We need a way to track customer feedback and feature requests in one organized place. Any recs?

Yes. If the goal is “one organized place for customer feedback + feature requests,” I’d shortlist these:

• canny.io — best straightforward choice. It’s purpose-built for collecting feedback, consolidating requests, deduplicating similar ideas, letting customers vote, and tracking requests through statuses. It can also pull feedback from tools like Intercom, Slack, Zendesk, and Gong.
• productboard.com — best if you want deeper product management. It connects individual customer insights to feature ideas and gives you more sophisticated prioritization and roadmap planning.
• Airtable/Notion + a form — best lightweight/DIY option. Good if you mainly need a central database and workflow rather than a dedicated customer-facing feedback portal.

My pick

Canny if your immediate problem is that feedback is scattered across emails, Slack, support tickets, sales calls, etc. It gives you a single source of truth without requiring you to build the system yourself.

A simple workflow I'd use:

Customer feedback → categorize/deduplicate → link to feature/request → prioritize by impact → roadmap → notify customers when shipped.

If you tell me your team size, current tools (e.g. Slack/Zendesk/HubSpot), and whether customers should be able to vote publicly, I can narrow it down to 2–3 options and recommend one.

Tracking customer feedback and feature requests in one place requires a tool that handles both collection (gathering what users say) and prioritization (voting boards and roadmaps).

Here are the top-recommended tools categorized by how your team operates:

• Product-Led & Feature Voting (Best for SaaS and product teams)
  • Canny : Excellent for hosted feedback boards, roadmaps, and automatically attributing feature requests to specific customer accounts or revenue data. Explore options on the Canny website.
  • Featurebase : Known for clean UI, voter segmentation (so you can see what your enterprise users want versus free-tier users), and built-in support inbox features. Check it out on Featurebase.
  • Frill : A super straightforward, budget-friendly option that packages idea boards, roadmaps, and company announcement widgets into a flat-pricing model. See details on Frill.
  • Feature Upvote : Ideal if you want a frictionless voting experience where users don't even have to log in or create an account to drop an upvote. Learn more at Feature Upvote.
• Voice of Customer & General Feedback (Best for broad insights and surveys)
  • Zonka Feedback : Great if you want to capture feedback across multiple channels (email, web, in-app) and use AI to automatically cluster text responses into actionable themes. Check out Zonka Feedback.
  • Hotjar : Combines direct micro-surveys/feedback widgets with behavioral data (like session recordings), so you see both what they are requesting and what they are experiencing. Visit Hotjar.

To help narrow down the best fit, tell me:

• Are you looking for a public voting board your customers can interact with, or an internal-only tracker for your team?
• What tools are currently in your stack (e.g., Jira, Intercom, HubSpot, Slack ) that this needs to integrate with?

Absolutely. If the goal is “one organized place for customer feedback + feature requests”, I’d shortlist these:

• canny.io — best simple all-around choice. Customers can submit and vote on requests, while your team can organize, prioritize, publish a roadmap, and close the loop when something ships. It can also pull requests from tools like Intercom, Zendesk, HubSpot, and Salesforce.
• productboard.com — best for a more mature product team. It goes beyond collecting requests: you can centralize feedback from different sources, connect feedback to product ideas, prioritize it, and tie it into roadmapping.
• uservoice.com — worth considering for larger B2B/customer-support organizations. It's more enterprise-oriented and focused heavily on structured customer feedback and feature-request workflows.
• featurebase.app — good lightweight alternative. Particularly appealing if you want a customer-facing feedback board without adopting a full product-management suite.

My pick

If you mainly want to replace the “feedback scattered across Slack, email, support tickets, and spreadsheets” problem, I'd start with Canny. Its core workflow is almost exactly what you're describing: collect → organize → prioritize → roadmap → notify customers.

If you're looking for something that becomes the central product-management system, rather than primarily a feedback repository, I'd go Productboard.

If you tell me your team size, current tools (e.g. Slack/Zendesk/Intercom/Jira), and whether customers should be able to vote publicly, I can narrow it down to 1–2 options.

To get all your customer feedback and feature requests into one clean, searchable system, you'll want a dedicated feedback board or product discovery tool.

The best options vary based on your team size, budget, and whether you need a public voting page or a purely internal tracker:

• Canny — Best for a clean public voting board. It handles feature requests, user voting, and a public roadmap very intuitively, and lets you link specific requests back to individual user profiles.
• Productboard — Best for advanced product prioritization and heavy strategy. It centralizes all incoming feedback, maps it to a custom scoring framework, and ties requests directly to your product roadmap.
• Frill or Upvoty — Best budget-friendly options. They offer simple, straightforward feedback boards and roadmaps on a flat monthly fee without overcomplicating things.
• Fider — Best open-source option. If you want total control and prefer to self-host a free, clean feedback community, it's a solid developer-friendly pick.

To help narrow this down, could you share:

• Do you need a public-facing voting board for customers, or a private internal tool for your team?
• What other tools (like Jira, Slack, or Intercom) do you need it to integrate with?

Yes. If the goal is “one organized place for customer feedback + feature requests”, I’d shortlist these:

• canny.io — best simple starting point. It combines a central feedback repository with customer-facing boards, voting, status updates, and integrations with tools like Intercom, Zendesk, Slack, HubSpot, and Salesforce. It can also tie requests to revenue/customer data.
• productboard.com — best if you want feedback to feed directly into product strategy. It’s stronger for connecting individual customer insights to feature ideas, prioritization, roadmaps, and customer segmentation.
• Featurebase — worth considering if you mainly want a polished feedback portal/roadmap experience without adopting a heavier product-management platform.
• Aha! — better suited to larger product organizations that need more comprehensive product planning and roadmapping.

My pick

If you’re starting from scratch, I’d try Canny first. It’s closest to your stated need: capture → organize → let customers vote → prioritize → communicate status, without making the whole team adopt a giant product-management system.

A good setup would be:

Customer conversation/support ticket → Canny → tag/product area → votes + customer impact → prioritize → roadmap → notify requester when shipped.

If you tell me roughly team size, number of customers, and whether you want customers to submit/vote publicly, I can narrow this to 2–3 options and compare pricing/features.

To track customer feedback and feature requests in one clean, centralized workflow, you want a tool that combines a public or internal voting board, roadmap planning , and feedback aggregation.

Here are the top-recommended platforms categorized by what they do best:

• Canny (Best for clean public voting & ease of use): Highly praised for its modern interface, user-friendly feedback boards, and straightforward feature-voting mechanisms. It lets customers vote, comment, and track statuses, and it integrates nicely with tools like Jira, GitHub, and Intercom.
• Productboard (Best for deep product strategy & prioritization): An enterprise-grade powerhouse. If you need to tie incoming customer feedback directly to specific roadmap features, custom scoring frameworks, and heavy data-driven prioritization for a large product team, this is the gold standard.
• Frill or Upvoty (Best budget-friendly options): Great flat-rate, cost-effective alternatives if you want clean feature voting, roadmaps, and idea widgets without paying per-user enterprise pricing.
• Fider (Best open-source option): Perfect if you prefer a self-hosted, free, and open-source solution where you retain total control over your community's data.

If you want to narrow down the recommendation , tell me:

• Are you looking for a public-facing roadmap your customers can see, or a strictly internal tool for your team?
• What is your team size or budget range?
• Do you use a specific project management tool (like Jira, Linear, or Trello ) that it needs to sync with?

Yes. If the goal is “one organized place for customer feedback + feature requests, without turning it into a giant PM system,” I’d shortlist these:

• canny.io — best overall. Centralizes requests from sales/support/customer conversations, supports public or private boards, voting, prioritization, roadmaps, and integrations with tools like Jira, Linear, Intercom, and Slack.
• featurebase.app — best simple alternative. Similar feedback-board workflow with voting, roadmaps, and changelogs; a good fit if you want something lightweight and polished.
• productboard.com — best for a more mature product team. Stronger if you want to synthesize feedback and connect it directly to prioritization and roadmap decisions, rather than simply tracking requests.
• uservoice.com — best for high-volume/enterprise feedback. Particularly suited to structured B2B feedback and large customer bases.

My default recommendation: Canny. It sounds closest to the problem you're describing: replace scattered Slack messages, spreadsheets, support tickets, etc. with a single source of truth, while still letting customers vote and see progress.

A useful setup would be:

Customer feedback → Canny → tag/merge → prioritize → roadmap → shipped → notify customer

If you tell me your team size, current tools (e.g. Slack/Zendesk/Intercom/Jira/Linear), and whether customers should be able to submit/vote publicly, I can narrow it down to the best 1–2 options.

To track customer feedback and feature requests in one organized hub, Canny, Productboard , and Featurebase are top dedicated options.

Top Tools Comparison

Recommended Platforms

• Canny: An established, user-friendly platform that lets you collect user feedback, run public or private voting boards, display roadmaps, and publish release notes.
• Productboard: Ideal if you need to tie feedback directly to strategic product planning, customer data, and quantitative revenue impact.
• Featurebase: A modern alternative that bundles feedback boards, changelogs, and an AI support assistant to deflect repetitive tickets.

If you tell me your team size and budget , I can narrow down which tool fits your workflow best.

Absolutely. If the goal is “one organized place for customer feedback + feature requests”, I’d shortlist these:

• canny.io — Best simple/default choice. Customers can submit and vote on requests, while your team can organize, prioritize, and publish roadmap/status updates. It also pulls feedback from places like Slack, Intercom, and sales/support conversations.
• productboard.com — Best for a more mature product team. It centralizes feedback, connects requests to specific customers, and gives you stronger prioritization and roadmap-planning capabilities.
• quackback.io — Best if you want open source/self-hosting. It offers feedback boards, voting, AI-assisted organization, integrations, and the option to own/host your data.
• productlane.com — Worth considering if you use Linear. It ties customer feedback directly to engineering work and combines feedback, roadmap, changelog, and support workflows.

My pick: Start with Canny unless you already have a sophisticated product-management workflow. It's purpose-built for exactly this problem without making you adopt a giant product-management system.

A good setup would be: capture → deduplicate/tag → associate with customer/account → prioritize → link to roadmap/engineering ticket → notify requesters when shipped.

If you tell me your team size + current tools (e.g. Slack, Intercom, Zendesk, Linear/Jira), I can narrow it to the best 2–3 options for your workflow.

To get both customer feedback and feature requests into a single, organized home, you generally want a dedicated product feedback/management tool rather than a standard spreadsheet or generic help desk.

Here are the top-rated tools broken down by use case and team style:

• Productboard
  • Best for: Growing to enterprise product teams that need to tie customer insights directly to a product roadmap.
  • Why it shines: It excels at centralizing feedback from multiple channels (support tickets, sales calls, direct submissions), letting you tag and link them to specific feature ideas, and then use that data to prioritize what to build next. It also features a clean customer-facing portal. You can explore more on the Productboard Site.
• Aha!
  • Best for: Structured, comprehensive product development and rigorous strategic planning.
  • Why it shines: Aha! Ideas is built specifically for crowdsourcing and tracking feature requests from both internal teams and external customers. It is deeply feature-rich, though it has a steeper learning curve and higher cost scaling. Learn more via the Aha! Roadmap Software.
• Canny or Featurebase
  • Best for: A clean, community-driven public roadmap and voting board.
  • Why it shines: If your main goal is letting users submit ideas, upvote other people's requests, and see a public changelog of what's shipped, these tools are lightweight, incredibly user-friendly, and focus heavily on the request-tracking loop. Check them out at Canny or Featurebase.
• ClickUp or Monday.com
  • Best for: Budget-conscious teams who want an adaptable, all-in-one workspace.
  • Why it shines: If you already use a flexible work OS like ClickUp or monday.com , you can build custom feedback forms that feed straight into a master Kanban board or table. It requires more manual setup than Productboard, but it saves you from adding yet another specialized subscription to your stack.

To help narrow down the best fit, tell me:

• How large is your team (and who will be managing the incoming feedback)?
• Do you need a public voting board where customers can see and upvote requests?
• What other tools (like Jira, Intercom, or Slack) do you need it to integrate with?