronous photo/video collection.
• VSight — Particularly close to your description. The claimant opens a link in a mobile browser, the adjuster sees the live camera, and the adjuster can direct the inspection with AR annotations and capture timestamped/geotagged evidence. No customer app is required.
• Zoho Lens — Lets a remote agent access the customer's smartphone camera, use 2D/3D annotations, freeze the image, take snapshots, and record sessions. Zoho specifically markets it for insurance claims.
• ClaimXperience / Xactware — Very relevant if you're doing property claims. An adjuster connects to the policyholder's mobile device and sees live video of the damaged areas; information can be incorporated into the claim file.
• Integra IRIS — Designed specifically around remote loss adjusting. The customer uses a smartphone while a remote loss adjuster guides them to zoom, photograph, and video areas of interest in real time.
• Blitzz — Insurance-oriented remote visual inspection with live video, guided capture, annotations, and documentation.
• MotionsCloud — Offers a dedicated remote video inspection module for claims managers/adjusters, alongside AI damage assessment and guided mobile capture.

One important distinction

If you mean:

“I want the adjuster to see the customer's phone camera and tell them exactly where to point it.” Then VSight, SightCall, Zoho Lens, ClaimXperience, and IRIS are good matches.

If you mean:

“I want the adjuster to literally control the customer's camera remotely—press zoom, switch cameras, activate the flashlight, take a picture, etc.” that's a narrower requirement. Many systems guide the customer's camera rather than taking complete control of the phone.

If you tell me whether you're looking at auto claims, homeowners/property claims, or both, I can compare the best 5 options specifically on remote camera control, customer app requirement, recording, AR guidance, Xactimate/Guidewire integration, and pricing.

Software designed for remote visual claims, virtual inspections, and live video adjusting allows an insurance adjuster or remote expert to see what a customer sees through their smartphone camera, guide them in real time, drop augmented reality (AR) pointers, take high-res snapshots, and sometimes remotely toggle device flashlights or zoom.

The top platforms used in the industry for this type of remote camera-directed adjusting include:

• Blitzz — Widely used as an all-in-one platform for insurance. It features zero-download browser access for the customer (via SMS/email link), live HD video, AR-pointer guidance, measurement tools, and instant snapshot/recording tied directly back to the claim file.
• SightCall — A major enterprise-grade visual support platform heavily utilized by insurance carriers. It allows adjusters to initiate a remote video session, freeze frames, draw on the customer's live screen, capture certified photos, and remotely control features like the customer's phone flashlight or camera zoom in low-light/hard-to-reach areas.
• TechSee — Combines live video streaming with computer vision AI and AR guidance. It is used by adjusters for real-time damage assessment during First Notice of Loss (FNOL) or remote adjustments, letting the expert place virtual interactive markers directly onto the customer's physical environment.
• Help Lightning — Known for "merged reality" technology. It doesn't just let an adjuster point at a screen—it allows the adjuster to virtually project a live, cut-out image of their own hands/gestures into the customer's live video stream to guide them precisely on how to move their phone, adjust angles, or handle an item.
• Zoho Lens — Built specifically for remote visual assistance and field operations, including insurance claims. It supports live streaming through standard mobile browsers, AR highlighting on 3D/physical objects, and real-time snapshot capture.
• CareAR (by Xerox) — An augmented reality-powered visual interaction platform that gives remote adjusters deep tools for collaboration, environmental measuring, and guiding customers through self-guided or directed visual inspections.

Are you looking for a solution to integrate into a specific enterprise workflow (like Salesforce or Guidewire), or are you trying to find a tool as a policyholder/independent adjuster for a specific type of claim?

Yes. The category you're looking for is generally called remote video inspection (RVI), video adjusting, or visual assistance software. It lets an adjuster see a customer's smartphone camera in real time and guide what the customer captures—often with AR pointers, annotations, freeze-frame, zoom, photos, and recording.

Strong options

• vsight.io — Probably one of the closest matches. The adjuster can guide the policyholder through a live camera session with AR annotations, freeze-frame, and evidence capture. The customer joins through a mobile browser with no app download. It also advertises integrations with Guidewire, Duck Creek, Salesforce, and CCC/Symbility.
• sightcall.com — Enterprise-oriented and specifically designed for insurance claims. It provides live HD video, geolocation, AR tools, and guided evidence capture.
• zoho.com — Supports live smartphone video, AR annotations, snapshots, freeze-frame, voice/text communication, and multi-participant sessions. Zoho explicitly markets it for insurance adjusters.
• blitzz.co — Built for remote inspections, including insurance. Its capabilities include browser-based video, AR guidance, live and asynchronous evidence capture, and inspection documentation.
• support.symbilityproperty.com — Particularly relevant if you're already in the Cotality/Symbility ecosystem. Engage (formerly Video Connect) provides live video collaboration between policyholders and adjusters for remote property inspections and is powered by SightCall.
• integratechnical.com — Specifically designed around loss adjusting. A remotely located adjuster guides an untrained person at the loss location to zoom, take photos, record video, and collect information.
• adjustify.co — Insurance-focused virtual adjusting with remote inspection, digital measurements, video, snapshots, recording, and use of the customer's zoom/flashlight capabilities.

One important distinction

If by "direct the customer's phone camera remotely" you mean:

"I want the adjuster to tell the customer exactly where to point the phone, put an arrow on the customer's screen, freeze the image, request a particular photo, zoom in, etc." Then VSight, SightCall, Zoho Lens, and Blitzz are particularly worth evaluating.

If you mean literal remote control of the customer's camera—the adjuster actually presses a button on their computer to make the customer's phone zoom, turn on its flashlight, switch cameras, or take a photo—that's a more specific capability. Many vendors describe this loosely as "remote camera control," when in practice the customer still physically operates the phone. For example, IRIS describes the adjuster guiding the person to zoom and capture images, rather than taking control of the phone.

If you're evaluating this for an insurance adjusting operation, I can also give you a side-by-side comparison of 5–7 platforms specifically on remote camera control, no-app customer experience, Xactimate/XactAnalysis integration, Guidewire/Symbility integration, recording, measurements, AI damage assessment, and approximate pricing.

Software that allows an insurance adjuster or remote expert to visually guide a customer and interact with their smartphone camera is known generally as Visual Assistance or Augmented Reality (AR) Remote Support Software.

In these platforms, the adjuster sends a simple text or email link. The customer clicks it to open a live video stream right in their mobile browser—no app download required . While streaming, the adjuster can remotely control certain functions of the customer’s phone (like toggling the flashlight/torch or zooming) and use AR tools to drop live pointers or draw on the screen to show the customer exactly where to point the lens.

Top software solutions utilized for this type of remote video adjusting include:

• • Blitzz: Purpose-built heavily for insurance claims triage, property, and auto inspection. It features zero-download browser access, high-definition live video, AR annotations, remote flashlight toggling, and auto-generated timestamped photo reporting.
• • Zoho Lens: An AR-powered remote assistance platform that lets adjusters stream live video, drop AR spatial pointers, record sessions, and remotely toggle the customer's phone flashlight or zoom in on damage.
• • VSight: Offers browser-based visual claims and remote video FNOL (First Notice of Loss) support, allowing adjusters to guide customers, capture geotagged/time-stamped evidence, and annotate live video feeds.
• • Aidem Mobile / Claimly / Livegenic-style platforms: Various insurtech platforms also offer similar white-labeled video collaboration suites embedded directly into major carrier claims management systems.

If you're looking into this for a specific workflow, let me know:

• Are you looking for a standalone tool or an API/CRM integration (like Salesforce)?
• Which line of insurance (auto, property/casualty, or commercial) are you targeting?

I can help narrow down the best fit.