CatalisGov Request311 in AI answers

Catalis Request311 is a cloud-based 311 and CRM solution that helps municipalities efficiently manage public non-emergency service requests with accountability and transparent service standards. It allows residents to report issues through two-way communications and stay informed as their requests move through the process, suitable for large call centers or smaller townships. Key features include a unified call-center view, knowledgebase access, request tracking, and intelligent routing to prioritize work and provide insights into issue resolution.