Data as of Jul 25, 2026 · Based on 2,718,867 AI responses across 9,511 prompts · See how Parse measures this
ConnectWise Customer Feedback (formerly SmileBack) is a customer feedback system designed specifically for MSPs to measure CSAT, NPS, and project satisfaction. It integrates with PSA tools and provides real-time dashboards, automated surveys, and actionable insights to improve client loyalty and service quality.
Parse Score