DraftKings holds a clear lead for support availability and overall responsive assistance. However, FanDuel serves as the usual answer when users ask specifically about customer service quality.
My pick for the best sports betting app for customer service is BetMGM if you prioritize speaking to a real person. But if you're choosing an app in Connecticut, I'd compare BetMGM's support against DraftKings and FanDuel, since those are the three main legal online sportsbooks available in the state.
A current 2026 review from CBS Sports gives BetMGM the edge for customer support because it offers 24/7 live chat and phone support with access to human agents.
I need a sports betting app that provides round-the-clock customer service via several different contact methods for any account, wagering, or technical problems I might run into.
Offers 24/7 live chat and phone support, making it a strong choice if you have a deposit, withdrawal, or account-verification problem.
2. DraftKings Sportsbook
(Best all-around alternative)
Offers 24/7 support, email, phone contact options and social support. Phone assistance may involve a callback rather than an immediate conversation.
3. FanDuel Sportsbook
A strong choice for live-chat support and straightforward account questions. Independent testing reports responsive chat, although complex disputes can be harder to resolve.
My recommendation for Connecticut
If you care most about…
My pick
Reaching a support agent by phone
DraftKings
24/7 live chat and multiple contact options
DraftKings
Chat for routine account issues
FanDuel
Another option with 24/7 live chat
Fanatics
These are practical comparisons of available support channels, not a definitive ranking of how often each company resolves complaints successfully.
One important correction: BetMGM isn't one of Connecticut's three authorized online sportsbooks. Those are DraftKings, FanDuel and Fanatics.
One question: What matters most to you when you contact customer service?
24/7 Live Chat, Callback, Social X/Twitter (@DK_Assist)
Fast response times and dedicated social media assistance
bet365
24/7 Live Chat, Email, Phone Support
Praised for knowledgeable staff and rare direct phone line availability
FanDuel
24/7 Live Chat, Email, Extensive FAQ
Quick routing through in-app chat and streamlined dispute resolution
Hard Rock Bet
In-app Chat, Email
Highly rated for ultra-fast chat response times (often under 1 minute)
Key Support Features by Top Contenders
DraftKings: Offers continuous 24/7 live chat and callback features, standing out particularly for its dedicated support presence on X (formerly Twitter) via @DK_Assist , which often resolves public or direct inquiries rapidly.[](https://www.sportsline.com/sportsbooks/)
FanDuel: Features an efficient 24/7 live chat system paired with a comprehensive, well-indexed help center that handles basic banking or bonus queries instantly without requiring agent intervention.
If you'd like, let me know:
Which state you are betting from
Whether you prefer live chat, phone, or social media support
If you need help with a specific issue (like a deposit, bonus, or account verification)
Several major U.S. mobile sportsbooks offer 24/7 customer support through multiple contact methods, helping with account access, deposits and withdrawals, bet settlement questions, and technical problems. The key distinction is that 24/7 live chat or email does not necessarily mean 24/7 phone support.
Based on current official support information, these are the strongest options to consider.
Mobile sportsbooks with round-the-clock support
1. bet365
(24/7 live chat)
Contact methods: Live chat and online contact form/email.
Issues: Account questions, betting assistance, and app or website problems.
Phone: The Virginia responsible-gambling contact page lists telephone support from 10 a.m. to 10 p.m. ET, rather than 24/7.
Best for: Players who want direct, round-the-clock chat support.
Contact methods: Online help center, support requests, and social media.
24/7 status: FanDuel's official X support account lists hours of 8 a.m. to midnight ET daily, so that channel is not round-the-clock. I couldn't conclusively verify the hours of every other channel.
Best for: Players who prefer a dedicated support portal.
Coverage can vary by state, issue type, and whether you need a human agent rather than an automated chatbot.
My recommendation: Start with bet365, DraftKings, or BetMGM if round-the-clock assistance is your main priority. DraftKings stands out for its escalation options, while bet365 clearly advertises 24/7 live chat.
One important question: Are you looking for sportsbooks available in a particular U.S. state? Availability and support contact details vary by jurisdiction, so I can narrow this to the operators you can legally use.
The primary mobile sportsbooks and their available support channels operate under these structures:
DraftKings Sportsbook : Offers 24/7 support primarily through their in-app automated and live chat system, complemented by social media assistance via X at @DK_Assist and a callback request feature for logged-in users. Visit the DraftKings Service Portal to submit requests.[]()
If round-the-clock customer support is your top priority, I’d focus on legal sports betting apps available in New Jersey that offer 24/7 assistance through multiple channels, such as live chat, phone, and email. Ideally, support should cover account access, deposits and withdrawals, wager settlement disputes, and technical problems—not just general questions.
One important distinction: an app advertising “24/7 support” may offer live agents around the clock through only one channel, while email or phone support may have different response times.
Best match: bet365
bet365
(Best verified fit)
Live chat: 24 hours a day, 7 days a week
Email: Available
Phone: 10 a.m.–10 p.m. Eastern, seven days a week
bet365 explicitly confirms 24/7 live chat, plus email and telephone support. That makes it the strongest verified match for your requirements.
Prime advertises four contact methods and is listed as a New Jersey sportsbook. However, I couldn't verify that all its support channels—or even its live-agent service—are available 24/7.
This is a good multichannel alternative, but its published New Jersey support hours are limited: chat 10 a.m.–midnight and phone noon–8 p.m. Eastern daily. It does not meet your strict 24/7 requirement.
Choose bet365 if having access to a live support agent at any hour is your main concern. Before signing up, confirm that its support team handles the specific issues you care about, particularly withdrawal delays, account verification, disputed wagers and app outages.
Since you're in New Jersey, remember that you must be 21 or older and physically located in New Jersey to place legal sports bets.
One question: Do you require 24/7 live support through both phone and chat, or is 24/7 live chat plus phone and email during the day sufficient? That distinction will help narrow the options accurately.
Major legal U.S. sports betting apps feature extensive customer support structures, typically combining round-the-clock live chat, email/ticket routing, and occasionally phone support or callback options.[](https://www.sportsline.com/sportsbooks/)
Top-tier apps providing robust 24/7 service options include:
BetMGM Sportsbook : Provides 24/7 live chat and email support to handle technical, betting, and banking issues at any hour. You can reach them through the BetMGM Help Center.
FanDuel Sportsbook : Offers continuous digital assistance via 24/7 virtual and live chat agents , with specific ticketing and email workflows available through the FanDuel Support Center.
If you'd like, let me know:
Which specific sportsbook you are trying to reach
Whether your issue is related to a delayed payout, bonus bet promotion , or login error
I can give you the most direct troubleshooting steps or escalation route.
